Bajaj Finserv RBL Bank SuperCard

SUPERCARD

MOST IMPORTANT

TERMS AND CONDITIONS

Please refer to www.rblbank.com for updated Most Important

Terms & Conditions and Cardmember Agreement

Key Fact Statement

Element/Key Facts Remarks/Description

Joining Fee

Membership Fee

(annual/monthly)

Cash advance fee

Service charges

Finance charges for

both revolving credit

& cash advances

Overdue interest

charges

Charges in case

of default

Credit Limit

Available Credit Limit

Cash Withdrawal Limit

Billing statements-

Periodicity & mode

of sending

NIL for primary & add-

on cardholder

Rs. 499-4999 (As per

card variant in MITC);

NIL for add-on card

2.5% of the cash

amount (min Rs. 500)

GST rate as prescribed

by Govt. (18% as

applicable)

Varies with different

card categories as

stated in MITC; ranges

from 3.33% to 3.99%

per month

NIL (both on monthly

& annualised base)

Late payment fee

charged depending

on the customer’s Total

amount due; ranges

from Rs. 0 - 1300

Disclosed in the

Welcome letter &

Monthly Statements

Disclosed in the

Monthly Statements

Disclosed in the

Monthly Statements

Physical/E-statements

sent monthly (mode as

per chosen preference)

Minimum amount

payable (Minimum

Amount Due)

Method of payment

Billing Disputes

resolution

Complete postal

address of card-issuer

Contact details of

Customer Care

Service

Contact details of

Grievance Redressal

Official

5% of Total Amount

Due (min Rs. 200),

new EMI debits for the

month or any previously

unpaid EMI debits+GST

Periodic payment

through Standing

Instruction (NACH)

OR One time payment

via NEFT/Cheque/

MyCardApp/ Online

Card member may

email or send RBL Bank

signed dispute form

available on website

within 30 days of

issuance of statement

(https://rblbank.com/

download-forms/

credit-cards)

Card Services, RBL

Bank Ltd., Unit 306-311,

3rd floor, JMD

Megapolis, Sohna Road,

Sector - 48, Gurugram,

Haryana - 122018

Toll free number:

022-7119 0900

Email us at

supercardservice@

rblbank.com

Mr. Vikas Nigam- Call

at 022-71432700 or

email at

principalnodalofficer@

rblbank.com

Platinum Choice

SuperCard*

Rs. 499

THE SUPERCARD MOST IMPORTANT

TERMS AND CONDITIONS

The “Most Important Terms and

Conditions” (“MITC”) and all information

herein is applicable to all co-branded credit

cards issued by RBL Bank Limited (“RBL

Bank”) in association with Bajaj Finance

Limited under the name and style of

“SuperCard” (hereinafter referred to as the

“Credit Card”) are to be read and

understood in conjunction with the RBL

Bank Card Member Agreement. The MITC

are subject to change at the discretion of

the Bank and in accordance with laws as

applicable from time to time.

Joining fees for primary card holder and

for add-on card holder and

FEES AND CHARGES

Membership

Fee 1st year

Card Variant

Annual Fee 2nd

year onwards

Platinum Classic

SuperCard*

Rs. 499

Platinum Advantage

SuperCard*

Rs. 499

Platinum ValuePlus

SuperCard*

Rs. 499

Platinum ShopSmart

SuperCard*

(A)

(i)

Annual membership fees for primary

and add-on card holder

(ii)

*This Card can also be sourced as First

Year Free card, subject to discretion of

bank.

The joining fees, annual fees and renewal

fees applicable on various Credit Card(s)

issued by the Bank may vary from

Platinum Bonus

SuperCard*

Rs. 999 Rs. 999

Rs. 1499 Rs. 1499

Platinum ShopGain

SuperCard

Rs. 999 Rs. 999

Platinum TravelEasy

SuperCard*

Rs. 999 Rs. 999

Platinum Prime

SuperCard

Rs. 999 Rs. 999

Platinum Max

SuperCard

Rs. 1999 Rs. 1999

Platinum Edge

SuperCard

Rs. 1999 Rs. 1999

Platinum LifeEasy

SuperCard

Rs. 2999 Rs. 2999

World Prime

SuperCard

Rs. 2999 Rs. 2999

World Max

SuperCard

Rs. 4999 Rs. 4999

World Plus

SuperCard

Rs. 499 Rs. 499

EasySaver

SuperCard

Rs. 999 Rs. 999

MyFirst SuperCard

Rs. 999 Rs. 999

Binge SuperCard*

Rs. 499

Rs. 999

Platinum ShopDaily

SuperCard

Platinum Plus

SuperCard

particular description of Credit Card to

Credit Card. The applicable fees shall be as

communicated to the Cardmember at the

time of applying for the Credit Card and or

at the time of issuance of the said Credit

Card. Further, such fees, as applicable, are

directly charged to the Cardmember’s

Account and are indicated on the Card

Statement accordingly.

Other Fees and Charges

Add-on Card Fees

NIL

Foreign Currency

Transactions

Mark up of 3.50% of the

transaction amount

Surcharge on Purchase /

Cancellation of Railway

Tickets

IRCTC Service Charges

+ Payment Gateway

transaction charges (up

to 1.8% of ticket amount

+ IRCTC service

charges). Refer IRCTC

website for details

Fuel Transaction Charge

for transactions made at

petrol pumps in India to

purchase fuel

1% surcharge on fuel

transaction value or

Rs.10/- whichever is

higher

Fuel surcharge will

depend on the merchant

end & it may vary from

1% to 2.5%

Cash Payment

at Branches

Rs 100 / cash deposit

transaction done at RBL

Bank branch effective 1st

July'2022

#It is hereby clariﬁed that the identiﬁcation

of rent transactions is based on MCCs

(Merchant Category Code) as allotted by

Mastercard/Visa. Fee on rent transaction

will be applicable for purchases at

merchant outlet/ franchisees that have

registered themselves under the MCCs

assigned for rent.

