ExamShield Online Proctored Exams - Candidate Guidelines for MacOS

Process: Quality Management & Excellence | ID No: ….ver01.0 / 28.12.17 Page 1 of 7

January 2024

Version 9.0

Public

ExamShield Online Proctored

Exams - Candidate Guidelines for

MacOS

A step-by-step guide on how to take an

Online proctored Exam

 
© 2024 PeopleCert | All rights reserved 
Process: Manage and Support Exams 
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TABLE OF CONTENTS 
 
INTRODUCTION .......................................................................................................................... 4 
SYSTEM REQUIREMENTS ........................................................................................................... 4 
1  BEFORE YOUR EXAM DAY YOU MUST CHECK YOUR COMPUTER MEETS THE FOLLOWING SYSTEM REQUIREMENTS:4 
2  HOW TO PREPARE YOUR COMPUTER FOR YOUR EXAM AND PREVENT TECHNICAL ISSUES: ................................. 4 
PREPARING FOR YOUR EXAM DAY ........................................................................................... 6 
1  YOUR IDENTIFICATION DOCUMENT (ID): ......................................................................................................... 6 
2  BEFORE YOUR EXAM DAY, YOU MUST: ............................................................................................................. 7 
AXELOS OPEN BOOK EXAMS ..................................................................................................... 8 
1  AXELOS OPEN BOOK EXAMS .......................................................................................................................... 8 
2  DEVOPS INSTITUTE (DOI) OPEN BOOK EXAMS .............................................................................................. 8 
SECURITY REQUIREMENTS AND PREPARATION ..................................................................... 9 
1  WHEN PREPARING FOR THE EXAM, YOU MUST ENSURE: .................................................................................... 9 
2  THE ROOM YOU TAKE YOUR EXAM IN MUST MEET THE FOLLOWING CRITERIA: ................................................... 9 
3  THE COMPUTER YOU ARE USING FOR YOUR EXAM MUST MEET THE FOLLOWING CRITERIA: ................................ 9 
4  SECURITY CHECKS ......................................................................................................................................... 10 
EXAMSHIELD INSTALLATION .................................................................................................. 11 
 
   

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Document Revision History

Version

Date

Description of Change

9.0

24/01/2024

Update of 2024

8.0

31/07/2023

Updates in sections: 2. System Requirements, 3. Exam Preparation, 5.

Security Requirements and 6. Exam Shield Installation

7.0

13/01/2023

Updates in paragraph 2 System Requirements

6.0

21/11/2022

• Updates in paragraphs 2 System Requirements, 3 Exam

Preparation, 4 Axelos Open Book Exams and 5 Security

Requirements

• In Paragraph 6 Exam Shield Installation, the number of hours in the

subtitle was changed

5.0

03/11/2022

Addition in paragraph 4 Axelos Open Book Exams, about secondary

devices

4.0

28/01/2022

Revision 2022 – Addition of paragraph 4 Axelos Open Book Exams

3.0

29/11/2021

Revision 2021

02.6

01/03/2021

Revision 2021

02.5

10/10/2020

Updates in paragraph 2

02.4

19/06/2020

Updates in paragraphs 1 and 2

02.3

09/04/2020

Revision 2020

02.2

13/06/2019

Revision 2019

02.1

17/12/2018

Minor correction in paragraph 2

02.0

15/07/2018

Revision 2018

01.5

04/06/2018

Minor updates in paragraph 3

01.4

31/05/2018

Updates in paragraph 1

01.3

04/01/2018

Revision 2018

01.1

01/12/2016

Revision after Pilot version

01.0

14/11/2016

Initial version- Pilot

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This document provides important information to prepare for and take your ExamShield Online

Proctored exam with PeopleCert. Please read the information thoroughly at least three days before

your exam day so you are properly prepared. If you require any support, please contact our Customer

Service Team at customerservice@peoplecert.org

2.1 Before your exam day you must check your computer meets the following system

requirements:

Before your exam day you must check your computer meets the following system requirements:

• macOS High Sierra (10.13), macOS Mojave (10.14), macOS Catalina (10.15), macOS Big Sur (11),

macOS Monterey (12), or macOS Ventura(13)

• Active Full-Time/Broadband internet connection of at least 4Mbps

• Keyboard and mouse or any other pointing device (keyboard set to English characters)

• A web camera (the web camera can be embedded in your computer or be external to the

computer). Make sure you can rotate the web camera through a 360-degree rotation as you will

be asked to do this on your exam day. Mobile phones cannot be used to take your exam or be

used as a substitute for the web camera

• Speakers and microphone (for Business and IT exams headsets are only allowed during

onboarding).

