HP Color LaserJet Pro M255-M256
www.hp.com/videos/LaserJet
www.hp.com/support/ljM255
User Guide
HP Color LaserJet Pro M255-M256
User Guide
Copyright and License
© Copyright 2019 HP Development Company,
L.P.
Reproduction, adaptation, or translation without
prior written permission is prohibited, except as
allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
Edition 3, 08/2019
Trademark Credits
Adobe
®
, Adobe Photoshop
®
, Acrobat
®
, and
PostScript
®
are trademarks of Adobe Systems
Incorporated.
Apple and the Apple logo are trademarks of
Apple Inc., registered in the U.S. and other
countries.
macOS is a trademark of Apple Inc., registered in
the U.S. and other countries.
AirPrint is a trademark of Apple Inc., registered in
the U.S. and other countries.
iPad is a trademark of Apple Inc., registered in
the U.S. and other countries.
iPod is a trademark of Apple Inc., registered in
the U.S. and other countries.
iPhone is a trademark of Apple Inc., registered in
the U.S. and other countries.
Microsoft®, Windows®, Windows® XP, and
Windows Vista® are U.S. registered trademarks
of Microsoft Corporation.
UNIX
®
is a registered trademark of The Open
Group.
Table of contents
1 Printer overview ........................................................................................................................................................................................ 1
Warning icons ............................................................................................................................................................................ 2
Printer views .............................................................................................................................................................................. 3
Printer front view ................................................................................................................................................. 3
Printer back view .................................................................................................................................................. 4
2-line control-panel view (nw and dn models only) ....................................................................................... 5
Touchscreen control-panel view (dw models only) ........................................................................................ 7
Home screen layout ........................................................................................................................ 8
How to use the touchscreen control panel ................................................................................. 9
Printer specications ............................................................................................................................................................. 10
Technical specications .................................................................................................................................... 10
Supported operating systems ......................................................................................................................... 10
Mobile printing solutions .................................................................................................................................. 12
Printer dimensions ............................................................................................................................................ 13
Power consumption, electrical specications, and acoustic emissions .................................................... 14
Operating environmental range ...................................................................................................................... 14
Printer hardware setup and software installation ............................................................................................................ 15
2 Paper trays .............................................................................................................................................................................................. 17
Introduction ............................................................................................................................................................................. 18
Load paper to the single-sheet slot (Tray 1) ..................................................................................................................... 18
Introduction ........................................................................................................................................................ 18
Tray 1 paper orientation ................................................................................................................................... 20
Load paper to Tray 2 ............................................................................................................................................................. 21
Introduction ........................................................................................................................................................ 21
Tray 2 paper orientation ................................................................................................................................... 23
Load and print envelopes ..................................................................................................................................................... 25
Introduction ........................................................................................................................................................ 25
Print envelopes .................................................................................................................................................. 25
Envelope orientation ......................................................................................................................................... 26
Load and print labels ............................................................................................................................................................. 27
Introduction ........................................................................................................................................................ 27
ENWW iii
Manually feed labels ......................................................................................................................................... 27
Label orientation ............................................................................................................................................... 28
3 Supplies, accessories, and parts .......................................................................................................................................................... 29
Order supplies, accessories, and parts ............................................................................................................................... 30
Ordering .............................................................................................................................................................. 30
Supplies and accessories ................................................................................................................................. 30
Customer self-repair parts ............................................................................................................................... 31
Replace the toner cartridges ................................................................................................................................................ 32
Introduction ........................................................................................................................................................ 32
Remove and replace the toner cartridges ..................................................................................................... 34
4 Print .......................................................................................................................................................................................................... 37
Print tasks (Windows) ............................................................................................................................................................ 38
How to print (Windows) .................................................................................................................................... 38
Automatically print on both sides (Windows) ............................................................................................... 38
Manually print on both sides (Windows) ........................................................................................................ 39
Print multiple pages per sheet (Windows) .................................................................................................... 39
Select the paper type (Windows) .................................................................................................................... 40
Print tasks (macOS) ............................................................................................................................................................... 41
How to print (macOS) ........................................................................................................................................ 41
Automatically print on both sides (macOS) ................................................................................................... 41
Manually print on both sides (macOS) ........................................................................................................... 41
Print multiple pages per sheet (macOS) ........................................................................................................ 42
Select the paper type (macOS) ........................................................................................................................ 42
Additional print tasks ........................................................................................................................................ 42
Mobile printing ........................................................................................................................................................................ 43
Introduction ........................................................................................................................................................ 43
Wi-Fi Direct (wireless models only) ................................................................................................................ 43
Enable or disable Wi-Fi Direct ..................................................................................................... 45
Change the printer Wi-Fi Direct name ....................................................................................... 46
HP ePrint via email ............................................................................................................................................ 48
HP ePrint software ............................................................................................................................................ 49
AirPrint ................................................................................................................................................................. 50
Android embedded printing ............................................................................................................................. 50
Use walk-up USB printing (touchscreen models only) ..................................................................................................... 51
Introduction ........................................................................................................................................................ 51
Step one: Access USB les on the printer ...................................................................................................... 51
Step two: Print USB documents ...................................................................................................................... 51
Option one: Print documents ...................................................................................................... 51
Option two: Print photos .............................................................................................................. 52
iv ENWW
5 Manage the printer ................................................................................................................................................................................. 53
Use HP Web Services applications (touchscreen models only) ...................................................................................... 54
Change the printer connection type (Windows) ................................................................................................................ 55
Advanced conguration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ....................... 56
Method one: Open the HP Embedded Web Server (EWS) from the software ......................................... 56
Method two: Open the HP Embedded Web Server (EWS) from a web browser ...................................... 56
Congure IP network settings .............................................................................................................................................. 60
Introduction ........................................................................................................................................................ 60
Printer sharing disclaimer ................................................................................................................................ 60
View or change network settings ................................................................................................................... 60
Rename the printer on a network ................................................................................................................... 61
Manually congure IPv4 TCP/IP parameters from the control panel ........................................................ 62
Printer security features ....................................................................................................................................................... 64
Introduction ........................................................................................................................................................ 64
Assign or change the system password using the HP Embedded Web Server ....................................... 64
Energy-conservation settings .............................................................................................................................................. 66
Introduction ........................................................................................................................................................ 66
Print with EconoMode ....................................................................................................................................... 66
Set the Sleep/Auto O After Inactivity setting .............................................................................................. 66
Set the Shut Down After Inactivity delay and congure the printer to use 1 watt or less of power .... 67
Set the Delay Shut Down setting .................................................................................................................... 68
HP Web Jetadmin ................................................................................................................................................................... 70
Update the rmware .............................................................................................................................................................. 71
Method one: Update the rmware using the control panel ........................................................................ 71
Method two: Update the rmware using the Firmware Update Utility ..................................................... 72
6 Solve problems ....................................................................................................................................................................................... 73
Customer support .................................................................................................................................................................. 74
Control panel help system (touchscreen models only) ................................................................................................... 75
Restore the factory-set defaults ......................................................................................................................................... 76
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ................................. 77
Change the “Very Low” settings ...................................................................................................................... 77
For printers with fax capability ................................................................................................... 78
Order supplies .................................................................................................................................................... 78
Printer does not pick up paper or misfeeds ....................................................................................................................... 79
Introduction ........................................................................................................................................................ 79
The product does not pick up paper ............................................................................................................... 79
The product picks up multiple sheets of paper ............................................................................................ 79
Clear paper jams ..................................................................................................................................................................... 80
Introduction ........................................................................................................................................................ 80
ENWW v
Paper jam locations ........................................................................................................................................... 80
Experiencing frequent or recurring paper jams? .......................................................................................... 81
Clear paper jams in the single-sheet slot (Tray 1) ....................................................................................... 83
Clear paper jams in Tray 2 ................................................................................................................................ 85
Clear paper jams in the rear door and the fuser area .................................................................................. 87
Clear paper jams in the duplexer (duplex models only) .............................................................................. 89
Clear paper jams in the output bin .................................................................................................................. 91
Improve print quality ............................................................................................................................................................. 93
Introduction ........................................................................................................................................................ 93
Update the printer rmware ............................................................................................................................ 94
Print from a dierent software program ....................................................................................................... 94
Check the paper-type setting for the print job ............................................................................................. 94
Check the paper type setting on the printer ............................................................................. 94
Check the paper type setting (Windows) .................................................................................. 94
Check the paper type setting (macOS) ...................................................................................... 94
Check toner-cartridge status ........................................................................................................................... 95
Step one: Print the supplies status page .................................................................................. 95
Step two: Check supplies status ................................................................................................. 95
Print a cleaning page ......................................................................................................................................... 96
Visually inspect the toner cartridge or cartridges ........................................................................................ 97
Check paper and the printing environment ................................................................................................... 97
Step one: Use paper that meets HP specications .................................................................. 97
Step two: Check the environment .............................................................................................. 97
Step three: Set the individual tray alignment ........................................................................... 98
Try a dierent print driver ................................................................................................................................ 99
Check the EconoMode settings ..................................................................................................................... 100
Adjust Print Density ........................................................................................................................................ 100
Calibrate the printer to align the colors ....................................................................................................... 101
Adjust color settings (Windows) ................................................................................................................... 102
Print and interpret the print quality page ................................................................................................... 102
Resolving print quality problems ...................................................................................................................................... 104
Introduction ...................................................................................................................................................... 104
Troubleshoot print quality problems ........................................................................................................... 104
Solve wired network problems .......................................................................................................................................... 112
Introduction ...................................................................................................................................................... 112
Poor physical connection ............................................................................................................................... 112
The computer is using the incorrect IP address for the printer ............................................................... 112
The computer is unable to communicate with the printer ....................................................................... 113
The printer is using incorrect link and duplex settings for the network ................................................. 113
New software programs might be causing compatibility problems ....................................................... 113
The computer or workstation might be set up incorrectly ....................................................................... 113
vi ENWW
The printer is disabled, or other network settings are incorrect ............................................................. 113
Solve wireless network problems ..................................................................................................................................... 114
Introduction ...................................................................................................................................................... 114
Wireless connectivity checklist ...................................................................................................................... 114
The printer does not print after the wireless conguration completes .................................................. 115
The printer does not print, and the computer has a third-party rewall installed ............................... 115
The wireless connection does not work after moving the wireless router or printer .......................... 115
Cannot connect more computers to the wireless printer ......................................................................... 115
The wireless printer loses communication when connected to a VPN ................................................... 116
The network does not appear in the wireless networks list .................................................................... 116
The wireless network is not functioning ..................................................................................................... 116
Perform a wireless network diagnostic test ............................................................................................... 116
Reduce interference on a wireless network ................................................................................................ 117
Index ........................................................................................................................................................................................................... 119
ENWW vii
viii ENWW
1 Printer overview
●
Warning icons
●
Printer views
●
Printer specications
●
Printer hardware setup and software installation
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM255.