Goods and Service Tax

A standard rate of 18%

will be charged

Card Replacement

(Lost/Stolen / Reissue/any

other replacement)

NIL

Duplicate Statement Fee

NIL

Cheque Return / Dishonour

Fee Auto debit Reversal-

Bank Account out of funds

Rs. 500

Merchant EMI

Processing Fee*

Processing Fee of Rs. 199

+ GST will be levied on all

EMI conversions done at

the time of making

transaction through Credit

Card at merchant

outlet/website/app w.e.f.

September 01, 2022

Fee on Rental

Transactions#

1% fee on transaction

amount will be levied on

all rental transactions

done on any applicable

merchant (w.e.f February

1, 2023)

Reward

Redemption Fees

A Reward redemption fee

of Rs.99+GST will be

levied on all redemptions

made on Bajaj Finserv

RBL Bank SuperCards

w.e.f. June 01, 2019. T&C

Apply.

Cash advance fees

(iii)

Cash Withdrawal Charges

Flat fee: 2.5% of the cash

amount (Minimum Rs.

500)

*For detailed terms on Merchant EMI

processing fee, please refer Merchant EMI

terms and conditions on RBL Bank website.

W.e.f 1-Feb-23, Base points will not be

accrued on SnP and Merchant EMI

transactions for Bajaj Finserv RBL Bank

SuperCards.

Important information for cross-border

transactions: All cross-border transactions

are billed to the card member account in

INR after conversion into Indian Rupees at

the bank assigned conversion rates

applicable on the day the charge was

settled on the Bank by the Acquirer

(Acquirer here refers to the such entity of

merchant on whose terminal/device/

website the transaction took place).

Conversion of cross-border transactions

shall attract charges as speciﬁed in the

other fees and charges. For transaction

carried out in currency other than US Dollar,

the transaction amount shall ﬁrst get

converted into US dollars at MasterCard/

Visa assigned conversion rate and then into

Indian Rupees after levying of the

applicable charges as speciﬁed in other

fees and charges.

The Cardmember can use the Credit Card

to withdraw cash from ATMs in India and/

or overseas in accordance with the

Interest free (grace) period - illustrated

with

(iv)

Interest free (grace) period - illustrated

with examples

(v)

Finance charges for both revolving

credit and cash advances

(vi)

Goods and Service Tax

A standard rate of 18%

will be charged

compatibility of the Credit Card at the said

ATM(s). Cash Withdrawal Charges/

Transaction fee as mentioned above shall

be levied on all such withdrawals

and would be billed to the Cardmember in

the next/ forthcoming Statement. The

transaction fee is subject to change at the

sole discretion of the Bank. In case the full

payment is not made for Cash withdrawn on

time, ﬁnance charges at the rate of upto

3.99% per month or 47.88% per annum will

be charged from date of transaction.

The interest free (grace) period could range

between 20 to 50 days. However, such

grace period is not applicable, if the

previous month’s balance has not been

cleared in full.

Example: For an Account whose Statement

Date is 20/11/2016, the Payment Due Date

is 10/12/2016, which is 20 days from the

Statement Date, is called interest free grace

period.

Finance charges are payable at the monthly

percentage rate on all charges, including

cash advances where such charges are

payable from the date the Primary

Cardmember and/or Add-on Cardmember

incurs such transactions until they are fully

paid. Finance charges also accrue on

ordering Demand Drafts, Balance Transfer

from other credit card accounts. The

charges are applicable from the date of

withdrawal of cash or cash equivalent and

from the date of issue of the Banker’s

Cheque, as the case may be. For

purchases, the Finance Charges accrue

only if the total outstanding is not paid in

total by the Payment Due Date.

In case of Balance Transfer from other

credit card accounts, Finance Charges

accrue immediately from the date of issue

of Banker’s Cheque on the transferred

amount and on any purchase amount

outstanding on the Cardmember’s Card

Account. Finance Charges that are payable

are debited to your Card Account on the last

date of each Statement period and are

shown on your Statement. The Finance

Charges as above will continue to be

payable even after the closure of the Card

Account until the outstanding on the Card

Account is cleared in full. These charges

can be changed basis your payment,

utilization, internal risk proﬁling and scores

on external agencies like CIBIL etc.

Applicable Finance Charges effective

from July

Overdue interest on secured Credit

Cards

A1.

Overdue Interest on

Secured Credit Cards

3.33% per month or 40%

per annum

Overdue interest on all other Credit Cards:A2.

Category A

3.35% per month or

40.20% per annum

Category B

3.45% per month or

41.40% per annum

Category C

3.65% per month or

43.80% per annum

Category D

3.85% per month or

46.20% per annum

Category E

3.99% per month or

47.88% per annum

Category A

3.30% per month or

39.60% per annum

Category B

3.75% per month or

45% per annum

Category C

3.99% per month or

47.88% per annum

Any change in the rate applicable to your

account would be communicated to you in

your statement at least 30 days prior to its

effective date. Anytime you would like to know

the rate applicable to you, Please call us at

our Customer Care Number: 022 7119 0900 .

