Installing Act! for
New Users
Installing Act! for New Users
© 2019 Swiftpage ACT! LLC. All Rights Reserved.
Swiftpage, Act!, and the Swiftpage product and service names
mentioned herein are registered trademarks or trademarks of
Swiftpage ACT! LLC, or its affiliated entities.
Microsoft® SQL Server® and the Windows logo are either registered trademarks or trademarks of
Microsoft Corporation in the United States and/or in other countries.
All other trademarks are the property of their respective owners.
Released 11/2019 for Act! V22 and Act! V22
Version: UA11_2019
This material may not, in whole or in part, be copied, photocopied, reproduced, translated, or reduced to
any electronic medium or computer-readable form without prior consent in writing from Swiftpage ACT!
LLC, 8800 N. Gainey Center Drive, Suite 200, Scottsdale, Arizona 85258 ATTN: Legal Department.
ALL EXAMPLES WITH NAMES, COMPANY NAMES, OR COMPANIES THAT APPEAR IN THIS
MANUAL ARE FICTIONAL AND DO NOT REFER TO OR PORTRAY IN NAME OR SUBSTANCE
ANY ACTUAL NAMES, COMPANIES, ENTITIES, OR INSTITUTIONS. ANY RESEMBLANCE TO ANY
REAL PERSON, COMPANY, ENTITY, OR INSTITUTION IS PURELY COINCIDENTAL.
Every effort has been made to ensure the accuracy of this material. However, Swiftpage ACT! LLC
makes no warranties with respect to this documentation and disclaims any implied warranties of
merchantability and fitness for a particular purpose. Swiftpage ACT! LLC shall not be liable for any errors
or for incidental or consequential damages in connection with the furnishing, performance, or use of this
material or the examples herein. The information in this material is subject to change without notice.
End User License Agreement
This product is protected by an End User License Agreement. To view the agreement, go to the Help
menu in the product, click About Act!, and then click the View End User License Agreement link.
Published by
Swiftpage ACT! LLC
621 17th Street, Suite 500
Denver, CO 80293
Act! helps organize all your prospect and customer details in one
place so you can prioritize your day and market your products
and services more effectively, driving sales results while creating
customers for life.
Who Should Use This Guide?
You should use this guide if you do not have any version of Act!
installed. This guide provides installation instructions for New
Users of Act!.
Act! includes access via Windows
®
(desktop) and web. If you
are installing access for users via the web, then you will need this
guide and the Act! Web Administrator's Guide to complete
installation and configuration. The Web Administrator's Guide is
available on the web product's installation panel under Product
Documentation. We recommend that you read the Web
Administrator's Guide before installing the web version.
If you have a version of Act! installed, DO NOT USE THIS
GUIDE. You are an "Upgrade Customer." Open the Product
Documentation page from the installation panel to access the
appropriate upgrade guide.
Installing Act! for New Users 1
Preparing to Install
Before installation, complete these steps.
Prepare to install
1. Ensure your computer (or all computers in a shared
environment) meet the minimum recommended
system requirements for your purchased product and
operating system. Also, verify you meet the concurrent
user limits and licenses. See system requirements at:
www.act.com/systreq.
2. Sign on to all computers as a Microsoft Windows
Administrator.
3. (Recommended) Disable any software-based firewalls.
You can enable these after installation.
Prepare to install Act! (Web)
1. Act! requires that Microsoft Internet Information
Services (IIS) and ASP.NET run in 32-bit
compatibility mode. If you use 64-bit versions of these
applications and do not want the installer to switch
them to 32-bit mode, see the solution under "General
Errors and Issues" in the "Troubleshooting Act!
(Web)" section of the Act! Web Administrator's Guide.
IIS 7 allows both 32-bit and 64-bit processes to run
simultaneously.
2. Install ASP.NET or verify that ASP.NET
impersonation authentication is enabled.
3. If you are using a firewall, enable an exception for
World Wide Web services.
Installing Act!
Complete these steps to install Act!.
2 Installing Act! for New Users
Install Act!
1. Close all open applications.
2. Do one of the following:
l Complete the download process from the Act! web
site.
l Double-click the setup.exe file if you are installing
from a network location.
3. On the main installation screen, click Install Act!.
4. On the Installation Requirements page, review the
information. Click Install to continue.
5. If prompted, agree to install the required components. A
restart may be necessary after installation. NOTE: If the
installation does not automatically start after a required
restart, click Setup.exe to continue.
6. On the Regional Version page, select the version to
install. Click Next.
7. On the License Agreement page, read the agreement,
and then click Accept.
8. On the Type of Install page, Typical installation is
selected by default. To change the default install settings,
select Custom. Click Next.
Installing Act! for New Users 3
NOTE: With a Custom installation, you can select to
install Act!without SQL Server Express. To do this,
clear the Install SQL Server Express check box on the
next page. IMPORTANT: If you do not install SQL
Server Express, you cannot create or restore a
database. However, you can connect to a shared
database. SQL Server Express must be installed on
the computer hosting the shared database. For Act!
(Web) users, SQL Server Express must be installed
on the database server or web server, depending on
your configuration. Other custom options let you
choose where to install Act! and SQL Server Express,
select who can use Act!, specify icons for Quick
Launch, and where to place Act! in the Start Menu.