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 1
Warning icons
Warning icon denitions: The following warning icons may appear on HP products. Apply appropriate caution
where applicable.
●
Caution: Electric shock
●
Caution: Hot surface
●
Caution: Keep body parts away from moving parts
●
Caution: Sharp edge in close proximity
2 Chapter 1 Printer overview ENWW
Printer views
●
Printer front view
●
Printer back view
●
2-line control-panel view (nw and dn models only)
●
Touchscreen control-panel view (dw models only)
Printer front view
6
7
3
1
4
2
8
5
9
10
Table 1-1 Printer front view legend
Number Printer component
1 2-line backlit control panel (nw and dn models only)
2 Output bin
3 Output bin extension
4 Front door (access to the toner cartridges)
5 Model name
6 Single-sheet priority feed slot (Tray 1)
7 Main input tray (Tray 2)
8 Power button
9 Control panel with color touchscreen display (dw models only)
10 Walk-up USB port for printing without a computer (dw models only)
ENWW Printer views 3
Printer back view
2
1
6
3
5
4
Table 1-2 Printer back view legend
Number Printer component
1 Rear door (access for clearing jams)
2 Serial number and product number label
3 Power connection
4 USB interface port
5 Ethernet port
6 Duplexer (duplex models only)
4 Chapter 1 Printer overview ENWW
2-line control-panel view (nw and dn models only)
2
1
3
6
4 5
7
Table 1-3 2-line control panel legend
Number Control panel component Function
1 2-line control panel display This screen displays menus and printer information.
2 OK button Press the OK button for the following actions:
● Open the control-panel menus.
● Open a submenu displayed on the control-panel display.
● Select a menu item.
● Clear some errors.
● Begin a print job in response to a control-panel prompt (for example, when
the message Press [OK] to continue appears on the control-panel display).
3
Left arrow button
Use this button to navigate through the menus or to decrease a value that
appears on the display.
ENWW Printer views 5
Table 1-3 2-line control panel legend (continued)
Number Control panel component Function
4
Back arrow button
Use this button for the following actions:
● Exit the control-panel menus.
● Scroll back to a previous menu in a submenu list.
● Scroll back to a previous menu item in a submenu list (without saving
changes to the menu item).
5
Wireless button (wireless
models only)
Use this button to access the wireless menu.
6
Cancel button
Press this button to cancel a print job or to exit the control panel menus.
7
Right arrow button
Use this button to navigate through the menus or to increase a value that appears
on the display.
6 Chapter 1 Printer overview ENWW
Touchscreen control-panel view (dw models only)
54
1
2
3
Table 1-4 Touchscreen control panel legend
Number Control panel component Function
1
Back button
Touch this button to return to the previous screen.
2
Home button
Touch this button to navigate to the Home screen.
3
Help button
Touch this button to open the control-panel help system.
4 Touchscreen The display provides access to menus, help animations, and printer information.
5 Home page screen indicator The display indicates which Home screen the control panel is currently
displaying.
NOTE: While the control panel does not have a standard Cancel button, during many printer processes a Cancel
button appears on the touchscreen. This permits users to cancel a process before the printer completes it.
ENWW Printer views 7
Home screen layout
The Home screen provides access to the printer features and indicates the current status of the printer.
Return to the Home screen at any time by touching the Home button on the printer control panel.
NOTE: The features that appear on the Home screen can vary, depending on the printer conguration.
1 2
4 53 6 7
Table 1-5 Home screen layout legend
Number Home screen
component
Function
1 Reset button Touch this button to reset any temporary job settings to the default printer settings.
2 Connection Information
button
Touch this button to open the Connection Information menu, which provides network
information. The button appears as either a wired network icon or a wireless
network icon , depending on the type of network to which the printer is connected.
3 Printer status This screen area provides information about the overall printer status.
4
USB button
Touch this button to open the USB Flash Drive menu.
5
Supplies button
Touch this button to view information about supplies status.
6
Apps button
2
Touch this button to open the Apps menu to print directly from select Web applications.
7 Setup button Touch this button to open the Setup menu.
8 Chapter 1 Printer overview ENWW
How to use the touchscreen control panel
Use the following actions to use the printer touchscreen control panel.
Table 1-6 Touchscreen control panel actions
Action Description Example
Touch Touch an item on the screen to select that
item or open that menu. Also, when
scrolling through menus, briey touch the
screen to stop the scrolling.
Touch the Setup button to open the
Setup menu.
Swipe Touch the screen and then move the nger
horizontally to move the screen sideways.
Swipe the Home screen to access the Setup
button .
Scroll Touch the screen, and then, without lifting
the nger, move the nger vertically to move
the screen.
Scroll through the Setup menu.
ENWW Printer views 9
Printer specications
IMPORTANT: The following specications are correct at the time of publication, but they are subject to change.
For current information, see www.hp.com/support/ljM255.
●
Technical specications
●
Supported operating systems
●
Mobile printing solutions
●
Printer dimensions
●
Power consumption, electrical specications, and acoustic emissions
●
Operating environmental range
Technical specications
See www.hp.com/support/ljM255 for current information.
Supported operating systems
The following information applies to the printer-specic Windows PCL 6 and HP print drivers for macOS and to
the software installer.
Windows: The HP Software Installer installs the “HP PCL.6” version 3 print driver, the “HP PCL 6” version 3 print
driver, or the “HP PCL-6” version 4 print driver, depending on the Windows operating system, along with optional
software when using the software installer. Download the "HP PCL.6" version 3 print driver, the "HP PCL 6"
version 3 print driver, and the "HP PCL-6" version 4 print driver from the printer-support website for this printer:
www.hp.com/support/ljM255.
macOS: Mac computers are supported with this printer. Download HP Smart either from 123.hp.com or from the
Printer Support page, and then use HP Smart to install the HP print driver. HP Smart is not included in the
HP Software Installer.
1. Go to 123.hp.com.
2. Follow the steps provided to download the printer software.
Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.
UNIX: For information and print drivers for UNIX®, go to www.hp.com/go/unixmodelscripts.
Table
1-7 Supported operating systems and print drivers
Operating system Print driver installed (from the software on
the web)
Notes
Windows
®
XP SP3, 32-bit
The “HP PCL.6” printer-specic print driver is
installed for this operating system as part of
the software installation.
Microsoft retired mainstream support for
Windows XP in April 2009. HP will continue
to provide best eort support for the
discontinued XP operating system. Some
features of the print driver are not
supported.
10 Chapter 1 Printer overview ENWW
Table 1-7 Supported operating systems and print drivers (continued)
Operating system Print driver installed (from the software on
the web)
Notes
Windows Vista
®
, 32-bit
The “HP PCL.6” printer-specic print driver is
installed for this operating system as part of
the software installation.
Microsoft retired mainstream support for
Windows Vista in April 2012. HP will
continue to provide best eort support for
the discontinued Vista operating system.
Some features of the print driver are not
supported.
Windows 7, 32-bit and 64-bit The “HP PCL 6” printer-specic print driver is
installed for this operating system as part of
the software installation.
This operating system is fully supported.
Windows 8, 32-bit and 64-bit The “HP PCL 6” printer-specic print driver is
installed for this operating system as part of
the software installation.
Windows 8 RT support is provided through
Microsoft IN OS Version 4, 32- bit driver.
Windows 8.1, 32-bit and 64-bit The “HP PCL-6” V4 printer-specic print
driver is installed for this operating system
as part of the software installation.
Windows 8.1 RT support is provided through
Microsoft IN OS Version 4, 32- bit driver.
Windows 10, 32-bit and 64-bit The “HP PCL-6” V4 printer-specic print
driver is installed for this operating system
as part of the software installation.
This operating system is fully supported.
Windows Server 2008 SP2, 32-bit The “HP PCL.6” printer-specic print driver is
available for download from the printer-
support website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Microsoft retired mainstream support for
Windows Server 2008 in January 2015. HP
will continue to provide best eort support
for the discontinued Server 2008 operating
system. Some features of the print driver
are not supported.
Windows Server 2008 SP2, 64-bit The “HP PCL 6” printer-specic print driver is
available for download from the printer-
support website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Microsoft retired mainstream support for
Windows Server 2008 in January 2015. HP
will continue to provide best eort support
for the discontinued Server 2008 operating
system.
Windows Server 2008 R2, SP 1, 64-bit The “HP PCL 6” printer-specic print driver is
installed for this operating system as part of
the software installation.
This operating system is fully supported.
Windows Server 2012, 64-bit The “HP PCL 6” printer-specic print driver is
installed for this operating system as part of
the software installation.
This operating system is fully supported.
Windows Server 2012 R2, 64-bit The “HP PCL-6” printer-specic print driver is
installed for this operating system as part of
the software installation.
This operating system is fully supported.
Windows 10 server (Server 2016), 32-bit
and 64-bit
The “HP PCL-6” printer-specic print driver is
installed for this operating system as part of
the software installation.
This operating system is fully supported.
macOS v10.15 Catalina, macOS v10.14
Mojave, macOS v10.13 High Sierra, macOS
v10.12 Sierra
To install the print driver, download
HP Smart from 123.hp.com. Follow the
steps provided to install the printer software
and print driver.
This operating system is fully supported.
NOTE: For a current list of supported operating systems, go to www.hp.com/support/ljM255 for HP's all-
inclusive help for the printer.
ENWW Printer specications 11
NOTE: For HP UPD driver support for this printer, go to www.hp.com/go/upd. Under Additional information,
click the links.
Table 1-8 Minimum system requirements
Windows macOS
● Internet connection
● Dedicated USB 1.1 or 2.0 connection or a network connection
● 400 MB of available hard-disk space
● 1 GB RAM (32-bit) or 2 GB RAM (64-bit)
● Internet connection
● 1 GB of available hard-disk space
Mobile printing solutions
HP oers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/
LaserJetMobilePrinting.
NOTE: Update the printer rmware to ensure all mobile printing and ePrint capabilities are supported.