With effect from 15 May'2023, the following

finance charges will be applicable on all

other credit cards

Overdue interest charge - to be given on

monthly and annualized basis

(vii)

Interest is calculated on a daily basis at the

end of every day, basis the current

outstanding balance of the customer. The

interest is computed separately for different

plans. For retail transactions interest

becomes due only when the customer does

not pay off his/her full beginning balance by

12 Dec 2018

Purchase of

Groceries

Rs. 6,000/-

Transaction AmountDate

Transaction

26 Dec 2018

Purchase of

Clothes

Rs. 4,000/-

10 Jan 2019

Hotel

transaction

Rs. 4,000/-

15 Jan 2019

Mobile Bill

Payment

Rs. 2,000/-

22 Jan 2019

Payment

Credit

Rs. 500/-

02 Feb 2019

Statement

Date

Total Amount Due:

Rs. 16931.84/-**

Minimum Amount

Due: Rs. 821.60/-

02 Jan 2019

Statement

Date

Total Amount Due:

Rs. 10,000/-

Minimum Amount Due:

Rs. 500/-

the Payment Due Date. Under the following

criterion, the customer does not incur

interest:

• Beginning balance on the Statement Date

is zero.

• Beginning balance on the Statement Date

is not zero but the Cardmember pays off

100% of his full beginning balance by the

Payment Due Date. If not paid by the due

date, interest is also levied on the

outstanding Membership Fees, NSF Fees,

Interest, Goods and Service Tax, Over Limit

and Late Payment Fees.

Example of Interest Charge calculation: If

only part of outstanding amount is paid by

the payment due date, the interest

calculation will be as shown in the table.

Amount

Transaction

Amount

Number

of Days

Period

Rs. 6,000/- 4112 Dec 2018

to 21 Jan

2021

Rs. 322.70/-

Rs. 4,000/- 2726 Dec 2018

to 21 Jan

2021

Rs. 141.67/-

Rs. 4,000/- 2410 Jan 2019

to 02 Feb

2019

Rs. 125.93/-

Rs. 2,000/- 1915 Jan 2019

to 02 Feb

2019

Rs. 49.84/-

Rs.9,500/-

(Remaining

balance

after

adjusting

payment of

Rs.500/-)

1222 Jan 2019

to 02 Feb

2019

Rs. 149.54/-

Interest Calculation:

Interest on the Amount Due will be charged

as below:

Daily Interest = outstanding amount

*(3.99%*12months)/365 *Total Amount Due

includes outstanding amount, new

purchases, interest charges (interest

calculation illustrated below) and applicable

Goods and Services taxes on interest.

Thus the total interest charged (Finance

Charge) + Deferred finance charges would

be: Rs.789.69/-.

As the Cardmember has not paid the

previous month’s outstanding balance in

full, all future transactions will bear interest

from the day of transaction.

(viii)

*W.e.f. May, 15 2023 following late

payment charges structure will be

applicable.

Late Payment Fee (Rs.)

Min Rs.5/-

12.5% of Outstanding Amount

Max Rs. 1300/

Example of Late Payment Fee

calculation: Consider the Total Amount

Due (TAD) on an Account is Rs.3,400/- and

the Payment Due Date is 4th Aug. 2016. In

Charges in case of default

Late Payment

Fee or

overdue

15% of Total Amount Due (Min Rs.

50/- and Max Rs. 1,300/-)

*W.e.f. February 1, 2023 following

late payment charges structure will

be applicable.

Total Amount

Due (Rs.)

Late Payment

Fee (Rs.)

Up to Rs. 100

Above Rs. 100

NIL

12.5% of total

due amount

Max Rs. 1300/-

Late Payment Fee (LPF) is charged to a

Cardmember if there has been no payment

or a payment less than the Minimum

Amount Due (MAD) is received by the

Payment Due Date. Late Payment Fee is

charged at the rate of 15% of Total Due

Amount, subject to a Minimum of Rs.50/-

and a Maximum of Rs.1,300/-.

case the Cardmember does not pay the

MAD by Payment Due Date, a Late

Payment Fee of Rs.510/- will be levied on

the cycle date. LPF is 15% of the TAD i.e.

15% X Rs.3,400/- = Rs.510/-. Applicable

Goods and Service Tax will be levied on the

Interest Amount.

This is the maximum limit assigned to the

Cardholder. Your total outstanding including

all transactions, fee, and charges should

not exceed this limit. The credit and cash

limits will vary for each Cardholder and will

be disclosed in the monthly statement sent

to the Cardholder.

Overlimit Penalty is levied in case the

outstanding on the card account exceeds

the total current limit.

Overlimit penalty

Overlimit Penalty Rs. 600/-

WITHDRAWAL LIMITSB.

Credit limit

(i)

The available Credit Limit at any time is the

difference between assigned Credit Limit &

Outstanding balance on the Card at that

point of time. The credit and cash limits will

vary for each Cardholder and will be

disclosed in the monthly statement sent to

the Cardholder.

Available credit limit

(ii)

(a) The Bank will at its sole discretion

determine your Credit and cash withdrawal

limit and communicate the same in the card

carrier and in the monthly statements.

Cash withdrawal limit

(iii)

You may however request for a lower limit

and also a speciﬁc credit limit maybe

assigned to the Additional card member

basis the Flexi Limit feature. Credit limit

sanctioned on the card account may get

revised time to time basis a review as per

the Bank policies. Total Credit Limit and

available credit limit across all your card

accounts is reﬂected in the statement and is

available for use across all your card

accounts, including all your Add on cards.

The Bank will be constrained to not honor

any authorizations exceeding the card limit.