2.2 How to prepare your computer for your exam and prevent technical issues:

If your computer does not meet the below specification and requirements and if you contact us up

to 72 hours before your exam, we can reschedule your exam at no charge enabling you more time to

prepare. On your exam day, if the computer you use does not meet the below requirements, we may

need to close the exam session and reschedule your exam with a fee.

• Do use a computer that has the following specification or higher:

o MacOS High Sierra (10.13) onwards

o Dual-core 2.4GHz CPU or faster with 4GB of RAM

• Unless your IT department can help you with this before your exam and be available to assist you

on your exam day:

o Do not use a work computer. Many work computers have restrictions that are likely to affect

your exam performance

o Do not take your exam at work or elsewhere on a work computer or personal computer if

you are using your office network and your office network requires a firewall or VPN to use

your computer

• Download the ExamShield software onto your computer at least 24 hours before your exam.

If you have used ExamShield before, uninstall the old version from your computer and install

the new version to avoid any issues. Refer to section 3.2 for more information regarding

ExamShield installation.

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• Connect to ExamShield at least 24 hours before your exam to carry out a compatibility check.

This helps to identify any issues and address them with you in plenty of time before your exam.

When you carry out this check you must:

o Use the same computer you will use on your exam day

o Use the same computer set up (camera, headset, screen etc.) and network (wifi/lan) that you

will use on your exam day

o Complete the compatibility check in the same room where you will take your exam

• Repeat the compatibility check described above approximately 2 hours before your

scheduled exam time. We strongly encourage you to do this in case there are any Operating (OS)

updates to your computer since your first compatibility check. Sometimes OS updates can alter

a computer’s configuration, so it is best to check before your exam in case you need technical

assistance from us.

• You can also read our 5 Steps to Success as a short reminder of what to have ready for

your exam day.

If the compatibility check identifies any issues, or you experience technical issues on your exam day

or have questions, our technical support team is here to help. You can reach us 24/7/365 via our

support channels here.

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3.1 Your Identification Document (ID):

On your exam day you will need to show your ID to the proctor who will verify your ID. The ID you use

on your exam day must be the same ID you used to book your exam. Your ID must be valid and meet

the criteria set out below.

If the first and last names on your ID do not exactly match the name you used to book your exam,

you will not be allowed to test, and no refund will be provided.

If you do not present a valid and acceptable ID, or if there is a name mismatch, this may result in the

exam session being terminated with no refund. In such cases, you can re-book the exam using our

standard booking process.

Your ID must meet the following criteria:

Please note that electronic IDs will not be accepted.

• Be current and valid – ID containing dates that have expired are not allowed

• Be an original, not a photocopy

• Include a recognisable photo of you

• Match the information you gave when you booked your online exam

• Be a government-issued national/state/province identity card that is recognized by the country

in which you are a citizen or permanent resident

• Contain your full date of birth

• Contain your First/Middle Name(s) and Last Name in English (Latin) characters

• ID not written in English-language (Latin Characters) will only be accepted if you have booked

your exam selecting a proctor in your native language. Please refer to PeopleCert’s ID Policy for

full detail.

If the ID you are using to register for your online exam is acceptable but NOT written in English-

language letters (Latin Characters), then as part of booking your exam you must pick the correct

proctor language to match your own native language (*When available). For example, if your native

language is Chinese and you are using an ID that is NOT written in English-language letters (Latin

Characters) but instead, is written in Chinese characters, then you must select your ‘Proctor’s

language’ preference to Chinese When booking your exam if the ‘Proctor’s language’ or your

language is not available as an option, you must follow Steps 1 and 2 below:

• Step 1: At least 48 hours before your exam upload a clear image of your ID to your candidate

profile so we can validate your ID before your exam day.

• Step 2: Email us at customerservice@peoplecert.org with the subject line "ID Validation Request"

and provide us with your:

o Full Name

o Candidate ID

o Date of Birth

o Exam Date and Time

o Country of Origin.

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Once we receive your email, we will validate your ID. If the validation is successful, we will confirm

this to you, and you can proceed with your scheduled exam. If we cannot successfully validate your

ID, we will contact you to reschedule your exam, allowing you more time to obtain the necessary

documentation for ID validation.

*Proctor languages are available for a limited range of languages as shown in the language options of

our exam booking system.

