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New Residential Service Packet
Spring Creek Utility District
Dear Resident,
Welcome to the Spring Creek Utility District (Spring Creek Utility District). The following
information is provided to assist you in becoming familiar with the District’s policies as they
relate to your water and sewer service. The Board of Directors for Spring Creek Utility District
has selected Municipal Operations & Consulting to be the operator of the District’s water and
sewer system.
Municipal Operations & Consulting takes great pride in their vision and experience to ensure all
of your water utility service needs are met with enthusiasm and pride. Their goal is to ensure we
provide the highest level of satisfaction in the industry. You are encouraged to visit their website,
www.municipalops.com after the first Billing Cycle where you will be able to create an online
account, view your billing history, payment history, and pay your bill using your credit card (Visa,
MasterCard, Amex or Discover) or electronic check. Municipal Operations & Consulting provides
an online experience that is absolutely secure and convenient. If you wish to be set up on
automatic bank draft, or recurring credit card payments, please see the Online Bill Pay feature
at: https://municipalops.com/customer-care/pay-your-bill/.
Municipal Operations & Consulting handles the billing for water, sewer, and trash service. They
also handle all water and sewer related emergencies. They respond to emergencies 24-hours a
day, so we encourage you to contact them, should water or sewer emergencies occur.
Billing questions and non-emergency calls are taken Monday through Friday from 8am to 5pm.
Please do not hesitate to call with any questions, concerns, or other service-related problems.
Main Line: (281) 367-5511 To submit service applications, please send to
Fax Line: (281) 367-5517 service@municipalops.com
If you’d like to find out more, you may find supplemental resources and information about
Spring Creek Utility District online at www.springcreekud.org
Thank you for being part of our District.
Sincerely,
Spring Creek Utility District Board of Directors
District website: www.springcreekud.org
Operator’s website: www.municipalops.com
SCUD -
New Residential Service Packet
Spring Creek Utility District
APPLICATION FOR RESIDENTIAL UTILITY SERVICE
Please note all Applicants are required to sign this form before service can be activated.
*Required fields.
Name of Customer*: _____________________________________________________
Date of Birth*: ___________________ Account Activation Date*: ___________________
SSN/EIN: ______________________ Driver License/ID & State*: __________________
Primary Phone*: ________ Secondary: _______________________
Check here if this is a mobile number
⬜
Check here if this is a mobile number.
Email Address*: ____________________________
I agree to provide my above information and understand the District may contact
me via phone, text, and/or email for emergencies and other pertinent matters.
Check here if you DO NOT wish to receive these.
Service Address*: ________________________________________
City*:__________________________State*:___________________ Zip*:_______________
Billing Address (if different) *: _______________________________
City*: _________________________ State*:_____________________ Zip*:_____________
I own this property.
(Proof of ownership
required)
$100.00 (refundable)
deposit + $25.00
connection fee
I rent this property.
(Proof of lease
required) $200.00
(refundable) deposit +
$25.00 connection fee.
I manage this property.
(Listing agreement
required) $200.00
(refundable) deposit +
$25.00 connection fee
The deposit and connection fee must be paid by cash, money order, or credit card over the phone (5%
processing fee will be applied) before service is rendered. NO EXCEPTIONS.
Name of Employer: __________________________ Employer Phone: ___________________
Employer Address: ___________________________________________________________
City: ___________________________ State: ______________________ Zip: ___________
By signing you agree to the terms herein, the Customer Service Agreement, do grant permission for
District’s Operator to turn on water service at the Service Address without anyone present and
understand the District will not be held responsible for consequent damage to property, and understand
you are bound to the cost for all services set by and listed in the District’s Rate Order. Applicant’s failure
to adhere to all requirements contained in the District’s Rate Order may result in fines, penalties and a
delay or denial of service initiation. A copy of the District’s Rate Order is available upon request and on
the Spring Creek Utility District website, here: www.springcreekud.org
Printed Name:________________________________________ Date:____________________
Signature: __________________________________________________________________
WATER WILL BE TURNED ON THE NEXT BUSINESS DAY FOLLOWING ACCOUNT ACTIVATION
Please Check One:
⬜
SCUD -
New Residential Service Packet
Spring Creek Utility District
CUSTOMER SERVICE AGREEMENT
I. PURPOSE. Spring Creek Utility District is responsible for protecting the drinking water supply from
contamination or pollution which could result from improper system construction or configuration on the
residential connection owner's side of the meter. The purpose of this service agreement is to notify each
customer of the restrictions which are in place to provide this protection. Spring Creek Utility District
enforces these restrictions to ensure the public health and welfare. Each residential customer must sign this
agreement before Spring Creek Utility District will begin service. In addition, when service to an existing
residential connection has been suspended or terminated, Spring Creek Utility District will not re-establish
service unless it has a signed copy of this agreement.