(b) The outstanding on the Credit Card

Account must not exceed the Total Credit

Limit at any time failing which you will be

charged applicable fee irrespective of the

amount exceeding the Total Credit Limit.

Excess amount must be paid immediately.

(d) In the event you make payment over

and above the amount due as per the

monthly Statement, you shall not be entitled

to interest on the credit balance and the

same shall be adjusted against the amount

due in the subsequent monthly Statements.

terminated if your Card is canceled.

BILLINGC.

Billing statements - periodicity and mode

of sending RBL Bank will send at Card

Member's registered email address or

mailing address, monthly statement with

details of payments credited and the

transactions debited to the Card Member's

account since the last statement date.

(i)

In case of any change in Card Member's

communication address, Card Member is

advised to contact RBL Bank immediately to

ensure all Credit Card statements are

regularly received in time.

In the event the Card Member deposits part

of the Total Payment Due or the MAD (not

less than the MAD under any

circumstance), the balance outstanding

amount payable shall be carried forward to

subsequent Statements. This amount will

attract Finance Charges until the date of full

and final payment. In the event payment for

at least MAD is not received, the account

will be reported as delinquent to Bureau.

Minimum amount payable - All Bank

Credit Card(s) may offer the

Cardmember(s) a revolving credit facility,

wherein the Cardmember(s) may choose to

pay only the Minimum Amount Due (MAD)

as indicated on the Statement. The Total

Payment Due (TAD) from the Cardmember

or the MAD should be sent by the

Cardmember on or before The Payment

Due Date, which is also indicated on the

Statement. MAD is the minimum amount

you are required to pay to keep your Card

Account in good credit standing. Minimum

Amount Due (MAD) is calculated as a

percentage of Total Amount Due a) for

Platinum Advantage Supercard 20%; b) for

other Supercards 5% (subject to minimum

of INR 200) + new EMI debits for the month

or any previously unpaid EMI debits +GST

+Application Fee+ any overlimit amount

+previously unpaid MAD.

(ii)

Please note that paying only the Minimum

Amount Due every month will result in the

repayment stretching over a long period

with consequent interest payment on Card

Member’s outstanding balance.

Notwithstanding anything contained herein

above: (i) RBL Bank may, at its discretion,

appropriate such payments towards the

dues, if any, payable by the Card member in

respect of other facilities availed of by the

Card Member from RBL Bank; (ii) the order

RBL Bank may, at its sole discretion, at any

time, without prior notice, withdraw the

option to pay only the MAD as described in

the foregoing clauses, in relation to any

Card Member. Unless otherwise agreed to

by RBL Bank, any payments received from

the Card Member against amounts

specified in a particular Statement shall be

appropriated towards such dues in the

following order:

(i) Taxes

(ii) EMI

(iii) Fees and Charges

(iv) Interest Charges

(v) Payment towards retail purchases and

cash withdrawals

Illustration: If a Card Member spends INR

5000 and pays exactly the Minimum

Amount Due every month, then it may result

in the repayment stretching over 6 years

with consequent interest payment on the

outstanding amount. Therefore, whenever

cash flow allows, the Card Member should

pay back substantially more than just

Minimum Amount Due.

Method of Payment

(iii)

of appropriation may be modified by RBL

Bank at its discretion. Excess amounts, if

any, remaining after such appropriation may

be appropriated against the amounts, which

are to be specified in immediately next

Statement/s to be generated by RBL Bank.

The Cardholder has the beneﬁt of only

following modes of effecting payment to a

bank:

You can make payments at your

convenience using RBL MyCard Mobile

App. You can manage your account and

make payments to your Card instantly using

other bank account. To download SMS

MyCard to 5607011.

Pay using RBL MyCard Mobile App:

You can use the online Net banking option

for your existing RBL Bank account to make

a payment towards your Card.

Net Banking:

You can visit any of the nearest RBL Bank

Branches in your city and make a payment

Payment at RBL Bank branches:

You can make your Credit Card Payment

online using your account with any other

bank. Choose the below Payee details

while making NEFT payment:

Payee Name - Name as it appears on your

RBL Bank Credit Card

Payee Account Number - RBL Bank Credit

Card number Bank Name - RBL Bank

IFSC Code - RATN0CRCARD

Branch Location - NOC Goregaon, Mumbai

NEFT Payment:

towards your RBL Bank Credit Card. At RBL

Bank branches, you can make: Cheque

Payment: Please make the cheque in

favour of RBL Bank Card <16 Digit Card

No.> Cash Payment: Cash payment

towards your RBL Bank Credit Card is

accepted at all RBL Bank branches.

Cardmember may opt for Standing

Instruction (SI) /National Automated

Clearing House (NACH) on their Credit

Card. SI/NACH can be for Total Amount

Due(TAD) or Minimum Amount Due (MAD).

It may be noted that the amount applicable

for the SI/NACH execution is post

accounting for the credits

(customer-initiated payments, merchant

refunds, reward redemption credit/cash

back, charge reversal, etc. if any) and

debits(payment reversals) received into the

account after the last statement/bill up to a

working day prior to the Payment Due Date.

SI/NACH execution works on the logic that

either minimum of MAD or the difference

between TAD and credits will get executed.

Customer initiated payment plays a key role

in deciding the amount of SI execution. If

the payment instruction NACH/SI is for

TAD.