● Wi-Fi Direct (wireless models only)
● HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with
HP Connected)
● HP ePrint app (Available for Android, iOS, and Blackberry)
● HP Smart app for iOS and Android devices
● HP ePrint software
● Google Cloud Print
● AirPrint
● Android Printing
12 Chapter 1 Printer overview ENWW
Printer dimensions
Figure 1-1 Dimensions for the nw and dn models
3
2
1
3
1
2
Table 1-9 nw and dn model printer dimension legend
Dimension Printer fully closed Printer fully open
1. Height 247.5 mm (9.7 in) 247.5 mm (9.7 in)
2. Depth nw models: 385.8 mm (15.2 in)
dn models: 419 mm (16.5 in)
nw models: 855 mm (33.7 in)
dn models: 1008 mm (39.7 in)
3. Width 392 mm (15.4 in) 392 mm (15.4 in)
Weight (with cartridges) nw models: 13.8 kg (30.4 lb)
dn models: 14.8 kg (32.6 lb)
nw models: 13.8 kg (30.4 lb)
dn models: 14.8 kg (32.6 lb)
Figure 1-2 Dimensions for dw models
3
2
1
3
1
2
Table
1-10 dw model printer dimension legend
Dimension Printer fully closed Printer fully open
1. Height 247.5 mm (9.7 in) 297 mm (11.7 in)
2. Depth 419 mm (16.5 in) 1008 mm (39.7 in)
ENWW Printer specications 13
Table 1-10 dw model printer dimension legend (continued)
Dimension Printer fully closed Printer fully open
3. Width 392 mm (15.4 in) 392 mm (15.4 in)
Weight (with cartridges) 14.8 kg (32.6 lb) 14.8 kg (32.6 lb)
Power consumption, electrical specications, and acoustic emissions
See www.hp.com/support/ljM255 for current information.
CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert
operating voltages. This will damage the printer and void the printer warranty.
Operating environmental range
Table 1-11 Operating environmental range
Environment Recommended Allowed
Temperature 15° to 27°C (59° to 80.6°F) 10° to 32.5°C (50° to 90.5°F)
Relative humidity 30% to 70% relative humidity (RH) 10% to 80% (RH)
14 Chapter 1 Printer overview ENWW
Printer hardware setup and software installation
For basic setup instructions, see the Setup Poster and Getting Started Guide that came with the printer. For
additional instructions, go to HP support on the Web.
Go to www.hp.com/support/ljM255 for HP's all-inclusive help for the printer. Find the following support:
● Install and congure
● Learn and use
●
Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW Printer hardware setup and software installation 15
16 Chapter 1 Printer overview ENWW
2 Paper trays
●
Introduction
●
Load paper to the single-sheet slot (Tray 1)
●
Load paper to Tray 2
●
Load and print envelopes
●
Load and print labels
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM255.
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 17
Introduction
CAUTION: Do not extend more than one paper tray at a time.
Do not use paper tray as a step.
Keep hands out of paper trays when closing.
All trays must be closed when moving the printer.
Load paper to the single-sheet slot (Tray 1)
Introduction
The following information describes how to load paper in Tray 1. This tray holds 1 sheet of paper, use it to print
single-page documents, documents that require multiple paper types, or envelopes.
NOTE: To avoid paper jams:
● Never add or remove paper from the tray during printing.
● Use paper that is not wrinkled, folded, or damaged.
1. Move the paper width guides in the single-sheet
priority feed slot outward.
2. Place the top edge of the sheet at the opening, and
then adjust the side guides so that they lightly
touch the sheet, but do not bend it.
18 Chapter 2 Paper trays ENWW
3. Insert the single sheet into the slot and hold it. The
printer will pull the sheet partially into the paper
path. For information about how to orient the
paper, see Tray 1 paper orientation on page 20.
NOTE: Depending on the size of the paper, you
might need to support the sheet with two hands
until the sheet advances into the printer.
4. At the computer, begin the printing process from
the software application. Make sure that the driver
is set to the correct paper type and size for the
paper being printed from the single-sheet priority
feed slot.
ENWW Load paper to the single-sheet slot (Tray 1) 19
Tray 1 paper orientation
When using paper that requires a specic orientation, load it according to the information in the following table.
Table 2-1 Tray 1 paper orientation
Paper type Image orientation Output Paper size How to load paper
Letterhead or
Preprinted
Portrait
NOTE: In Tray 1, A5
paper can be oriented
for both Landscape
and Portrait printing.
1-sided printing Letter, Legal, Executive,
Ocio (8.5 x 13), A4, A5, A6, B5 (JIS),
B5 (ISO), Postcard #10, Japanese
Postcard (Postcard (JIS)), Double
Japan Postcard Rotated (Double
Postcard (JIS))
Face-up
Top edge leading into the printer
123
Letterhead or
Preprinted
Portrait 2-sided printing Letter, Legal, Executive,
Ocio (8.5 x 13), A4, A5, A6, B5 (JIS),
B5 (ISO), Postcard #10, Japanese
Postcard (Postcard (JIS)), Double
Japan Postcard Rotated (Double
Postcard (JIS))
Face-down
Top edge leading into the printer
Prepunched Portrait
NOTE: In Tray 1, A5
paper can be oriented
for both Landscape
and Portrait printing.
1-sided printing or 2-
sided printing
Letter, Legal, Executive,
Ocio (8.5 x 13), A4, A5, A6, B5 (JIS),
B5 (ISO), Postcard #10, Japanese
Postcard (Postcard (JIS)), Double
Japan Postcard Rotated (Double
Postcard (JIS))
Face-up
Holes toward the left side of the
printer
20 Chapter 2 Paper trays ENWW
Load paper to Tray 2
Introduction
The following information describes how to load paper in Tray 2. This tray holds up to 250 sheets of 75 g/m
2
(20
lb) paper.
NOTE: To avoid paper jams:
● Never add or remove paper from the tray during printing.
● Before loading the tray, remove all of the paper from the input tray and straighten the stack.
● When loading the tray, do not fan the paper.
● Use paper that is not wrinkled, folded, or damaged.
1. Open the tray.
NOTE: Do not open this tray while it is in use.
2. Adjust the paper guides by squeezing the
adjustment latches and sliding the guides to the
size of the paper being used.
NOTE: To load legal-size paper, extend the tray
front by pressing the blue latch and pulling the
front of the tray. When loaded with legal-size
paper, Tray 2 extends from the front of the printer
approximately 57.5 mm (2.2 in).
ENWW Load paper to Tray 2 21
3. Load the paper into the tray. For information about
how to orient the paper, see Tray 2 paper
orientation on page 23.
4. Adjust the guides so that they lightly touch the
paper stack, but do not bend it.
NOTE: Do not adjust the paper guides tightly
against the paper stack.
NOTE: To prevent jams, adjust the paper guides
to the correct size and do not overll the tray.
5. Close the tray.
22 Chapter 2 Paper trays ENWW
Tray 2 paper orientation
When using paper that requires a specic orientation, load it according to the information in the following table.
Table 2-2 Tray 2 paper orientation
Paper type Image orientation Output Paper size How to load paper
Letterhead or
preprinted
Portrait 1-sided printing Letter, Legal, Executive,
Ocio (8.5 x 13), A4, A6, B5 (JIS),
B5 (ISO), Postcard #10, Japanese
Postcard (Postcard (JIS)), Double
Japan Postcard Rotated (Double
Postcard (JIS))
Face-up
Top edge toward the back of the
tray
123
Letterhead or
preprinted
Portrait 2-sided printing Letter, Legal, Executive,
Ocio (8.5 x 13), A4, A6, B5 (JIS),
B5 (ISO), Postcard #10, Japanese
Postcard (Postcard (JIS)), Double
Japan Postcard Rotated (Double
Postcard (JIS))
Face-down
Top edge toward the back of the
tray
123
Letterhead or
preprinted
Landscape 1-sided printing A5 Face-up
Top edge toward the back of the
tray
ENWW Load paper to Tray 2 23
Table 2-2 Tray 2 paper orientation (continued)
Paper type Image orientation Output Paper size How to load paper
Letterhead or
preprinted
Landscape 2-sided printing A5 Face-down
Top edge toward the back of the
tray
Prepunched Portrait 1-sided printing or 2-
sided printing
Letter, Legal, Executive,
Ocio (8.5 x 13), A4, A6, B5 (JIS),
B5 (ISO), Postcard #10, Japanese
Postcard (Postcard (JIS)), Double
Japan Postcard Rotated (Double
Postcard (JIS))
Face-up
Holes toward the left side of the
tray
Prepunched Landscape 1-sided printing or 2-
sided printing
A5 Face-up
Holes toward the front of the tray
24 Chapter 2 Paper trays ENWW
Load and print envelopes
Introduction
The following information describes how to print and load envelopes. Tray 1 holds 1 envelope. Tray 2 holds up to
5 envelopes.
To print envelopes using the manual feed option, follow these steps to select the correct settings in the print
driver, and then load the envelopes into the tray after sending the print job to the printer.
Print envelopes
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and
then select the printer.
3. Click or tap the Paper/Quality tab.
4. In the Paper size drop-down list, select the correct size for the envelopes.
5. In the Paper type drop-down list, select Envelope.
6. In the Paper source drop-down list, select Manual feed.
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the OK button to print the job.
ENWW Load and print envelopes 25
Envelope orientation
Table 2-3 Envelope orientation
Tray Envelope size How to load envelopes
Tray 1 Envelope #10, Envelope Monarch,
Envelope B5, Envelope C5, Envelope DL
Face up
Short, postage end leading into the printer
Tray 2 Envelope #10, Envelope Monarch,
Envelope B5, Envelope C5, Envelope DL
Face up
Short, postage end leading into the printer
26 Chapter 2 Paper trays ENWW
Load and print labels
Introduction
The following information describes how to print and load labels. Tray 1 holds 1 sheet of labels. Tray 2 holds up
to 50 sheets of labels.
To print labels using the manual feed option, follow these steps to select the correct settings in the print driver,
and then load the labels into the tray after sending the print job to the printer. When using manual feed, the
printer waits to print the job until it detects that the tray has been opened.
Manually feed labels
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and
then select the printer.
3. Click the Paper/Quality tab.
4. In the Paper size drop-down list, select the correct size for the sheets of labels.
5. In the Paper type drop-down list, select Labels.
6. In the Paper source drop-down list, select Manual feed.
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the OK button to print the job.
ENWW Load and print labels 27
Label orientation
Table 2-4 Label orientation
Tray How to load labels
Tray 1 Face-up
Top edge leading into the printer
Tray 2 Face-up
Top edge leading into the printer
28 Chapter 2 Paper trays ENWW
3 Supplies, accessories, and parts
●
Order supplies, accessories, and parts
●
Replace the toner cartridges
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM255.
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 29
Order supplies, accessories, and parts
Ordering
Table 3-1 Where to order supplies, accessories and parts
Ordering option Ordering information
Order supplies and paper www.hp.com/go/suresupply
Order genuine HP parts or accessories www.hp.com/buy/parts
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on the computer, enter the
printer IP address or host name in the address/URL eld. The EWS
contains a link to the HP SureSupply Web site, which provides
options for purchasing Original HP supplies.