Candidates under 16 years old

Candidates under 16 years old must be supported by a Legal Guardian during exam onboarding. The

guardian must provide their ID, per our ID requirements and provide their consent for the exam to

be recorded, per PeopleCert’s Privacy Policy and Terms of Use.

3.2 Before your exam day, you must:

• Add your mobile/cell phone number (including country code), to your Candidate Profile. This will

help us contact you on your exam day if you experience any difficulties

• Disable any Virtualization Software such as VMware, Virtual PC, Virtual Box or Sandbox during

the exam. For exam security reasons, the ExamShield cannot run through any virtualization

software. You should also close any applications that might affect the exam process, such as web

browsers, chat, desktop, sharing and mail client applications

• Prepare your exam environment to meet the security requirements described in Section 5 of this

document

• Read and follow the ExamShield Instructions detailed in Section 6 of this document. Please

note:

o If you are using a work computer, and/or do not have administration rights to the computer

please consult your IT department before the installation of our ExamShield software

o If you experience difficulties in installing or executing ExamShield, please add ExamShield to

your Antivirus and Firewall whitelist and repeat the installation steps. Consult your

Antivirus/Firewall vendor on how to do this as administration rights to the computer will be

needed

o Corporate networks and/or VPN access may impact service delivery of your exam. We advise

you to consult your IT department before your exam day if you have corporate network

and/or VPN access

o If you try to use an older version of ExamShield, that is already installed in your computer, an

error will appear prompting you to update to the latest version.

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4.1 Axelos Open Book Exams

During Axelos Open Book exams you can use your official hard copy manual (if you have one), or your

eBook on a second device through VitalSource. Your second device must be set to airplane mode.

Important note: Unofficial printed copies or versions of the manual are not allowed.

When using your official hard copy manual in an Open Book exam the following rules apply:

• Hard copy manuals may be annotated and tabulated

• Sticky notes, loose-leaf papers containing additional notes, and notes on the blank pages of the

official hard copy manual are not allowed

• To allow you to use your manual during the exam, your proctor will ask you to open it and flip

through the pages in front of the web camera.

For all Open Book exams, an electronic copy of the Book will be available on your Exam interface.

• If the device you are using supports a modern viewing interface (i.e., OS version High Sierra 10.13

or newer), you will be presented with your full eBook experience.

• Otherwise, you will be presented with the standard PDF of the eBook.

4.2 DevOps Institute (DOI) Open Book Exams

During DOI open book exams, if you have official training materials from an Authorised Training

Organisation, you have the option to use your official hard copy learner manual or official digital

learner manual on a second device. Your second device must be set to airplane mode.

Important note: Unofficial hard copy or digital versions of the training material are not allowed.

When using your official hard copy learner manual in a DOI open book exam, the following rules

apply:

• Hard copy manuals may be annotated and tabulated

• Sticky notes, loose-leaf papers containing additional notes, and notes on the blank pages of the

official hard copy manual are not allowed

• To allow you to use your manual during the exam, your proctor will ask you to open it and flip

through the pages in front of the web camera.

When using your official digital learner manual during a DOI open book exam:

• You can view the full official learner manual on a second portable device such as a smartphone,

tablet, or laptop. Your second device must be set to airplane mode.

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5.1 When preparing for the exam, you must ensure:

• You have the same, valid photo ID you used to register and book your exam

• You have another form of photo ID available and to hand in case additional ID verification is

needed on your exam day

• Your mobile/cell phone remains switched on and set to silent. The device must be placed out of

reach, so you need to move away from your chair to access it.

• You do not have access to any unauthorised items, including unauthorised:

o Notes, manuals, whiteboards etc.

o Technology. This includes additional headphones, smartwatches, screen(s), monitor(s),

keyboard(s), camera(s), projector(s) or projected images/words

• You are prepared to complete the exam on your own, without assistance from a third party

Note: Hard copy manuals and eBooks are allowed for open book exams only. For all Axelos

examinations across the entire Business & IT portfolio, taken in English by non-native English

speakers, the use of hard copy bilingual dictionaries (not Thesaurus) is permitted.

5.2 The room you take your exam in must meet the following criteria:

• There is only one doorway for access in and out of the room which is visible to your web camera

throughout the exam

• The room is private, with no transparent walls (i.e., glass walls, indoor windows etc.)