Payment through Standing Instruction/

NACH:

• In the event of the total amount due and

the net of credits/debits (containing no

customer initiated payments) be equal or

more than the total amount due, SI/NACH is

executed for Minimum amount due (MAD)

Illustration:

Payment

Instruc-

tion Type

Scenarios

TAD MAD Customer

initiated

payment

SI/NACH

execution

MAD A 2000 200 0 (no

payment)

200

MAD B 2000 200 100

(Payment

< MAD)

100

MAD C 2000 200 200

(Payment

= MAD)

MAD D 2000 200 400 0

MAD E 2000 200 1600 0

MAD F 2000 200 1900 0

MAD G 2000 200 >=2000 0

In the event of total amount due and the net

of credits debits (containing payments) be

equal or less to the total amount due,

SI/NACH will be executed for the net

difference of MAD and the payment

received if the difference is greater than Rs.

Zero.

For payments by NACH/SI, in case the

payment due date is a holiday the NACH/SI

will be presented on the previous working

day. Payments through cheque should be

made at least 3 days in advance to ensure

fund realization by payment due date.

If the payment instruction/SI is for MAD.

• In the event of total amount due and the

net of credits/debits (containing no

payments) be equal or less to the total

amount due, SI will be executed for

Minimum Amount Due.

• In the event of total amount due and the

net of credits/debits (containing payments)

Illustration:

Payment

Instruc-

tion Type

Scenarios

TAD MAD Customer

initiated

payment

SI/NACH

execution

TAD A 2000 200

0 (no

payment)

2000

TAD B 2000 200

500

(Payment

<TAD)

1500

TAD C 2000 200

1500

(Payment

<TAD)

500

TAD D 2000 200

>=2000 0

be equal or less to the total amount due, SI

will be executed for the net difference of

Minimum Amount Due and the payment

received if the difference is greater than Rs.

Zero.

Billing disputes resolution

(iv)

All contents of the Statement(s) will be

deemed correct and accepted by the

Cardmember(s) unless, within 30 days of

the issue of Statement, the Cardmember(s)

informs the RBL Bank of any discrepancies

in writing. As per the MasterCard/Visa

regulation, in case of a discrepancy, it is

mandatory to inform the bank in writing to

initiate a Charge Dispute on your behalf.

We would request you to email or send us

the signed dispute form available on

our website https://www.rblbank.com/

download-forms/credit-cards. If the

aforesaid discrepancies are prima facie

found to be legitimate by the Bank, the Bank

may reverse the charge on a temporary

basis until the completion of subsequent

by the Bank to its full and final satisfaction.

If the said investigations conducted by the

Bank indicate that the liability of such

(discrepancies) charges is accruing to the

said Cardmember(s), then the charge will

be reinstated in the subsequent Statement

and fees/charges shall be claimed by the

Bank in accordance to the charges

indicated herein above. Notwithstanding the

provisions herein, the Bank shall not

exceed duration of 60 days in informing the

said Cardmember(s) of the result of the

investigations conducted by the Bank.

Contact particulars of call centers of

card issuer

(v)

The Cardmember can contact the Bank

through any of the following communication

channels for any enquiries and/or redressal

of concerns.

• 24 hours Customer Service number:

22-71190900

• By email: Sending an e-mail to

supercardservice@ rblbank.com

• By mail: Writing to the Bank’s Credit Card

Division at:

Manager- Credit Cards Service, RBL Bank

JMD Megapolis, Unit No. 306-11, 3rd Floor,

Sohna Road, Sector 48, Gurgaon, Haryana

– 122 018.

Grievance redressal escalation – contact

particulars of officers to be contacted

(vi)

At RBL Bank, it is our constant endeavor to

provide you service of the highest order.

However, in the event of our services not

meeting your expectations, we would like to

hear from you. The following channels are

available for grievance redressal:

Level 1

Customer Service - Please call our 24

hours Customer Service Number at

022- 7119 0900 and our executives will

assist you

Complaint Form - Alternatively, you can

use our online complaint form to give us

your feedback

Email - If you wish to choose electronic

mail for communication with the bank,

please email your grievance to supercard-

[email protected]

Letter - For sending any written correspon-

dence, please write to the following

address:

Manager - Credit Cards Service, RBL Bank

JMD Megapolis, Unit No. 306-11, 3rd Floor,

Sohna Road, Sector 48, Gurgaon, Haryana

– 122018.

We will respond to you within 10 days of

receiving your letter or email depending on

the nature of your query and the time

required for resolution and communication.

Please provide us with the following details

while writing to us to help us address your

concerns.

1. Your Full Name

2. Your Contact details (address, telephone

number and e-mail)

Please quote the reference number

provided to you in your earlier interaction

along with your account number / credit

card number to help us understand and

address your concern.

Level 2 (if not satisfied with Level 1)

If you are not satisfied with the response

provided to you OR if you have not received

any response in 10 days, please escalate

your grievance quoting the reference

number. You may email or write to Head

Credit Card Services and response will be

provided within 10 days.

Email - If you wish to choose electronic

mail for communication with the bank,

please email your grievance to

[email protected]

Letter - Head – Cards Services, RBL Bank

Limited, Cards Operating Centre – COC,

JMD Megapolis, Unit No 306-311 – 3rd

Floor, Sohna Road, Sector 48, Gurgaon,

Haryana 122018

Level 3 (if not satisfied with Level 2)

In case you are still not satisfied with the

resolution provided or if you have

not received any response within 10 days,

you may contact Mr. Vikas

Nigam, Principal Nodal Officer, at the

following-:

To,

Principal Nodal Ofﬁcer, RBL Bank -

Mr. Vikas Nigam - Call at 022-71432700

Mailing Address: RBL Bank

JMD Megapolis, Unit No. 306-11,

3rd Floor, Sohna Road, Sector 48,

Gurgaon, Haryana –122018

[email protected]

Our Principal Nodal Officer will endeavour

to resolve the issue to your satisfaction

within 10 days. In case, the complaint

needs more time to be examined, the

complaint shall be acknowledged by

explaining the need for more time to

respond.