9. When the Install Complete page appears, click
Finish.
10. To close the installation panel, click Exit.
To open Act!: Double-click the Act! icon on the desktop. Or,
on the Start menu, under Programs, point to the Act!
program folder, and then click Act!. When the software
opens, you are prompted to register and activate it.
4 Installing Act! for New Users
Registering and Activating Act!
You must register and activate Act! within 30 days of first use on
each computer where it is installed. Registration and activation
provides you with program updates and customer support
options. A serial number is required to register. The serial
number is emailed to you upon purchase. You can copy the
serial number from the product activation email and paste it into
the registration page.
Register and activate the software
1. On the Help menu, click Register Act!.
2. Select a activation option. Click Next.
If you choose to Activate your licence online:
3. Enter your contact information.
4. Click Next.
5. Enter your serial number.
6. Click Next.
7. Click Finish.
If you choose to Activate your licence offline:
8. Enter your serial number.
9. The Computer Identifier field will automatically
populate.
The next step is to retrieve the Computer Key.
Act! needs this key for activation. The only way
to do this through Offline Activation is to call the
phone number on the screen and manually
activate with an Act! representative.
10. Enter the Computer Key.
11. Enter the key , click Next.
Installing Act! for New Users 5
The Act! representative. will also email the
customer with an important file, named
“QlmProductProperties.xml.” The
customer must place this file into their
C:\ProgramData\Act folder.
12. Click Finish.
Creating A Database
The following explains how to create a database. If you know
others will need access to the data, you can share the
database. Once the database is created and shared, you add
the people requiring access as Users.
Create a database
1. On the Welcome screen, select Create an Act!
database. Click OK.
2. In the Database name field, type a name for the new
database. The name must begin with a letter. Do not
include spaces or punctuation.
3. In the Location field, keep the default information.
4. From the Currency list, select a currency for the
database.
5. To share the database with others, select the Share
this database with other users check box.
6. In the User name field, type the name of the person
who will be logging on to the database.
6 Installing Act! for New Users
IMPORTANT: This step creates a contact record known
as "My Record." In most cases, this will be your name.
This contact is given the Administrator security role. For
more information about user security roles and the
features and data they can access, see "What are User
Roles and Permissions" in Help.
7. To set a logon password for the user, in the Password
field, type a password. Type it again to confirm.
CAUTION: If you forget this password, you will not be
able to access the database. You will have to contact
Technical Support.
8. Click OK.
The database is created and opened for you. It contains one
contact record with the user name you provided.
Adding Users
If other people need access to Act!, you must add them as
Users. You can assign security roles and permissions to limit
access to data and features. You can add any number of users,
however, you are limited by your license for the number of active
users.
1. On the Tools menu, click Manage Users.
2. On the Select a User page, under User Tasks, click
Create New User.
3. On the Create New User page, keep the default option
Create new User who is not in your database. Click
Next.
4. On the Edit User Information page, complete all fields.
Be sure to select a Security Role for the user. Click
Next.
Installing Act! for New Users 7
5. On the Specify Access page, select whether the user
is Active or Inactive. (Inactive users cannot log on to the
database.) Click Next.
6. On the Add Permissions page, use the arrow buttons
to add or remove permissions for the user. Permissions
are automatically assigned to the user based on their
security role. Click Finish.
Sharing an Act! Database Over A Network
The following explains how to set up a shared database on host
and client computers to be used over a local area network
(LAN) or a virtual private network (VPN). The host and client
computers must be able to connect to each other over the LAN
or VPN.
1. Ensure each computer (host and clients) has a licensed
copy of the software.
2. If necessary, add Act!to the list of firewall exclusions.
Refer to Windows Help for more information.
3. On the host computer, do the following:
a. Create a database and share it. Note the location of
the database's .PAD file.
b. Add others on the client computers as Users in the
database. Note their user names and passwords.
c. Email the .PAD file to others on the client computers
along with their user names and passwords to
access the database.
4. On each client computer, have users do the following:
a. Paste the .PAD file to their desktop.
b. Double-click the .PAD file to open the database.
c. Enter their user name and password to access the
database.
8 Installing Act! for New Users
Next Step(s)
After completing your installation, you can begin using Act!.
l If you are installing Act! (Web), you must configure access
for your web users and complete other configuration tasks.
See the Act! Web Administrator's Guide.
l Remote users access a local, or remote, database to view
or change information, and then synchronize with the main
database so that both databases have the same
information. If you are adding remotes to your installation,
complete the following:
l Create new remote databases. See "About Database
Synchronization" in Help.
l Install the Sync Services. See "Installing Sync Services"
in Help.
Installing Act! for New Users 9
Act! Getting Started Resource Center
You can get up and running quickly and easily with free self-
service resources that are available whenever you are. Visit the
Getting Started Resource Center at
www.act.com/resourcecenter to:
l Watch instructional videos and guided feature tours.
l Download printer-friendly guides.
l Access the www.act.com/knowledgebase, the Act!
Community forums, and more.
10 Installing Act! for New Users
Notes
Installing Act! for New Users 11