II. RESTRICTIONS. The following are prohibited by State regulations.
A. No direct connection between the public drinking water supply and a potential source of
contamination is permitted. Potential sources of contamination shall be isolated from the water
system by an airgap or an appropriate backflow prevention device.
B. No cross-connection between the public water supply and a private water system is permitted.
These potential threats to the public water supply shall be eliminated at the service connection by
the installation of an airgap or a reduced pressure-zone backflow prevention device.
C. No connection which allows water to be returned to the public drinking water supply is permitted.
D. No pipe or pipe fitting which contains more than 0.25% lead may be used for the installation or
repair of plumbing at any connection which provides water for human use.
E. No solder or flux which contains more than 0.2% lead can be used for the installation or repair of
plumbing at any connection which provides water for human use.
III. SERVICE AGREEMENT. The following are the terms of the service agreement between Spring Creek Utility
District and the Customer.
A. Spring Creek Utility District will maintain a copy of this agreement as long as the Customer and/or
the premises is connected to the water system.
B. The Customer shall allow his property to be inspected for possible cross-connections and other
potential contamination hazards. These inspections shall be conducted by the Spring Creek Utility
District or its designated agent prior to initiating new water service; when there is reason to believe
that cross-connections or other potential contamination hazards exist; or after any major changes
to the private water distribution facilities. The inspections shall be conducted during normal
business hours of the District’s authorized Operator.
C. Spring Creek Utility District shall notify the Customer in writing of any cross-connection or other
potential contamination hazard which has been identified during the initial inspection or the periodic
reinspection.
D. The Customer shall immediately remove or adequately isolate any potential cross-connections or
other potential contamination hazards on his premises.
E. The Customer shall, at his expense, properly install, test, and maintain any backflow prevention
device required by Spring Creek Utility District. Copies of all testing and maintenance records shall
be provided to Spring Creek Utility District.
IV. ENFORCEMENT. If the Customer fails to comply with the terms of the Service Agreement, Spring Creek
Utility District shall, at its option, either terminate service or properly install, test, and maintain an appropriate
backflow prevention device at the service connection. Any expenses associated with the enforcement of this
agreement shall be billed to the Customer.
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District website: www.springcreekud.org
Operator’s website: www.municipalops.com
New Residential Service Packet
Spring Creek Utility District
Special Notice
Right to Confidentiality of Personal Information
House bill 859, effective September 1, 1993, requires utility companies to notify customers of
their right to confidentiality. You are hereby informed that you have the right to request that your
personal information in our files be open records. Our policy is that your personal records are
kept confidential unless you request in writing that they become accessible to the public.
Customer Name: ________________________________________________________
_________Please keep my records and account information confidential.
_________My personal information should be available to the public.
“Personal Information” as defined by this notice means an individual’s address, telephone
number and social security number. If you have any questions, please contact the District at
281-367-5511.
Permission to Turn on Water.
I give my permission for Municipal Operations to turn water on at the address below without
anyone present. I understand that the District will not be held responsible for any damage to
broken pipes, leaking pipes, etc.