(vii) Complete postal address of the card

issuing bank:

Credit Cards Service, RBL Bank

JMD Megapolis, Unit No. 306-11, 3rd Floor,

Sohna Road, Sector 48, Gurgaon, Haryana

– 122018.

Please quote the reference number

provided to you in your earlier interaction

along with your account number / credit

card number to help us understand and

address your concern.

Level 2 (if not satisfied with Level 1)

If you are not satisfied with the response

provided to you OR if you have not received

any response in 10 days, please escalate

your grievance quoting the reference

number. You may email or write to Head

Credit Card Services and response will be

provided within 10 days.

Email - If you wish to choose electronic

mail for communication with the bank,

please email your grievance to

[email protected]

Letter - Head – Cards Services, RBL Bank

Limited, Cards Operating Centre – COC,

JMD Megapolis, Unit No 306-311 – 3rd

Floor, Sohna Road, Sector 48, Gurgaon,

Haryana 122018

Level 3 (if not satisfied with Level 2)

In case you are still not satisfied with the

resolution provided or if you have

not received any response within 10 days,

you may contact Mr. Vikas

Nigam, Principal Nodal Officer, at the

following-:

To,

Principal Nodal Ofﬁcer, RBL Bank -

Mr. Vikas Nigam - Call at 022-71432700

Level 4 (if not satisfied with Level 3)

Banking Ombudsman

If the reply from Principal Nodal Officer fails

to address your grievance OR if you have

not received any response from the

Principal Nodal Officer in 10 days, you may

write to Reserve Bank Integrated

Ombudsman under the provisions of

Reserve Bank Integrated Ombudsman

Scheme, 2021 (RBIOS, 2021). For more

details on Banking Ombudsman you can

visit: https://secweb.rbi.org.in/BO/precom-

pltindex.htm.

The Customer Compensation Policy of

Bajaj Finserv RBL Bank can be referred at

rblbank.com/pdf-pages/bank-policies

(viii) Number for customer care services:

24 hours Customer Service number:

022-7119 0900

Procedure including notice period for

reporting a card holder as defaulter:

In the event of default, the Cardmember will

be sent reminders from time to time for

settlement of any outstanding on the Credit

Card Account using any of the following

modes: by post, telephone, e-mail, SMS

messaging and/or engaging third parties to

remind, follow up and collect dues. Any third

party so appointed, shall adhere fully to the

Code of Conduct on debt collection as

applicable from time to time.

Occurrence of one or more of the following

event shall constitute an event of default

and the Bank at its sole discretion may

withdraw the Credit Card facility. The events

of default are as under:

• The Cardmember consistently fails to pay

any amount due to the Bank within the

stipulated period of 180 days.

• The Cardmember fails to perform the

obligations as per Cardmember Agreement

• Any cheques and/or ECS/standing

instructions delivered to the Bank are not

encashed/ acted upon for any reason

whatsoever on presentation/ being made.

• Any representation made by the

DEFAULT AND CIRCUMSTANCES(D)

(i)

Procedure for withdrawal of default

report and the period within which the

default report would be withdrawn after

settlement of dues:

• The defaulter in question has liquidated

his entire outstanding dues with the Bank or

settled his dues with the Bank

• A court verdict has been received against

the Bank, in a legal suit ﬁled by or against

the Bank, instructing the Bank to de-list the

Cardmember from the default report.

Decisions are taken on a case to case

based upon individual reviews.

(ii)

Recovery procedure in case of default:

In case of default, the Bank can recover the

amount by referring the dispute to a sole

arbitrator, appointed by a designated ofﬁcer

of the Bank under the provisions of the

Arbitration and Conciliation Act, 1996 as

amended time to time. The seat of

arbitration shall be Delhi, India. The

arbitration proceedings shall be in English

language.

(iii)

(iv) Recovery of dues in case of death/

permanent in capacitance of

Cardholder:

Upon death or permanent incapacitation of

the Cardmember, the Bank will try to

Cardmember proves to be incorrect, false,

or incomplete, including but not limited to

income and/or identiﬁcation papers/

documents forwarded to the Bank being

proved incorrect, incomplete, and or

containing false fraudulent information.

#It is hereby clariﬁed that the identiﬁcation

of rent transactions is based on MCCs

(Merchant Category Code) as allotted by

Mastercard/Visa. Fee on rent transaction

will be applicable for purchases at

merchant outlet/ franchisees that have

registered themselves under the MCCs

assigned for rent.

Procedure for surrender of card by card

holder- due notice

(a) The Cardmember may terminate this

Agreement at any time by returning to the

Bank all the Credit Card(s) cut diagonally in

half across the magnetic strip, either along

with a written request or followed by calling

the Bank’s 24 Hours Customer Service

Helpline requesting termination of all

facilities and beneﬁts thereto associated

with the Credit Card(s). The Primary

Cardmember can cancel the use of

Additional Card(s) by notifying the Bank in

writing but, notwithstanding the same, the

Primary Cardmember will remain liable for

all charges fees incurred by use of the

Additional Credit Card(s). No annual fees

and/or other charges shall be refunded on a

pro-rata basis.