Supplies and accessories
Table 3-2 North America, Latin America, Asia Pacic Countries/Regions, and Japan
Item Description Cartridge number Part number
HP 206A Black Original LaserJet Toner
Cartridge
Standard-capacity replacement black toner
cartridge
206A W2110A
HP 206X High Yield Black Original
LaserJet Toner Cartridge
High-capacity replacement black toner cartridge 206X W2110X
HP 206A Cyan Original LaserJet Toner
Cartridge
Standard-capacity replacement cyan toner
cartridge
206A W2111A
HP 206X High Yield Cyan Original
LaserJet Toner Cartridge
High-capacity replacement cyan toner cartridge 206X W2111X
HP 206A Yellow Original LaserJet Toner
Cartridge
Standard-capacity replacement yellow toner
cartridge
206A W2112A
HP 206X High Yield Yellow Original
LaserJet Toner Cartridge
High-capacity replacement yellow toner
cartridge
206X W2112X
HP 206A Magenta Original LaserJet
Toner Cartridge
Standard-capacity replacement magenta toner
cartridge
206A W2113A
HP 206X High Yield Magenta Original
LaserJet Toner Cartridge
High-capacity replacement magenta toner
cartridge
206X W2113X
Table 3-3 Europe, Russia, CIS, Middle East, and Africa
Item Description Cartridge number Part number
HP 207A Black Original LaserJet
Toner Cartridge
Standard-capacity replacement
black toner cartridge
207A W2210A
HP 207X High Yield Black Original
LaserJet Toner Cartridge
High-capacity replacement black
toner cartridge
207X W2210X
HP 207A Cyan Original LaserJet
Toner Cartridge
Standard-capacity replacement
cyan toner cartridge
207A W2211A
30 Chapter 3 Supplies, accessories, and parts ENWW
Table 3-3 Europe, Russia, CIS, Middle East, and Africa (continued)
Item Description Cartridge number Part number
HP 207X High Yield Cyan Original
LaserJet Toner Cartridge
High-capacity replacement cyan
toner cartridge
207X W2211X
HP 207A Yellow Original LaserJet
Toner Cartridge
Standard-capacity replacement
yellow toner cartridge
207A W2212A
HP 207X High Yield Yellow Original
LaserJet Toner Cartridge
High-capacity replacement yellow
toner cartridge
207X W2212X
HP 207A Magenta Original LaserJet
Toner Cartridge
Standard-capacity replacement
magenta toner cartridge
207A W2213A
HP 207X High Yield Magenta
Original LaserJet Toner Cartridge
High-capacity replacement
magenta toner cartridge
207X W2213X
Customer self-repair parts
Customer Self-Repair (CSR) parts are available for many HP LaserJet printers to reduce repair time. More
information about the CSR program and benets can be found at www.hp.com/go/csr-support and
www.hp.com/go/csr-faq.
Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-authorized
service or support provider. When ordering, one of the following will be needed: part number, serial number
(found on back of printer), product number, or printer name.
● Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay
HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not
provided under the HP printer warranty.
● Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no
additional charge during the printer warranty period.
Table
3-4 Customer self-repair parts
Item Description
Self-replacement
options Part number
Single-sheet priority feed slot tray Replacement tray for single-sheet priority feed
slot (Tray 1)
Mandatory RM2-1693-000
250-sheet paper input tray Replacement cassette for Tray 2 Mandatory RM2-1679-000
ENWW Order supplies, accessories, and parts 31
Replace the toner cartridges
Introduction
This printer indicates when the toner cartridge level is low. The actual toner cartridge life remaining can vary.
Consider having a replacement cartridge available to install when print quality is no longer acceptable.
To purchase cartridges or check cartridge compatibility for the printer, go to HP SureSupply at www.hp.com/go/
suresupply. Scroll to the bottom of the page and verify that the country/region is correct.
The printer uses four colors and has a dierent toner cartridge for each color: yellow (Y), magenta (M), cyan (C),
and black (K). The toner cartridges are inside the front door.
Table 3-5 Toner cartridges for North America, Latin America, Asia Pacic Countries/Regions, and Japan
Item Description Cartridge number Part number
HP 206A Black Original LaserJet
Toner Cartridge
Standard-capacity replacement black toner
cartridge
206A W2110A
HP 206X High Yield Black Original
LaserJet Toner Cartridge
High-capacity replacement black toner
cartridge
206X W2110X
HP 206A Cyan Original LaserJet
Toner Cartridge
Standard-capacity replacement cyan toner
cartridge
206A W2111A
HP 206X High Yield Cyan Original
LaserJet Toner Cartridge
High-capacity replacement cyan toner
cartridge
206X W2111X
HP 206A Yellow Original LaserJet
Toner Cartridge
Standard-capacity replacement yellow
toner cartridge
206A W2112A
HP 206X High Yield Yellow Original
LaserJet Toner Cartridge
High-capacity replacement yellow toner
cartridge
206X W2112X
HP 206A Magenta Original LaserJet
Toner Cartridge
Standard-capacity replacement magenta
toner cartridge
206A W2113A
HP 206X High Yield Magenta
Original LaserJet Toner Cartridge
High-capacity replacement magenta toner
cartridge
206X W2113X
Table 3-6 Toner cartridges for Europe, Russia, CIS, Middle East, and Africa
Item Description Cartridge number Part number
HP 207A Black Original LaserJet
Toner Cartridge
Standard-capacity replacement
black toner cartridge
207A W2210A
HP 207X High Yield Black
Original LaserJet Toner Cartridge
High-capacity replacement black
toner cartridge
207X W2210X
HP 207A Cyan Original LaserJet
Toner Cartridge
Standard-capacity replacement
cyan toner cartridge
207A W2211A
HP 207X High Yield Cyan
Original LaserJet Toner Cartridge
High-capacity replacement cyan
toner cartridge
207X W2211X
HP 207A Yellow Original
LaserJet Toner Cartridge
Standard-capacity replacement
yellow toner cartridge
207A W2212A
HP 207X High Yield Yellow
Original LaserJet Toner Cartridge
High-capacity replacement
yellow toner cartridge
207X W2212X
32 Chapter 3 Supplies, accessories, and parts ENWW
Table 3-6 Toner cartridges for Europe, Russia, CIS, Middle East, and Africa (continued)
Item Description Cartridge number Part number
HP 207A Magenta Original
LaserJet Toner Cartridge
Standard-capacity replacement
magenta toner cartridge
207A W2213A
HP 207X High Yield Magenta
Original LaserJet Toner Cartridge
High-capacity replacement
magenta toner cartridge
207X W2213X
NOTE: High-yield toner cartridges contain more toner than standard cartridges for increased page yield. For
more information, go to www.hp.com/go/learnaboutsupplies.
Do not remove the toner cartridge from its package until it is time to install it.
CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.
Cover the green imaging drum if the toner cartridge must be removed from the printer for an extended period of
time.
The following illustration shows the toner-cartridge components.
2
1
3
Table 3-7 Toner cartridge component legend
Number Description
1 Handle
2 Imaging drum
3 Memory chip
CAUTION: If toner gets on clothing, wipe it o by using a dry cloth and wash the clothes in cold water. Hot water
sets toner into fabric.
ENWW Replace the toner cartridges 33
NOTE: Information about recycling used toner cartridges is in the toner cartridge box.
Remove and replace the toner cartridges
1. Open the front door.
2. Grasp the blue handle on the toner cartridge
drawer, and then pull out the drawer.
3. Grasp the handle on the toner cartridge, and then
pull the toner cartridge straight up to remove it.
34 Chapter 3 Supplies, accessories, and parts ENWW
4. Remove the new toner cartridge package from the
box, and then pull the release tab on the
packaging.
5. Remove the toner cartridge from the opened
packaging shell. Save all packaging for recycling
the used toner cartridge.
NOTE: Avoid touching the green imaging drum.
Fingerprints on the imaging drum can cause print
defects.
6. Holding the toner on both ends, gently rock the
toner cartridge end to end to distribute the toner
evenly inside the cartridge.
ENWW Replace the toner cartridges 35
7. Install the new toner cartridge. Make sure that the
color chip on the cartridge matches the color chip
on the drawer.
NOTE: Avoid touching the green imaging drum.
Fingerprints on the imaging drum can cause print
defects.
8. Close the toner cartridge drawer.
9. Close the front door.
36 Chapter 3 Supplies, accessories, and parts ENWW
4 Print
●
Print tasks (Windows)
●
Print tasks (macOS)
●
Mobile printing
●
Use walk-up USB printing (touchscreen models only)
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM255.
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 37
Print tasks (Windows)
How to print (Windows)
The following procedure describes the basic printing process for Windows.
1. From the software program, select the Print option.
2. Select the printer from the list of printers. To change settings, click the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP Smart application downloads additional driver features when More
settings is selected.
NOTE: For more information, click the Help (?) button in the print driver.
3. Click the tabs in the print driver to congure the available options. For example, set the paper orientation
on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/
Quality tab.
4. Click the OK button to return to the Print dialog box. Select the number of copies to print from this screen.
5. Click the Print button to print the job.
Automatically print on both sides (Windows)
Use this procedure for printers that have an automatic duplexer installed. If the printer does not have an
automatic duplexer installed, or to print on paper types that the duplexer does not support, print on both sides
manually.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP Smart application downloads additional driver features when More
settings is selected.
38 Chapter 4 Print ENWW
3. Click the Finishing tab.
4. Select Print on both sides. Click OK to close the Document Properties dialog.
5. In the Print dialog, click Print to print the job.
Manually print on both sides (Windows)
Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the
duplexer does not support.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP Smart application downloads additional driver features when More
settings is selected.
3. Click the Finishing tab.
4. Select Print on both sides (manually), and then click OK to close the Document Properties dialog.
5. In the Print dialog, click Print to print the rst side of the job.
6. Retrieve the printed stack from the output bin, and place it in Tray 1.
7. If prompted, select the appropriate control panel button to continue.
Print multiple pages per sheet (Windows)
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP Smart application downloads additional driver features when More
settings is selected.
ENWW Print tasks (Windows) 39
3. Click the Finishing tab.
4. Select the number of pages per sheet from the Pages per sheet drop-down list.
5. Select the correct Print page borders, Page order, and Orientation options. Click OK to close the Document
Properties dialog.
6. In the Print dialog, click Print to print the job.
Select the paper type (Windows)
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP Smart application downloads additional driver features when More
settings is selected.
3. Click the Paper/Quality tab.
4. Select the option for the type of paper you are using, and then click OK.
5. Click OK to close the Document Properties dialog.
6. In the Print dialog, click Print to print the job.
40 Chapter 4 Print ENWW
Print tasks (macOS)
How to print (macOS)
The following procedure describes the basic printing process for macOS.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.
NOTE: The name of the item varies for dierent software programs.