Services Address__________________________________________________________
Signature_______________________________________________________ (required)
(NO Electronic signatures accepted)
GGGG
ATTACH PHOTO ID HERE
( or on a separate sheet of paper )
REQUIRED
Please attach a photo copy of a valid
government-issued photo ID which includes
your date of birth here, or on a separate
sheet of paper
SCUD -
New Residential Service Packet
Spring Creek Utility District
PAYMENT OPTIONS
Online Bill-Pay (through your banking institution)
https://www.eonlinebill.com/bapp/munop/indexl
We are pleased to announce a new and much improved online bill payment center. Most
districts are now accepting online credit card payments, and some have authorized one-
time e-check payments*. A convenience fee of 5% will be added when paying with a
credit card, and $1 will be added when paying with an e-check. The new payment
system also provides:
⚫ 24/7 Access to Account Information
⚫ A Totally Secured Process
⚫ Online Access to Billing History
⚫ Ability to Reprint Current Bill
⚫ Reminder Emails and Billing Notices
*All returned checks will be assessed a fee as authorized by the District’s Rate Order.
Payments received after business hours for service cut-offs will have services restored
the next business day.
Pay-By-Phone
Visa/MasterCard/Discover/American Express (5% Convenience Fee*)
- Posts to account: next business day
Electronic Check ($1.00 transaction fee*)
- Posts to account: next business day
Online Website
(Payments through https://municipalops.com/customer-care/pay-your-bill/)
Visa/MasterCard/Discover/American Express (5% Convenience Fee*)
- Posts to account: next business day
Electronic Check ($1.00 transaction fee*)
- Posts to account: next business day
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District website: www.springcreekud.org
Operator’s website: www.municipalops.com
New Residential Service Packet
Spring Creek Utility District
Monthly Auto-Draft/ Recurring Credit Card Payments:
Visa/MasterCard/Discover/American Express (5% Convenience Fee*)
- Posts to account: on the due date
Electronic Check ($1.00 transaction fee*)
- Posts to account: on the due date
Operator’s Drop Box (Checks dropped at Operator’s office)
OAK RIDGE OFFICE
27316 Spectrum Way
Oak Ridge North, TX 77385
Phone: (281) 367-5511
Fax: (281) 367-5517
Hours:
Monday–Thursday:
8:00 AM to 5:00 PM
Friday:
8:30 AM to 5:00 PM
A night drop slot is available on the door for
after-hours payments.
KATY OFFICE
1825 Mason Road
Katy, Texas 77449
Phone: (281) 347-8686
Fax: (281) 347-8863
Hours:
Monday–Thursday:
8:00 AM to 4:00 PM
Friday:
8:30 AM to 4:00 PM
A night drop slot is available on the door for
after-hours payments.
SCUD -
Welcome To EyeOnWater! You now have more control of your water usage through EyeOnWater.
EyeOnWater is a Badger Meter consumer portal application giving you the opportunity to monitor
your water reading, water usage, set leak notifications, and more from your home computer, smart
phone, and/or tablet. We encourage you sign up today because the water we save today can help
save tomorrow.
To get started from your computer, simply follow the steps below:
1. Visit “https://eyeonwater.net” using a supported web browser.
2. Click on “Create Account” link on the login page.
3. Enter your Service or Billing ZIP/POSTAL Code.
4. Enter your water account number including the dash with no spaces.
5. Confirm that the account information is correct for your account number.
6. Enter your log-in username and valid email address.
7. Create and confirm your password.
8. You will get a confirmation email from BEACON. Please look into your inbox or spam folder
for this confirmation email. Click on the link inside the email to activate your Eye on Water
account.
EyeOnWater
Smart Phone/Tablet App Instructions:
1. Go to the App Store on your Android or
iPhone and search for “EyeOnWater”.
2. Download the free App to your iPhone or
Android Phone.
3. Open the App.
4. Tap on the Register button.
5. Tap on “Enter Your Account Information
Manually”
6. Enter your Zip Code.
7. Select your MUD District from the list
8. Enter your Account ID as it appears on your
water bill and Tap Next.
9. Create username and enter valid email
address
10. Create and confirm password
11. Agree to the Terms of Service and Tap Next
12. Check your email for confirmation link to
activate your account.
13. You can now sign into your account.