TERMINATION / REVOCATION OF CARD

MEMBERSHIP

(E)

(i)

(v) Available insurance cover for card

holder and date of activation policy

The Credit Card has an insurance policy

available to the Cardmember/ customer

which is mentioned in terms and conditions

of the Cardmember Agreement. The policy

covers any losses occurring within 1 day

prior to reporting loss to the Bank and 7

days post reporting loss to the Bank. The

claim is to be reported to the Bank as soon

as possible.

recover the amount due and amicably settle

the Account dues with the Cardmember’s

legal heir.

discretion or at any time restrict the use

without assigning reason or cause and

without any notice thereto. Where the Bank

terminates the Credit Card facility, all

amounts outstanding on the Card Account

(including Charges or Cash Advances not

yet debited) will become due and payable

immediately. The Bank may inform all

establishments (where the Credit Card is

valid/accepted) of the cancelled Credit

Cards. If the Credit Card is cancelled, the

Cardmember must cut it diagonally in half

and return both halves to the Bank

immediately. No annual fees or other

charges shall be refunded on the pro-rata

basis.

(b) In the event that the Cardmember

changes his/her employment, profession or

address, or is transferred from his/her

present place of posting, or changes his/

her salary account/main bank account etc.

(as the case may be), the Bank at its sole

discretion shall have the right to discontinue

the Credit Card facility. The Cardmember

specifically acknowledges that once the

Credit Card Account is cancelled/ closed,

the privileges (including all benefits,

services and reward points) of the Credit

Card shall stand withdrawn, and

reinstatement of such privileges is not

automatic and will take place solely at the

discretion of the Bank. On cancellation of

the Credit Card (for any reason

whatsoever), the Cardmember:

(ii) Closure of Card due to long term

inactivity

As per RBI guidelines, non usage of Credit

Cards for a period of 1 year will lead to

permanent closure of Credit Card. In case

of inactivity of over 1 Year, bank will send a

notice of 30 days to respond/reply prior to

permanent closure of Card at the end of 30

days notice period.

Permanent closure will be subject to no

outstanding dues on Card/linked Loan on

Card.

• Must not use the Credit Card, cut the Card

diagonally into half, and return the same to

the Bank.

• Is responsible for any use of the Card

including payment of Charges until the Card

is returned to the Bank cut diagonally into

half.

• Must continue to make payments to the

Bank in accordance with the conditions of

use of the Credit Card.

used or not used for over 90 days, the

beneﬁts thereto may be withdrawn.

Liability of card holder in case of (i)

above

(a) The Cardmember’s liability arising out of

any unauthorised use of the Credit Card

prior to notice/communication to the Bank

shall be towards all charges incurred till the

notice/communication to the Bank and shall

be “Nil” only after receipt of notice by the

Bank.

(b) In case of an unsigned Credit Card, the

Cardmember shall be liable for all charges

incurred on it.

with the Bank, the representatives of the

Bank and/or legal authorities in the event of

any investigation into any disputed

transaction.

(d) In the event the Cardmember

(F) LOSS/ THEFT/ MISUSE OF CARD

(i)

(ii)

Procedure to be followed in case of loss/

theft/misuse of card – mode of

intimation to card issuer.

The Cardmember must notify the Bank

immediately by calling Customer Service at

the 24 Hours Toll Free Number in the event

the Credit Card is lost, stolen, not received,

swallowed at an ATM of RBL Bank or any

other Bank, or is being misused without

his/her respective permission. In addition, in

case of loss / theft / misuse, the

Cardmember must ﬁle the Police

Complaint/ First Information Report (FIR), a

copy of which should be forwarded to the

Bank.

(G) CLASSIFICATION AS SPECIAL

MENTION ACCOUNT (SMA) AND

NON-PERFORMING ASSET (NPA) &

UPGRADATION

If due date of a loan/credit card account is

Jan 22, 2019, and full dues are not received

before the lending institution runs the

day-end process for this date, the date of

overdue shall be Jan 22, 2019 and the

account will be classified as SMA-0.

subsequently recovers the Credit Card

(after reporting theft), the recovered Credit

Card must not be used and must be cut in

half and returned immediately to the Bank.

If the full overdue amount (including

charges, if any) is cleared the next day

(23rd Jan 2019) or any other future date

then DPD in account will turn zero by end of

that day, account will then be classified as

regularised.

If account continues to be overdue, then

this account shall get tagged as SMA-1

upon running day-end process on February

29, 2019 i.e. upon completion of 30 days of

being continuously overdue. Accordingly,

the date of SMA-1 classification for that

account shall be February 21, 2019.

Similarly, if the account continues to remain

overdue, it shall get tagged as SMA-2 upon

running day-end process on March 23,

2019 i.e. upon completion of 60 days of

being continuously overdue.

If the account continues to remain overdue

DISCLOSURE(H)

The Cardmember hereby expressly autho-

rises the Bank, for the purposes of credit

veriﬁcation or reference checks or protec-

tion of its interests to disclose all/ any infor-

mation or documents relating to the Card-

member including this Agreement and/or

any other agreements, or to

disclose upon defaultcommitted by the

Cardmember, with Reserve Bank of India,

Income Tax Authorities, tribunals, courts,

judicial bodies other banks, credit bureau,

ﬁnancial institutions or any other third party

in conformity with the disclosure norms as

applicable from time to time.

The Cardmember hereby agrees that, only

in case of an explicit consent provided by

the Cardmember, the information furnished

by the Cardmember in the credit card appli-

cation form or otherwise may further be

used by Bank for marketing purposes to sell

amount is zero at borrower level on any

given date, then the entire relationship will

be considered for upgradation.

The Asset classification (i.e NPA category)

will be classified at borrower level (i.e all

relationships with the bank).