• There is no background noise, and you will be alone in the room

• The walls and desk/table(s) are clear of unnecessary and/or unauthorised items (e.g., posters,

post-it notes, papers and books)

• Where note paper or other resources are allowed, you can and should have this available on your

desk for your exam. You must show these items to your proctor on request, so they can ensure

there is nothing on them that could provide an unfair advantage

• No screens are in the room or visible (other than the computer screen which you will use to take

the exam)

• There is adequate light so the proctor can always see you clearly. Light should not be directed

toward the web camera.

5.3 The computer you are using for your exam must meet the following criteria:

• Your computer’s web camera is clean and free from obstruction

• You can rotate your web camera 360 degrees, low and high, to show all areas of your room,

including under the desk, the desk surface and any other areas that may pose a risk to exam

security

• There must be no secondary monitors, smart accessories and/or devices connected to your

computer or accessible

• Your computer sound settings are set to Speakers and Microphones. For Business & IT exams

headsets are allowed only during exam onboarding and if used, your proctor will ask you to place

them on the desk, without disconnecting them, before you start the exam

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• Your computer screen and web camera are positioned so that you and the doorway of the room

are fully visible to the proctor through the web camera

• You are seated comfortably and can maintain the same position, in full view of the proctor,

throughout the exam.

5.4 Security Checks

During exam onboarding your proctor will complete a range of security checks. Your exam will not

start until your proctor is satisfied the exam regulations can be met. The security checks may include

(this is not an exhaustive list):

• Verification of your identity, including showing your ID via your web camera

• A 360-degree scan of your room, including detailed views under the desk and above/below/inside

areas of the room that may pose a risk to exam security

• A request to show your computer monitor using with your mobile/cell phone camera (in selfie

mode) or a mirror

• Requests to move/remove items that may pose a risk to exam security

• Candidate security checks such as:

o A close-up view of your sleeves, eyeglasses, ears and/or hair. This is necessary to ensure there

are no concealed, unauthorised devices that may pose a risk or threat to the security of the

exam. Please note, you may be asked to remove any headwear for long enough to verify the

absence of any unauthorised devices. If you require a female proctor to carry out this security

check you must contact us via email at customerservic[email protected] at least three

business days before your exam. If you want to request a reasonable adjustment, please

refer to our Reasonable Adjustment Policy which can be accessed via PeopleCert’s website

under the ‘Support’ section. The policy details the process you will need to follow and

timeframes you need to allow for a reasonable adjustment request.

Security checks may be repeated in the exam. This may be because the proctor has observed

something that could compromise the security or integrity of the exam. You must comply with all

security check requests in a reasonable and timely manner.

Your exam session will be recorded and retained in accordance with our Privacy Policy

How we deal with non-compliance with our exam rules:

For minor infringements your proctor will notify you of the action required. If you do not take timely

action, or there is a significant risk to exam integrity, your exam will be suspended, and the session

terminated. Your exam may also be sent for post-exam security review/investigation. Depending on

the nature of a review and its outcomes there may be:

• A delay in the release of exam results, pending satisfactory conclusion of the review

• A requirement to re-sit the exam under the correct exam conditions

• Annulment of exam results

• Deactivation of your PeopleCert profile.

All reviews/investigations are completed in line with our Malpractice Policy. Any actions applied by

us following a post-exam security review will be proportionate to any non-compliance identified. We

will keep you informed of the progress and final outcomes. Should a candidate disagree with any final

outcome decision they can appeal following the process set out in our Appeals Policy (available on

our website).

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Step 1: Install ExamShield

• Close all applications running on your computer.

• Disable any Virtualization Software.

Click on ‘Get Started’ (included in your

PeopleCert registration email), and log in to

your PeopleCert profile.

On the overview tab, click ‘Download’ and

then ‘Accept and Install OSX client’ to

download the ExamShield application.

Note: If the ‘Download’ option is not

activated, make sure you click on ‘check in’

first.

Double Click on ES.dmg file in the default

Downloads folder (or from the location you

selected before the download) to open it.

The .dmg file contains the ExamShield

application icon. Do not copy this file in the

Applications folder or any other folder, as

you won’t be able to launch ExamShield

outside the .dmg.

If ExamShield displays the message below,

right click or command and click on the

application icon and select open from the

menu.

24 HOURS BEFORE YOUR EXAM

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Double click on the ExamShield icon to run

the application.

If you see the message below, click on

‘Open’.

A new dialogue will appear, allowing you to

open the application. macOS Sierra will

remember this preference and never ask

for this confirmation again.

Once installation is completed select ‘Open’

and a new window will appear.

