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Cathay Pacific - Cathay Credits Policy & Procedure

We are pleased to introduce Cathay Pacific - Cathay Credits Policy. Due to the unprecedented

circumstance, passengers may have not made up their mind when to travel again. Passengers are

now given an opportunity to keep the full value of totally unused tickets as Cathay Credits and use

them to book for future travel.

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Voluntary Changes

- Totally unused ticket.

- Tickets are issued on Cathay Pacific (160), except agency discount (AD) ticket.

Planned Schedule Change or Involuntary Changes

- Cancel all future confirmed flight segments on/before the original travel date to avoid no-

shows (Note: in case past flight segment cancellation was not done timely prior to departure,

the ticket is still valid as a Cathay Credits).

- Inform the passenger to call back and rebook on/before the ticket change deadline when

he/she has decided on the new travel date (subject to the flight availability). All further

itinerary change beyond the ticket change deadline will be subject to penalty according to

fare rules.

- When passenger contacts to book a new itinerary:

 If original PNR is still valid, please update the new flight segments in original PNR, and

reprice the associated itinerary.

Cathay Credits Consent Form

- If original ticket is settled by a credit card using Cathay Pacific as the Merchant of Record,

please remind passenger not to raise chargeback on the credit card payment.

- Please request the credit cardholder to fill in the Cathay Credits Consent Form (Note: please

do NOT inform passengers to fill in the Cathay Credit Request Form via Cathaypacific.com

because this is solely for tickets purchased through our direct channel) and keep the record

in your office for a minimum of two (2) years.

- If the cardholder applies chargeback of the ticket value and travel agent cannot provide the

Cathay Credits Consent Form to Cathay Pacific when requested, Cathay Pacific reserves

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- If new ticket value is lower than original ticket value (fare, taxes, fees & surcharges),

calculate the refund amount and issue a residual value EMD and process refund to

passenger.

- The newly priced fare must observe and conform to the conditions of the respective fare

rules, e.g. blackout dates, flight restrictions, weekday/weekend, seasonality and stopover

charges…..etc.

Re-issuance

- Reissuance charges will only be waived due to the expiry of the original ticket or change of

itinerary (rerouting).

EMD-A for Ancillary Services

- If the passenger decides to rebook a chargeable service (e.g. Regular Seat or Extra

Legroom Seat) on a new flight/date, the original EMD-A for “Regular Seat” or “Extra

Legroom Seat” can be revalidated to the new flight/date with the same Origin and

Destination (OD) on the same PNR or new PNR. The original EMD-A cannot be transferred

to another OD nor another passenger.

- If the itinerary is rerouted to a new destination, please apply refund for the original EMD-A

and issue a new EMD-A for the new flight segment.

them to rebook a new itinerary in the future.

2. Are partially used tickets eligible for Cathay Credits?

No, partially used tickets are not eligible.

3. Are Cathay Credits applicable for Cathay Pacific tickets only?

Yes, on 160 ticket stocks only.

4. Passenger no-showed on original booking, are they eligible for Cathay Credits?

Yes, they are allowed. Passenger may need to pay the no-show fee when rebook if

applicable.

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5. How to calculate the new booking travel date and complete travel on/before the

applicable extended travel completion date or within ticket validity (whichever is

Outbound travel date: 20Dec2022 / Inbound travel date: 19Mar2023

Or

Scenario 2 – completed on/before 31Mar2023

Outbound travel date: 10Jan2023 / Inbound travel date: 31Mar2023