In case of NPAs, the entire overdue in all

relationships of the bank are to be fully paid

and if the overdue amount is zero at

borrower level on any given date, then the

entire relationship will be considered for

upgradation.

(i)

(ii)

Card related offers, including but not limited

to, Balance Transfer, EMI offers, cash-relat-

ed offers and insurance products, from time

to time. Further, the Bank may use this

information to market other products of

Bank from time to time, in conformity with

the disclosure norms as applicable. For

ensuring that the Cardmember(s) are not

inconvenienced, the Bank maintains a “Do

Not Call” register and if Cardmember(s) will

not like to be called for any marketing offers,

they may inform the 24 Hours Bank by

Phone or send an e-mail to supercardser-

vice@ rblbank.com for listing their said con-

tact numbers in such register. The

Cardmember(s) can also register at the

Bank website for the exclusion of their

respective contact details.

In the event that the Bank receives adverse

reports (relating to a

Cardmember(s)’ credit worthiness or

something to such effect), the Bank may

cancel the Credit Card, whereupon the

entire outstanding balance as well as any

further charges/fees incurred by use of the

Credit Card, though not yet billed in a

Statement, shall immediately become due

and payable by the said Cardmember(s).

The Cardmember authorises the Bank to

share information relating to the

Cardmember with third parties to enable the

Bank to administer, service and manage the

beneﬁts or programs to which the

Cardmember is enrolled.

(iii)

(iv)

Notwithstanding anything to the

contrary, the Cardmember authorizes the

Bank to disclose all any information or

documents about the Cardmember

including this Agreement and/ or any other

agreement, transactions or dealings

between the Cardmember and the Bank for

any purpose to :

(a) its head ofﬁce or to any other branches,

subsidiaries or associated or afﬁliated

companies of the Bank;

(b) professional advisers of the Bank;

assignee of the Bank or of any of its

businesses, rights, assets or obligations; or

(d) to any other person where disclosure is

required by law.

The Credit Information Bureau India Ltd.

(CIBIL) is an initiative of the Government of

India and Reserve Bank of India (RBI) to

improve the functionality and stability of the

Indian ﬁnancial system. This is in line with

the RBI’s efforts to provide an effective

mechanism for exchange of information

between banks and ﬁnancial institutions,

thereby enabling customers to avail of

better credit terms from various institutions.

All banks and ﬁnancial institutions

participating in this initiative are required to

share customer data with CIBIL and other

credit information bureau. In view of the

(v)

(vi)

(vii)

above, the Bank shall report data the

pertaining to Cardmember(s)/ Add on Card

member(s) Account to CIBIL and other

credit information bureau.

The Cardmember(s) acknowledge that, as

per the business practices and

applicable provisions, the Bank is

authorised to share Cardmember(s)’

information with any existing or future credit

bureaus as determined by the Bank from

time to time. The said information may be

shared with the CIBIL or any other credit

information bureau approved/ notiﬁed by

the competent authorities to improve the

functionality and stability of the Indian

ﬁnancial system, and such other entities.

In the event that a reported Card member

subsequently settles or clears all dues with

the Bank to the Bank’s satisfaction, the

Bank shall make reasonable efforts in

ensuring that the updated details of the said

Card member are provided to CIBIL or such

other credit information bureau to reﬂect the

change.

I authorize and give consent to RBL Bank to

share and disclose any/all information as

received KYC from UIDAI/information

furnished by me in application form(s)

with BFL/credit bureaus/statutory bodies/

subsidiaries/affiliates/Credit Bureaus/

Rating Agencies, Services Providers,

banks/financial institution, governmental

/regulatory authorities or third parties for

KYC information verification, credit risk

(ix)

(x)

(xi)

analysis, or for other related purposes that

RBL Bank may deem fit.

In case the Card Member commits a default

in payment or repayment of principal

amount of any financial assistance/facilities/

financial/credit facility or interest/charges

due thereon, RBL Bank and / or the RBI will

have an unqualified right to disclose or

publish the details of the default and the

name of the Card Member/ or its

directors/partners/ add-on card holders, as

applicable, as defaulters in such manner

and through such medium as RBL Bank or

RBI in their absolute discretion may think fit.

RBL Bank shall disclose information relating

to credit history/repayment record and/or

days past due status of the Card Member in

terms of the Credit Information Companies

(Regulation) Act, 2005 to a credit

information bureau. Acceptance of an

application for a Credit Card is based on no

adverse reports of the Card Member's credit

worthiness. RBL Bank may report to other

banks or financial entities any

delinquencies in the Card Account or

withdrawal of the Card Member's credit

facility through the Card or otherwise.

Based on the receipt of adverse reports

(relating to credit worthiness of the Card

Member or his / her family members), RBL

Bank may, after 15 days prior notice in

writing, cancel the Credit Card, whereupon

the entire outstanding balance in the Card

Account as well as any further charges

incurred by use of the Card, though not yet

billed to the Card Account, shall be

immediately payable by the Card Member.

RBL Bank shall not be obliged to disclose to

the Card Member the name of the bank or

financial entity, from where it received or to

which it disclosed information.

RBL Bank Limited

Card Operating Centre: Unit 306-311, 3rd Floor, JMD Megapolis,

Sohna Road, Sector - 48, Gurgaon - 122 018, Haryana. Regis-

tered Ofﬁce: 1st Lane, Shahupuri, Kolhapur - 416 001, India. CIN:

L65191PN1943PLC007308

www.rblbank.com

BFL_CC/MITC/14/04/2023