Please login using your PeopleCert profile

username and password.

If you used Facebook, LinkedIn or Google

sign-in to register to your profile, please

click on the relevant icon to login.

To run ExamShield in another language,

click on the relevant flag in the bottom

right corner of the screen.

A countdown timer to your exam will

appear under your exam credentials.

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The ‘Call’ button re-directs you to the

phone number where you can contact

PeopleCert’s customer support.

The ‘Chat’ button re-directs you to the chat

where you can contact PeopleCert’s

customer support.

Step 2: Compatibility Check

Click ‘CHECK SYSTEM’ to carry out the compatibility check.

Before you take your exam, you must carry out a system compatibility check. This checks your

computers’ system integrity, audio, camera, internet connection and speed. The compatibility

check is mandatory before you can start your exam and must be completed at least 24 hours

before your scheduled exam time. When you carry out this check you must:

o Use the same computer you will use on your exam day

o Use the same computer set up (camera, headset, screen etc.) and network (wifi/lan) that you

will use on your exam day

o Complete the compatibility check in the same room where you will take your exam.

The compatibility check also identifies if you are using more than one screen. You can only have

one screen activated. If you want to use a larger screen with your computer or laptop the set

up must be as we describe in points 1 and 2 below. This set up must be completed before you

carry out the compatibility check otherwise you will not be able to successfully complete this

stage.

1. Set your preferred screen as primary

2. Disconnect any other screen(s) (other than your primary screen) from your computer and

make sure the screen(s) is covered (e.g. by using a towel).

Please note that the compatibility check will not detect any security settings on your computer

or virtualisation programs that could interfere with the connection to ExamShield. Any such

connection interference will only be detected during actual exam connection.

The system compatibility check takes approximately 5 minutes to complete.

We also recommend you repeat the compatibility check approximately 2 hours before your

scheduled exam time in case there are any Operating (OS) updates to your computer since your

first compatibility check. Sometimes OS updates can alter a computer’s configuration, so it is best

to check before your exam in case you need technical assistance from us.

The compatibility check consists of 4 parts:

• System integrity

• Audio

• Camera

• Internet connection.

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System integrity

System Integrity checks the compliance of

your Operating System (OS) with the

ExamShield application requirements (e.g.

the OS version and free disk space).

Audio

To check audio, select ‘BEGIN AUDIO TEST’.

Your microphone will be recorded for 10

seconds.

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ExamShield will play back the recording. If

you can hear your voice, select ‘YES’ to

proceed. If you cannot hear your voice

select ‘NO’ to begin audio test again.

Camera

To check your camera is functional, you will

be asked to see if you can see yourself in a

specific panel. You can edit the settings of

your camera by selecting the button next to

Camera dropdown menu.

After completing each compatibility check

a message informs you if the check has

‘Passed’ or ‘Failed’ or if a ‘Warning’ is raised.

For ‘Failed’ checks detailed error

information and possible workarounds are

provided.

Click ‘CHECK AGAIN’ to retry.

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If there is a ‘Warning’ message, click on the

arrow on the right of the warning to view

more details.

A ‘Warning’ message will not prevent you

from taking the exam. It offers suggested

action you can take to help ensure an

optimal exam experience.

Internet Connection

During the Internet Connection testing you

will be asked to record a 10 second video

and upload it.

After a successful compatibility check, and

if your scheduled exam start time is in

less than 10 minutes, you will be able to

start the exam by clicking “START EXAM”.

Otherwise, you should terminate the

application and launch it again 30 minutes

before your scheduled exam time.

By clicking on the Exam guidelines link on

the bottom of the screen, this provides you

with important reminders and guidance in

readiness to take your exam.

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Step 3: Log in to ExamShield

Double click the ExamShield icon from your

desktop and click ‘TAKE EXAM’ to login.

Step 4: Self-onboarding

An intuitive wizard will guide you towards

connecting to your proctor and starting your

exam.

1. Accept NDA

Click ‘Next’ to accept the Non-Disclosure

Agreement and Terms of Use.

You cannot continue unless you accept the

accept the terms and do not wish to continue.

2. Read exam instructions

Read the information carefully before you

proceed to the next step.

30 minutes before your exam

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3. View Exam Tutorial

A quick tutorial helps you become familiar with

the exam environment. You will learn how to:

✓ Navigate among questions

✓ Flag a question

✓ End the exam.

✓ Zoom in or zoom out

✓ How to refresh and login in case of a

network disconnection.