4. Click the Print button.
Automatically print on both sides (macOS)
NOTE: This information applies to printers that include an automatic duplexer.
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE: The name of the item varies for dierent software programs.
4. Select a binding option from the Two-Sided drop-down list.
5. Click the Print button.
Manually print on both sides (macOS)
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu.
NOTE: The name of the item varies for dierent software programs.
4. Click the Manual Duplex box, and select a binding option.
5. Click the Print button.
6. Go to the printer, and remove any blank paper that is in Tray 1.
7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input
tray.
8. If prompted, touch the appropriate control panel button to continue.
ENWW Print tasks (macOS) 41
Print multiple pages per sheet (macOS)
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE: The name of the item varies for dierent software programs.
4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet.
5. In the Layout Direction area, select the order and placement of the pages on the sheet.
6. From the Borders menu, select the type of border to print around each page on the sheet.
7. Click the Print button.
Select the paper type (macOS)
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality menu.
NOTE: The name of the item varies for dierent software programs.
4. Select from the Media & Quality or Paper/Quality options.
NOTE: This list contains the master set of options available. Some options are not available on all printers.
● Media Type: Select the option for the type of paper for the print job.
● Print Quality: Select the resolution level for the print job.
● Edge-To-Edge Printing: Select this option to print close to the paper edges.
5. Click the Print button.
Additional print tasks
Go to www.hp.com/support/ljM255.
Instructions are available for performing specic print tasks, such as the following:
● Create and use printing shortcuts or presets
● Select the paper size, or use a custom paper size
● Select the page orientation
● Create a booklet
● Scale a document to t a specic paper size
● Print the rst or last pages of the document on dierent paper
● Print watermarks on a document
42 Chapter 4 Print ENWW
Mobile printing
Introduction
HP oers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/
LaserJetMobilePrinting.
NOTE: Update the printer rmware to ensure all mobile printing and ePrint capabilities are supported.
●
Wi-Fi Direct (wireless models only)
●
HP ePrint via email
●
HP ePrint software
●
AirPrint
●
Android embedded printing
Wi-Fi Direct (wireless models only)
Wi-Fi Direct enables printing from a wireless mobile device without requiring a connection to a network or the
Internet.
NOTE: Not all mobile operating systems are currently supported by Wi-Fi Direct.
NOTE: For non-Wi-Fi Direct capable mobile devices, the Wi-Fi Direct connection only enables printing. After
using Wi-Fi Direct to print, you must reconnect to a local network in order to access the Internet.
To access the printer Wi-Fi Direct connection, complete the following steps:
NOTE: The steps vary according to the type of control panel.
1 2
Table 4-1 Control panel legend
Number Description
1 2-line control panel
2 Touchscreen control panel
ENWW Mobile printing 43
2-line control panels:
1. On the printer control panel, press the OK button.
2. Open the following menus:
a. Network Setup
b. Wi-Fi Direct
c. Connection Method
3. Choose one of the following connection methods:
● Automatic: Choosing this option sets the password to 12345678.
● Manual: Choosing this option generates a secure, randomly generated password.
4. On the mobile device, open the Wi-Fi or Wi-Fi Direct menu.
5. From the list of available networks, select the printer name.
NOTE: If the printer name does not display, you might be out of range of the Wi-Fi Direct signal. Move the
device closer to the printer.
6. If prompted, enter the Wi-Fi Direct password, or select OK on the printer control panel.
NOTE: For Android devices that support Wi-Fi Direct, if the connection method is set to Automatic, the
connection will occur automatically, without a password prompt. If the connection method is set to Manual,
you will need to either press the OK button, or provide a personal identication number (PIN) — displayed
on the printer control panel — as a password on the mobile device.
7. Open the document, and then select the Print option.
NOTE: If the mobile device does not support printing, install the HP ePrint mobile app.
8. Select the printer from the list of available printers, and then select Print.
9. After the print job is complete, some mobile devices need to be reconnected to the local network.
Touchscreen control panels:
1. From the Home screen on the printer control panel, touch the Connection Information button .
2. Open the following menus:
a. Wi-Fi Direct
b. Settings
c. Connection Method
3. Choose one of the following connection methods:
● Automatic: Choosing this option sets the password to 12345678.
● Manual: Choosing this option generates a secure, randomly generated password.
4. On the mobile device, open the Wi-Fi or Wi-Fi Direct menu.
44 Chapter 4 Print ENWW
5. From the list of available networks, select the printer name.
NOTE: If the printer name does not display, you might be out of range of the Wi-Fi Direct signal. Move the
device closer to the printer.
6. If prompted, enter the Wi-Fi Direct password, or select OK on the printer control panel.
NOTE: For Android devices that support Wi-Fi Direct, if the connection method is set to Automatic, the
connection will occur automatically, without a password prompt. If the connection method is set to Manual,
you will need to either press the OK button, or provide a personal identication number (PIN) — displayed
on the printer control panel — as a password on the mobile device.
NOTE: To access the Wi-Fi Direct password, from the Home screen on the printer control panel, touch the
Connection Information button .
7
. Open the document, and then select the Print option.
NOTE: If the mobile device does not support printing, install the HP ePrint mobile app.
8. Select the printer from the list of available printers, and then select Print.
9. After the print job is complete, some mobile devices need to be reconnected to the local network.
The following devices and computer operating systems support Wi-Fi Direct:
● Android 4.0 and later tablets and phones with the HP Print Service or Mopria mobile printing plugin installed
● Most Windows 8.1 computers, tablets, and laptops that have the HP print driver installed
The following devices and computer operating systems do not support Wi-Fi Direct, but can print to a printer that
does:
● Apple iPhone and iPad
● Mac computers running OS X
For more information on Wi-Fi Direct printing, go to www.hp.com/go/wirelessprinting.
Wi-Fi Direct capabilities can be enabled or disabled from the printer control panel.
Enable or disable Wi-Fi Direct
NOTE: The steps vary according to the type of control panel.
1 2
ENWW Mobile printing 45
Table 4-2 Control panel legend
Number Description
1 2-line control panel
2 Touchscreen control panel
1. 2-line control panels: On the printer control panel, press the OK button, and then open the Network Setup
menu.
Touchscreen control panels: From the Home screen on the printer control panel, select the Connection
Information button
.
2. Open the following menus:
a. Wi-Fi Direct
b. Settings (touchscreen control panels only)
c. On/O
3. Touch the On menu item. Touching the O button disables Wi-Fi Direct printing.
NOTE: In environments where more than one model of the same printer is installed, it might be helpful to
provide each printer a unique Wi-Fi Direct name for easier printer identication for Wi-Fi Direct printing. On
touchscreen control panels, the Wi-Fi Direct Name is also available by touching the Connection Information icon
from the Home screen on the printer control panel, and then touching the Wi-Fi Direct icon.
Change the printer Wi-Fi Direct name
Follow this procedure to change the printer Wi-Fi Direct name using the HP Embedded Web Server (EWS):
NOTE: The steps vary according to the type of control panel.
1 2
Table 4-3 Control panel legend
Number Description
1 2-line control panel
2 Touchscreen control panel
46 Chapter 4 Print ENWW
Step one: Open the HP Embedded Web Server
1. 2-line control panels: On the printer control panel, press the OK button. Open the Network Setup menu,
select Show IP Address, and then select Yes. Return to the Home screen to view the IP address.
Touchscreen control panels: From the Home screen on the printer control panel, touch the Connection
Information button , and then touch the Network Connected button or the Network Wi-Fi
ON button to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
Step two: Change the Wi-Fi Direct name
1. Click the Networking tab.
2. On the left navigation pane, click the Wi-Fi Direct Setup link.
3. In the Wi-Fi Direct Name eld, enter the new name.
4. Click Apply.
ENWW Mobile printing 47
HP ePrint via email
Use HP ePrint to print documents by sending them as an email attachment to the printer's email address from
any email-enabled device.
To use HP ePrint, the printer must meet these requirements:
● The printer must be connected to a wired or wireless network and have Internet access.
● HP Web Services must be enabled on the printer, and the printer must be registered with HP Connected.
Follow this procedure to enable HP Web Services and register with HP Connected:
NOTE: The steps vary according to the type of control panel.
1 2
Table 4-4 Control panel legend
Number Description
1 2-line control panel
2 Touchscreen control panel
2-line control panels
1. On the printer control panel, press the OK button. Open the Network Setup menu, select Show IP
Address, and then select Yes. Return to the Home screen to view the IP address.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
3. Click the HP Web Services tab, and then click Enable. The printer enables Web Services, and then
prints an information page.
The information page contains the printer code necessary to register the HP printer at HP Connected.
4. Go to www.hpconnected.com to create an HP ePrint account and complete the setup process.
48 Chapter 4 Print ENWW
Touchscreen control panels:
1. From the Home screen on the printer control panel, touch the Connection Information button
.
2. Open the following menus:
a. HP ePrint
b. Settings
c. Enable Web Services
3. Touch the Print button to read the terms of use agreement. Touch the OK button to accept the terms
of use and enable HP Web Services
The printer enables Web Services, and then prints an information page. The information page
contains the printer code that necessary to register the HP printer at HP Connected.
4. Go to www.hpconnected.com to create an HP ePrint account and complete the setup process.
HP ePrint software
The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP
ePrint-capable printer. This software makes it easy to nd HP ePrint-enabled printers that are registered to your
HP Connected account. The target HP printer can be located in the oice or at locations across the globe.
● Windows: After installing the software, open the Print option from within your application, and then select
HP ePrint from the installed printers list. Click the Properties button to congure print options.
● macOS: After installing the software, select File, Print, and then select the arrow next to PDF (in the bottom
left of the driver screen). Select HP ePrint.
For Windows, the HP ePrint software supports TCP/IP printing to local network printers on the network (LAN or
WAN) to products that support UPD PostScript®.
Windows and macOS both support IPP printing to LAN or WAN network-connected products that support ePCL.
Windows and macOS also both support printing PDF documents to public print locations and printing using HP
ePrint via email through the cloud.
Go to www.hp.com/go/eprintsoftware for drivers and information.
NOTE: For Windows, the name of the HP ePrint Software print driver is HP ePrint + JetAdvantage.
NOTE: The HP ePrint software is a PDF workow utility for macOS, and is not technically a print driver.
NOTE: HP ePrint Software does not support USB printing.
ENWW Mobile printing 49
AirPrint
Direct printing using Apple’s AirPrint is supported for iOS and from Mac computers running macOS 10.7 Lion and
newer. Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod touch (third
generation or later) in the following mobile applications:
● Mail
● Photos
● Safari
● iBooks
● Select third-party applications
To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For more
information about using AirPrint and about which HP printers are compatible with AirPrint, go to
www.hp.com/go/MobilePrinting.
NOTE: Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3 and earlier
do not support USB connections.
Android embedded printing
HP's built-in print solution for Android and Kindle enables mobile devices to automatically nd and print to HP
printers that are either on a network or within wireless range for Wi-Fi Direct printing.
The print solution is built into the many versions of the operating system.
NOTE: If printing is not available on your device, go to the Google Play > Android apps and install the HP Print
Service Plugin.
For more information on how to use Android embedded printing and which Android devices are supported, go to
www.hp.com/go/LaserJetMobilePrinting.
50 Chapter 4 Print ENWW
Use walk-up USB printing (touchscreen models only)
Introduction
This printer features walk-up USB printing, for quickly printing les without sending them from a computer. The
printer accepts standard USB ash drives in the USB port. It supports the following types of les:
● .pdf
● .jpg
● .prn and .PRN
● .cht and .CHT
● .pxl
● .pcl and .PCL
● .ps and .PS
Step one: Access USB les on the printer
1. Insert the USB ash drive into the walk-up USB port on the printer.
2. The USB Flash Drive menu opens with the following options:
● Print Documents
● View and Print Photos
● Scan to USB Drive
Step two: Print USB documents
Option one: Print documents
1. To print a document, select Print Documents.
2. Select the name of the document to print. If the document is stored in a folder, select the folder rst, and
then select the document to print.
3. When the summary screen opens, the following settings can be adjusted:
● Number of Copies
● Paper Size
● Paper Type
● Fit to Page
● Collation
● Output Color (color printers only)
4. Select Print to print the document.
5. Retrieve the printed job from the output bin, and remove the USB ash drive.
ENWW Use walk-up USB printing (touchscreen models only) 51
Option two: Print photos
1. To print photos, select View and Print Photos.
2. Select the preview image of each photo to be printed, and then select Done.
3. When the summary screen opens, the following settings can be adjusted:
● Image Size
● Paper Size
●
Paper Type
● Number of Copies
● Output Color (color printers only)
● Lighter/Darker
4. Select Print to print the photos.
5. Retrieve the printed job from the output bin, and remove the USB ash drive.
52 Chapter 4 Print ENWW
5 Manage the printer
●
Use HP Web Services applications (touchscreen models only)
●
Change the printer connection type (Windows)
●
Advanced conguration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)
●
Congure IP network settings
●
Printer security features
●
Energy-conservation settings
●
HP Web Jetadmin
●
Update the rmware
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM255.
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 53
Use HP Web Services applications (touchscreen models only)
HP Web Services applications provide useful content that can be automatically downloaded from the Internet to
the printer. Choose from a variety of applications including news, calendars, forms, and cloud-based document
storage.
To activate these applications and schedule the downloads, go to the HP Connected website at
www.hpconnected.com
NOTE: To use this feature, the printer must be connected to a wired or wireless network and have internet
access. HP Web Services must be enabled on the printer.
Enable Web Services
This process enables both HP Web Services and the Apps button
2
.
1. From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the Setup
icon to open the menu.
2. Touch HP Web Services.
3. Touch Enable Web Services.
4. To print the HP Web Services Terms of Use, touch Print.
5. Touch OK to complete the procedure.
After you download an application from the HP Connected website, it is available in the Apps menu on the
printer control panel.
54 Chapter 5 Manage the printer ENWW
Change the printer connection type (Windows)
If you are already using the printer and you wish to change the way it is connected, use Device Setup & Software
to change the connection. For example, connect the new printer to the computer using a USB or network
connection, or change the connection from a USB to a wireless connection.
To open Device Setup & Software, complete the following procedure:
1. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer
name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
2. In the HP Printer Assistant, select Tools from the navigation bar, and then select Device Setup & Software.
ENWW Change the printer connection type (Windows) 55
Advanced conguration with HP Embedded Web Server (EWS) and
HP Device Toolbox (Windows)
Use the HP Embedded Web Server to manage printing functions from your computer instead of the printer
control panel.
● View printer status information
● Determine the remaining life for all supplies and order new ones
●
View and change tray congurations
● View and change the printer control-panel menu conguration
● View and print internal pages
● Receive notication of printer and supplies events
● View and change network conguration
The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded
Web Server does not support IPX-based printer connections. You do not have to have Internet access to open
and use the HP Embedded Web Server.
When the printer is connected to the network, the HP Embedded Web Server is automatically available.
NOTE: HP Device Toolbox is software used to connect to the HP Embedded Web Server when the printer is
connected to a computer via USB. It is available only if a full installation was performed when the printer was
installed on a computer. Depending on how the printer is connected, some features might not be available.
NOTE: The HP Embedded Web Server is not accessible beyond the network rewall.
Method one: Open the HP Embedded Web Server (EWS) from the software
1. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer
name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
2. In the HP Printer Assistant, select Print, and then select HP Device Toolbox.
Method two: Open the HP Embedded Web Server (EWS) from a web browser
NOTE: The steps vary according to the type of control panel.
56 Chapter 5 Manage the printer ENWW
1 2
Table 5-1 Control panel legend
Number Description
1 2-line control panel
2 Touchscreen control panel
1. 2-line control panels: On the printer control panel, press the OK button. Open the Network Setup menu,
select Show IP Address, and then select Yes. Return to the Home screen to view the IP address.
Touchscreen control panels: From the Home screen on the printer control panel, touch the Connection
Information button , and then touch the Network Connected button or the Network Wi-Fi
ON button to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
ENWW Advanced conguration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) 57
Table 5-2 EWS tabs
Tab or section Description
Home tab
Provides printer, status, and
conguration information.
● Device Status: Shows the printer status and shows the approximate percent life remaining
of HP supplies.
● Supplies Status: Shows the approximate percent life remaining of HP supplies. Actual supply
life remaining can vary. Consider having a replacement supply available to install when print
quality is no longer acceptable. The supply does not need to be replaced unless the print
quality is no longer acceptable.
● Device Conguration: Shows the information found on the printer conguration page.
● Network Summary: Shows the information found on the printer network conguration
page.
● Reports: Print the conguration and supplies status pages that the printer generates.
● Color Usage Log: Shows a summary of color jobs that the printer has produced.
(Color models only)
● Event Log: Shows a list of all printer events and errors.
● Open Source Licenses: Shows a summary of the licenses for open source software
programs that can be used with the printer.
System tab
Provides the ability to congure the
printer from your computer.
● Device Information: Provides basic printer and company information.
● Paper Setup: Change the default paper-handling settings for the printer.
● Print Quality: Change the default print-quality settings for the printer.
● Energy Settings: Change the default times for entering Sleep/Auto O mode or automatic
shut down.
● Print Density: Change the print density of contrasts, highlights, midtones, and shadows.
● Paper Types: Congure print modes that correspond to the paper types that the printer
accepts.
● System Setup: Change the system defaults for the printer.
● Supply Settings: Change the settings for Cartridge is low alerts and other supplies
information.
● Service: Perform the cleaning procedure on the printer.
● Save and Restore: Save the current settings for the printer to a le on the computer. Use
this le to load the same settings onto another printer or to restore these settings to this
printer at a later time.
● Administration: Set or change the printer password. Enable or disable printer features.
NOTE: The System tab can be password-protected. If this printer is on a network, always
consult with the administrator before changing settings on this tab.
Print tab
Provides the ability to change default
print settings from your computer.
● Printing: Change the default printer print settings, such as number of copies and paper
orientation. These are the same options that are available on the control panel.
● PCL5: View and change the PCL5 settings.
● PostScript: Turn o or on the Print PS Errors feature.
58 Chapter 5 Manage the printer ENWW
Table 5-2 EWS tabs (continued)
Tab or section Description
Networking tab
(Network-connected printers only)
Provides the ability to change network
settings from your computer.
Network administrators can use this tab to control network-related settings for the printer when
it is connected to an IP-based network. It also allows the network administrator to set up Wireless
Direct functionality. This tab does not appear if the printer is directly connected to a computer.
HP Web Services tab Use this tab to set up and use various web tools with the printer.
ENWW Advanced conguration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) 59
Congure IP network settings
●
Introduction
●
Printer sharing disclaimer
●
View or change network settings
●
Rename the printer on a network
●
Manually congure IPv4 TCP/IP parameters from the control panel
Introduction
Use the following sections to congure the printer network settings.
Printer sharing disclaimer
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and
not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
View or change network settings
Use the HP Embedded Web Server to view or change IP conguration settings.
NOTE: The steps vary according to the type of control panel.
1 2
Table 5-3 Control panel legend
Number Description
1 2-line control panel
2 Touchscreen control panel
1. Open the HP Embedded Web Server (EWS):
60 Chapter 5 Manage the printer ENWW
a. 2-line control panels: On the printer control panel, press the OK button. Open the Network Setup
menu, select Show IP Address, and then select Yes. Return to the Home screen to view the IP address.
Touchscreen control panels: From the Home screen on the printer control panel, touch the Connection
Information button , and then touch the Network Connected button or the Network
Wi-Fi ON button to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Click the Networking tab to obtain network information. Change settings as needed.
Rename the printer on a network
To rename the printer on a network so that it can be uniquely identied, use the HP Embedded Web Server.
NOTE: The steps vary according to the type of control panel.
1 2
Table 5-4 Control panel legend
Number Description
1 2-line control panel
2 Touchscreen control panel
1. Open the HP Embedded Web Server (EWS):
a. 2-line control panels: On the printer control panel, press the OK button. Open the Network Setup
menu, select Show IP Address, and then select Yes. Return to the Home screen to view the IP address.
Touchscreen control panels: From the Home screen on the printer control panel, touch the Connection
Information button , and then touch the Network Connected button or the Network
Wi-Fi ON button to display the IP address or host name.
ENWW Congure IP network settings 61
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Open the System tab.
3. On the Device Information page, the default printer name is in the Device Description eld. You can change
this name to uniquely identify this printer.
NOTE: Completing the other elds on this page is optional.
4. Click the Apply button to save the changes.
Manually congure IPv4 TCP/IP parameters from the control panel
Use the control-panel menus to manually set an IPv4 address, subnet mask, and default gateway.
NOTE: The steps vary according to the type of control panel.
1 2
Table 5-5 Control panel legend
Number Description
1 2-line control panel
2 Touchscreen control panel
2-line control panels
1. On the printer control panel, press the OK button.
2. Open the following menus:
62 Chapter 5 Manage the printer ENWW
a. Network Setup
b. IPv4 Cong Method
c. Manual
3. Use the arrow keys and the OK button to enter the IP address, subnet mask, and default gateway, and then
touch the OK button to save the changes.