✓ Communicate with your proctor through

chat.

4. Check exam rules

Read the rules and confirm you have read and

approved all of them.

The ‘Next’ button becomes clickable once you

have ticked all of the exam rules.

5. Scan your ID

You will need to upload or take a picture of your

ID Document so we can verify your personal

information.

Select ‘BROWSE’ to upload a picture of your ID.

Or scan the QR code to initiate through your

mobile device.

If you prefer to capture your ID via your mobile

phone – scan the QR code and follow the given

instructions. Your device should be equipped

with a functional camera and a QR code reader.

Once completed you will be prompted to

perform a Face Capture.

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Lastly, you will be asked to go through the

Facial Recognition process.

6. Connect to Proctor

Once you complete the above steps, click ‘LET’S

GO’ to connect with your proctor. By clicking

‘LET’S GO’ you consent to Peoplecert recording

your screen, camera and keystrokes for quality

and auditing reasons.

Make sure all applications are closed before

logging in. If any applications are open, Exam

Shield will notify you that the applications need

to close. Click on Close Applications. If an

application doesn’t close automatically, check

the application, save your work and close it

manually.

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Once logged in, one of the two following

control panels will open:

Many2Many control panel on the right,

indicating you have successfully joined the

session. You can minimise the control panel by

clicking by clicking the yellow button in the top-

left corner.

You will not be able to start until your proctor

unlocks your exam.

Step 5: Your proctor joins the session

You will be instructed to:

• Check your audio and video performance

• Complete the required security checks

• Confirm your personal details. If any of the information is incorrect, please tell your proctor

immediately

• Your proctor will let you know when you can begin your exam!

Click ‘Next’ to continue only when prompted by your proctor.

Please note: Your exam session will be recorded, and your proctor will be online throughout your

exam session in case you need any help. You must have your microphone on throughout the session.

In case of communication loss during the exam, the proctor will pause the exam timer to prevent any

impact on your allotted time. Once the connection is restored, you will be able to resume your exam

and the time will not be affected.

Step 6: Begin your exam

Process: Manage and Support Exams

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Read the information carefully before you start the exam.

• If you are taking a Lean Six Sigma exam you can print the help file by clicking on the ‘Print

Scenarios’ button. Please note: Acrobat reader is required to view PDF files if the build in book

will be used (or any other PDF reader).

• Click ‘Start Exam’.

Step 7: Answer questions

The menu on the left shows all the question

numbers. You can move from one question to

the next by clicking on the question number.

The question you are currently working on

becomes highlighted.

If you are taking an exam that requires help

files, the appropriate scenario will be provided

under the question. You can also open it in a

new window by clicking on the button Open

scenario in window.

If you are taking a Lean Six Sigma exam, you

have the option to use the WebATES

calculator.

To return to a question, you can flag it, by

checking the button next to the question

number on the left menu. To unflag it, click to

deselect the flag. You can flag more than one

question.

To answer a question, click on the square of the

answer you want. You can change your answer

by clicking on a different option. You can review

a question as many times as you want.

Process: Manage and Support Exams

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A pop-up message will remind you 15 minutes

before your time runs out!

Step 8: End the exam

When you have completed your exam, click the

‘End Exam’ on the bottom right menu. Your

answers are automatically submitted, and no

changes can be made. If there are any

unanswered questions you will be notified by a

message. Questions that have not been

answered will be marked as incorrect.

You will need to confirm that you want to end

the exam.

Step 9: Take the Satisfaction Survey

You may be prompted to complete a short

satisfaction survey, to provide us with feedback

on your exam experience. You can skip this if

you wish and proceed to your results.

Step 10: Get your results

The Exam Results Report appears. Results are

provisional and subject to verification by

PeopleCert.

Click the ‘Print’ button to print the report or the

‘Export’ button to save it as an html file.

Your proctor will confirm the exam session has

been successfully completed and ask you to

destroy any scratch/note papers or scenarios

you used and exit from ExamShield.

We advise you to uninstall ExamShield from

your computer.

All done!

Ε-mail: info@peoplecert.org, www.peoplecert.org

DISCLAIMER

This publication is designed to provide helpful information to the recipient. Although care has been taken by PeopleCert

in preparation of this publication, no representation or warranty (either express or implied) is given by PeopleCert with

respect to the completeness, accuracy or suitability of the information or advice contained within it, and PeopleCert shall

not be held responsible for any loss or damage whatsoever relating to such information or advice.