Touchscreen control panels
1. From the Home screen on the printer control panel, touch the Setup button .
2. Scroll to and touch the Network Setup menu.
3. Touch the IPv4 Cong Method menu, and then touch the Manual button.
4. Use the keypad on the touchscreen to enter the IP address, and touch the OK button. Touch the Yes button
to conrm.
5. Use the keypad on the touchscreen to enter the subnet mask, and touch the OK button. Touch the Yes
button to conrm.
6. Use the keypad on the touchscreen to enter the default gateway, and touch the OK button. Touch the Yes
button to conrm.
ENWW Congure IP network settings 63
Printer security features
Introduction
The printer includes several security features to restrict who has access to conguration settings, to secure data,
and to prevent access to valuable hardware components.
●
Assign or change the system password using the HP Embedded Web Server
Assign or change the system password using the HP Embedded Web Server
Assign an administrator password for access to the printer and the HP Embedded Web Server so that
unauthorized users cannot change the printer settings.
NOTE: The steps vary according to the type of control panel.
1 2
Table 5-6 Control panel legend
Number Description
1 2-line control panel
2 Touchscreen control panel
1. Open the HP Embedded Web Server (EWS):
a. 2-line control panels: On the printer control panel, press the OK button. Open the Network Setup
menu, select Show IP Address, and then select Yes. Return to the Home screen to view the IP address.
Touchscreen control panels: From the Home screen on the printer control panel, touch the Connection
Information button , and then touch the Network Connected button or the Network
Wi-Fi ON button to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. On the System tab, click the Administration link in the left navigation pane.
64 Chapter 5 Manage the printer ENWW
3. In the area labeled Product Security, enter the password in the Password eld.
4. Re-enter the password in the Conrm Password eld.
5. Click the Apply button.
NOTE: Make note of the password and store it in a safe place.
ENWW Printer security features 65
Energy-conservation settings
●
Introduction
●
Print with EconoMode
●
Set the Sleep/Auto O After Inactivity setting
●
Set the Shut Down After Inactivity delay and congure the printer to use 1 watt or less of power
●
Set the Delay Shut Down setting
Introduction
The printer includes several economy features to conserve energy and supplies.
Print with EconoMode
This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner.
However, using EconoMode can also reduce print quality.
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might
outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable,
consider replacing the toner cartridge.
NOTE: If this option is not available in your print driver, you can set it using the HP Embedded Web Server.
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. Click the EconoMode check box.
Set the Sleep/Auto O After Inactivity setting
Use the control panel menus to set the amount of idle time before the printer enters sleep mode.
Complete the following procedure to change the Sleep/Auto O After setting:
NOTE: The steps vary according to the type of control panel.
1 2
66 Chapter 5 Manage the printer ENWW
Table 5-7 Control panel legend
Number Description
1 2-line control panel
2 Touchscreen control panel
1. 2-line control panels: On the printer control panel, press the OK button.
Touchscreen control panels: From the Home screen on the printer control panel, swipe until the Setup
menu displays. Touch the Setup icon to open the menu.
2. Open the following menus:
a. System Setup
b. Energy Settings
c. Sleep/Auto O After
3. 2-line control panels: Use the arrow keys to select the time for the Sleep/Auto O delay, and then press the
OK button.
Touchscreen control panels: Select the time for the Sleep/Auto O After delay.
Set the Shut Down After Inactivity delay and congure the printer to use 1 watt or less of
power
Use the control panel menus to set the amount of time before the printer shuts down.
NOTE: After the printer shuts down, the power consumption is 1 watt or less.
Complete the following procedure to change the Shut Down After Delay setting:
NOTE: The steps vary according to the type of control panel.
1 2
Table 5-8 Control panel legend
Number Description
1 2-line control panel
2 Touchscreen control panel
ENWW Energy-conservation settings 67
1. 2-line control panels: On the printer control panel, press the OK button.
Touchscreen control panels: From the Home screen on the printer control panel, swipe until the Setup
menu displays. Touch the Setup icon to open the menu.
2. Open the following menus:
a. System Setup
b. Energy Settings
c. Shut Down After
3. Select the time for the Shut Down After delay.
NOTE: The default value is 4 hours.
Set the Delay Shut Down setting
Use the control panel menus to select whether or not the printer delays shutting down after the power button is
pressed.
Complete the following procedure to change the Delay Shut Down setting:
NOTE: The steps vary according to the type of control panel.
1 2
Table 5-9 Control panel legend
Number Description
1 2-line control panel
2 Touchscreen control panel
1. 2-line control panels: On the printer control panel, press the OK button.
Touchscreen control panels: From the Home screen on the printer control panel, swipe until the Setup
menu displays. Touch the Setup icon to open the menu.
2. Open the following menus:
68 Chapter 5 Manage the printer ENWW
a. System Setup
b. Energy Settings
c. Delay Shut Down
3. Select one of the delay options:
● No Delay: The printer shuts down after a period of inactivity determined by the Shut Down After
setting.
● When Ports Are Active: When this option is selected the printer will not shut down unless all ports are
inactive. An active network link or fax connection will prevent the printer from shutting down.
ENWW Energy-conservation settings 69
HP Web Jetadmin
HP Web Jetadmin is an award-winning, industry-leading tool for eiciently managing a wide variety of networked
HP products, including printers, multifunction printers, and digital senders. This single solution allows you to
remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment —
ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
HP Web Jetadmin upgrades are periodically made available to provide support for specic product features. Go to
www.hp.com/go/webjetadmin for more information.
70 Chapter 5 Manage the printer ENWW
Update the rmware
HP oers periodic product updates, new Web Services apps, and new features to existing Web Services apps.
Follow these steps to update the product rmware for a single product. When you update the rmware, Web
Service apps will update automatically.
There are two supported methods to perform a rmware update on this product. Use only one of the following
methods to update the product rmware.
Method one: Update the rmware using the control panel
Use these steps to load the rmware from the control panel (for network-connected products only), and/or set
the product to automatically load future rmware updates. For USB-connected products, skip to method two.
1. Make sure the product is connected to a wired (Ethernet) or wireless network with an active Internet
connection.
NOTE: The product must be connected to the internet to update the rmware via a network connection.
2. From the Home screen on the product control panel, open the Setup menu.
● For touchscreen control panels, touch the Setup button .
● For standard control panels, press the left or right arrow button.
3. Scroll to and open the Service menu, and then open the LaserJet Update menu.
NOTE: If the LaserJet Update option is not listed, use method two.
4. Check for updates.
● For touchscreen control panels, touch Check for Updates Now.
● For standard control panels, select Check for Update.
NOTE: The product automatically checks for an update, and if a newer version is detected, the update
process automatically starts.
5. Set the product to automatically update the rmware when updates become available.
From the Home screen on the product control panel, open the Setup menu.
● For touchscreen control panels, touch the Setup button .
● For standard control panels, press the left or right arrow button.
Scroll to and open the Service menu, open the LaserJet Update menu, and then select the Manage Updates
menu.
Set the product to automatically update the rmware.
● For touchscreen control panels, set the Allow Updates option to YES, and then set the Check
automatically option to ON.
● For standard control panels, set the Allow Updates option to YES, and then set the Automatic Check
option to ON.
ENWW Update the rmware 71
Method two: Update the rmware using the Firmware Update Utility
Use these steps to manually download and install the Firmware Update Utility from HP.com.
NOTE: This method is the only rmware update option available for products connected to the computer via a
USB cable. It also works for products connected to a network.
1. Go to www.hp.com/go/support, click the Drivers & Software link, type the product name in the search eld,
press the ENTER button, and then select the product from the list of search results.
2. Select the operating system.
3. Under the Firmware section, locate the Firmware Update Utility.
4. Click Download, click Run, and then click Run again.
5. When the utility launches, select the product from the drop-down list, and then click Send Firmware.
NOTE: To print a conguration page to verify the installed rmware version before or after the update
process, click Print Cong.
6. Follow the on-screen instructions to complete the installation, and then click the Exit button to close the
utility.
72 Chapter 5 Manage the printer ENWW
6 Solve problems
●
Customer support
●
Control panel help system (touchscreen models only)
●
Restore the factory-set defaults
●
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel
●
Printer does not pick up paper or misfeeds
●
Clear paper jams
●
Improve print quality
●
Resolving print quality problems
●
Solve wired network problems
●
Solve wireless network problems
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM255.
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 73
Customer support
Table 6-1 Customer support options
Support option Location
Get telephone support for your country/region
Have the printer name, serial number, date of purchase, and
problem description ready
Country/region phone numbers are on the yer that was in the box
with the printer or at support.hp.com.
Get 24-hour Internet support, and download software utilities and
drivers
www.hp.com/support/ljM255
Order additional HP service or maintenance agreements www.hp.com/go/carepack
Register the printer www.register.hp.com
74 Chapter 6 Solve problems ENWW
Control panel help system (touchscreen models only)
The printer has a built-in Help system that explains how to use each screen. To open the Help system, touch the
Help button in the lower-left corner of the screen.
For some screens, the Help opens to a global menu where you can search for specic topics. You can browse
through the menu structure by touching the buttons in the menu.
Some Help screens include animations that guide you through procedures, such as clearing jams.
For screens that contain settings for individual jobs, the Help opens to a topic that explains the options for that
screen.
If the printer alerts you of an error or warning, touch the Help button to open a message that describes the
problem. The message also contains instructions to help solve the problem.
ENWW Control panel help system (touchscreen models only) 75
Restore the factory-set defaults
Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. It will
not reset the page count, or tray size. To restore the printer to the factory-default settings, follow these steps.
CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also
deletes any pages that are stored in the memory.
NOTE: The steps vary according to the type of control panel.
1 2
Table 6-2 Control panel legend
Number Description
1 2-line control panel
2 Touchscreen control panel
1. 2-line control panels: On the printer control panel, press the OK button.
Touchscreen control panels: From the Home screen on the printer control panel, swipe until the Setup
menu displays. Touch the Setup icon to open the menu.
2. Open the following menus:
a. Service
b. Restore Defaults
3. Touch or press the OK button.
The printer automatically restarts.
76 Chapter 6 Solve problems ENWW
A “Cartridge is low” or “Cartridge is very low” message displays on
the printer control panel
Cartridge is low: The printer indicates when a cartridge level is low. Actual cartridge life remaining may vary.
Consider having a replacement available to install when print quality is no longer acceptable. The cartridge does
not need to be replaced now.
Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality.
To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth
end to end. Reinsert the toner cartridge into the printer and close the cover.
Cartridge is very low: The printer indicates when the cartridge level is very low. Actual cartridge life remaining
may vary. To extend the life of the toner, gently rock the cartridges back and forth end to end. Consider having a
replacement available to install when print quality is no longer acceptable. The cartridge does not need to be
replaced now unless the print quality is no longer acceptable.
HP’s Premium Protection Warranty expires when a message indicating that HP’s Premium Protection Warranty
on this supply has ended appears on the Supplies Status Page or the EWS.
Change the “Very Low” settings
You can change the way the printer reacts when supplies reach the Very Low state. You do not have to re-
establish these settings when you install a new cartridge.
NOTE: The steps vary according to the type of control panel.
1 2
ENWW A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel 77
Table 6-3 Control panel legend
Number Description
1 2-line control panel
2 Touchscreen control panel
1. 2-line control panels: On the printer control panel, press the OK button.
Touchscreen control panels: From the Home screen on the printer control panel, swipe until the Setup
menu displays. Touch the Setup icon to open the menu.
2. Open the following menus:
a. System Setup
b. Supply Settings
c. Black Cartridge or Color Cartridges
d. Very Low Setting
3. Select one of the following options:
● Select the Continue option to set the printer to alert you that the cartridge is very low, but to continue
printing.
● Select the Stop option to set the printer to stop printing until you replace the cartridge.
● Select the Prompt option to set the printer to stop printing and prompt you to replace the cartridge.
You can acknowledge the prompt and continue printing. A customer congurable option on this
printer is "Prompt to Remind Me in 100 pages, 200 pages, 300 pages, 400 pages, or never." This
option is provided as a customer convenience and is not an indication these pages will have
acceptable print quality.
For printers with fax capability
When the printer is set to the Stop or Prompt option, there is some risk that faxes will not print when the printer
resumes printing. This can occur if the printer has received more faxes than the memory can hold while the
printer is waiting.
The printer can print faxes without interruption when it passes the Very Low threshold if you select the Continue
option for the cartridge, but print quality might degrade.
Order supplies
Table
6-4 Ordering options
Ordering option Ordering information
Order supplies and paper www.hp.com/go/suresupply
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported web browser on your computer, enter the
printer IP address or host name in the address/URL eld. The EWS
contains a link to the HP SureSupply website, which provides
options for purchasing Original HP supplies.
78 Chapter 6 Solve problems ENWW
Printer does not pick up paper or misfeeds
Introduction
The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking
up multiple sheets of paper at one time. Either of these situations can result in paper jams.
●
The product does not pick up paper
●
The product picks up multiple sheets of paper
The product does not pick up paper
If the product does not pick up paper from the tray, try these solutions.
1. Open the product and remove any jammed sheets of paper.
2. Load the tray with the correct size of paper for your job.
3. Make sure the paper size and type are set correctly on the product control panel.
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray.
5. Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed
the paper manually. Load paper, and continue.
6. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with
warm water.
The product picks up multiple sheets of paper
If the product picks up multiple sheets of paper from the tray, try these solutions.
1. Remove the stack of paper from the tray and ex it, rotate it 180 degrees, and ip it over. Do not fan the
paper. Return the stack of paper to the tray.
2. Use only paper that meets HP specications for this product.
3. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a dierent package.
4. Make sure the tray is not overlled. If it is, remove the entire stack of paper from the tray, straighten the
stack, and then return some of the paper to the tray.
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray.
6. Make sure the printing environment is within recommended specications.
ENWW Printer does not pick up paper or misfeeds 79
Clear paper jams
Introduction
The following information includes instructions for clearing paper jams from the printer.
●
Paper jam locations
●
Experiencing frequent or recurring paper jams?
●
Clear paper jams in the single-sheet slot (Tray 1)
●
Clear paper jams in Tray 2
●
Clear paper jams in the rear door and the fuser area
●
Clear paper jams in the duplexer (duplex models only)
●
Clear paper jams in the output bin
Paper jam locations
5
1
2
3
4
Table 6-5 Jam locations legend
Number Description
1 Output bin
2 Single-sheet priority feed slot (Tray 1)
3 Tray 2
4 Rear door and fuser area
5 Duplexer (duplex models only)
80 Chapter 6 Solve problems ENWW
Experiencing frequent or recurring paper jams?
Follow these steps to solve problems with frequent paper jams. If the rst step does not resolve the problem
continue with the next step until you have resolved the problem.
NOTE: The steps vary according to the type of control panel.
1 2
Table 6-6 Control panel legend
Number Description
1 2-line control panel
2 Touchscreen control panel
1. If paper has jammed in the printer, clear the jam and then print a conguration page to test the printer.
2. Check that the tray is congured for the correct paper size and type on the printer control panel. Adjust
paper settings if necessary.
a. 2-line control panels: On the printer control panel, press the OK button.
Touchscreen control panels: From the Home screen on the printer control panel, swipe until the Setup
menu displays. Touch the Setup icon to open the menu.
b. Open the following menus:
i. System Setup
ii. Paper setup
c. Select the tray from the list.
d. Select Default Paper Type and then select the type of paper that is in the tray.
e. Select Default Paper Size and then select the size of paper that is in the tray.
3. Turn the printer o, wait 30 seconds, and then turn it on again.
4. Print a cleaning page to remove excess toner from inside the printer.
ENWW Clear paper jams 81
a. 2-line control panels: On the printer control panel, press the OK button.
Touchscreen control panels: From the Home screen on the printer control panel, swipe until the Setup
menu displays. Touch the Setup icon to open the menu.
b. Open the Service menu.
c. Select the Cleaning Page option.
d. Load plain letter or A4 paper when you are prompted.
Wait until the process is complete. Discard the page that prints.
5. Print a conguration page to test the printer.
a. 2-line control panels: On the printer control panel, press the OK button.
Touchscreen control panels: From the Home screen on the printer control panel, swipe until the Setup
menu displays. Touch the Setup icon to open the menu.
b. Open the Reports menu.
c. Select Conguration Report.
If none of these steps resolves the problem, the printer might need service. Contact HP customer support.
82 Chapter 6 Solve problems ENWW
Clear paper jams in the single-sheet slot (Tray 1)
Use the following procedure to clear jams in Tray 1. When a jam occurs, the control panel might display a
message and an animation that assists in clearing the jam.
1. Pull Tray 2 completely out of the printer.
2. Push down on the single-sheet priority feed slot,
and then pull out the feed slot tray.
3. Gently pull any jammed paper straight out of the
single-sheet priority feed slot.
ENWW Clear paper jams 83
4. Push the single-sheet priority feed slot tray into
the printer.
5. Reinsert and close Tray 2.
84 Chapter 6 Solve problems ENWW
Clear paper jams in Tray 2
Use the following procedure to check for paper in all possible jam locations related to Tray 2. When a jam occurs,
the control panel might display a message and an animation that assists in clearing the jam.
1. Pull the tray completely out of the printer.
2. Remove any jammed or damaged sheets of paper.
3. If no jammed paper is visible, or if jammed paper is
deep enough in the Tray 2 feed area that it is
diicult to remove, press down on the single-sheet
priority feed slot, and then remove the feed slot
tray.
ENWW Clear paper jams 85
4. Remove any jammed or damaged sheets of paper.
5. Push the single-sheet priority feed slot tray into
the printer.
6. Reinsert and close Tray 2.
86 Chapter 6 Solve problems ENWW
Clear paper jams in the rear door and the fuser area
Use the following procedure to clear jams in the rear door and fuser area. When a jam occurs, the control panel
might display a message and an animation that assists in clearing the jam
CAUTION: CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.
1. Open the rear door.
ENWW Clear paper jams 87
2. Gently pull out any jammed paper from the rollers
in the rear door area.
CAUTION: CAUTION: The fuser can be hot while
the printer is in use. Wait for the fuser to cool
before handling it.
3. Close the rear door.
88 Chapter 6 Solve problems ENWW
Clear paper jams in the duplexer (duplex models only)
Use the following procedure to clear jams in the duplexer. When a jam occurs, the control panel might display a
message and an animation that assists in clearing the jam.
CAUTION: CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.
1. At the rear of the printer, open the duplexer.
ENWW Clear paper jams 89
2. Remove any jammed or damaged sheets of paper.
CAUTION: CAUTION: The fuser can be hot while
the printer is in use. Wait for the fuser to cool
before handling it.
3. Close the duplexer.
90 Chapter 6 Solve problems ENWW
Clear paper jams in the output bin
Use the following procedure to check for paper in all possible jam locations related to the output bin. When a jam
occurs, the control panel might display a message and an animation that assists in clearing the jam
CAUTION: CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.
1. Open the rear door.
2. If paper is visible in the output bin, grasp the
leading edge and remove it. Use both hands to
remove jammed paper to avoid tearing the paper.
ENWW Clear paper jams 91
3. Gently remove any jammed paper from the rollers
in the rear door area.
CAUTION: CAUTION: The fuser can be hot while
the printer is in use. Wait for the fuser to cool
before handling it.
4. Close the rear door.
92 Chapter 6 Solve problems ENWW
Improve print quality
●
Introduction
●
Update the printer rmware
●
Print from a dierent software program
●
Check the paper-type setting for the print job
●
Check toner-cartridge status
●
Print a cleaning page
●
Visually inspect the toner cartridge or cartridges
●
Check paper and the printing environment
●
Try a dierent print driver
●
Check the EconoMode settings
●
Adjust Print Density
●
Calibrate the printer to align the colors
●
Adjust color settings (Windows)
●
Print and interpret the print quality page
Introduction
The following information provides troubleshooting steps to resolve print-quality problems, including the
following problems:
● Smears
● Fuzzy print
● Dark print
● Light print
● Streaks
● Missing toner
● Scattered dots of toner
● Loose toner
● Skewed images
To resolve these or other print-quality problems, try the following solutions in the order presented.
For information about resolving specic image defects, see the Resolving print quality problems section of this
User Guide.
ENWW Improve print quality 93
Update the printer rmware
Try upgrading the printer rmware. For more information, see the Update the rmware section of this User
Guide.
Print from a dierent software program
Try printing from a dierent software program. If the page prints correctly, the problem is with the software
program from which you were printing.
Check the paper-type setting for the print job
Check the paper type setting when printing from a software program and the printed pages have smears, fuzzy
or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner.
Check the paper type setting on the printer
1. Open the tray.
2. Verify that the tray is loaded with the correct type of paper.
3. Close the tray.
4. Follow the control panel instructions to conrm or modify the paper type settings for the tray.
Check the paper type setting (Windows)
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. From the Paper Type drop-down list, click the More... option.
5. Expand the list of Type is: options.
6. Expand the category of paper types that best describes your paper.
7. Select the option for the type of paper you are using, and click the OK button.
8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button
to print the job.
Check the paper type setting (macOS)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the printer.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Finishing menu.
4. Select a type from the Media Type drop-down list.
5. Click the Print button.
94 Chapter 6 Solve problems ENWW
Check toner-cartridge status
Follow these steps to check the estimated life remaining in the toner cartridges and if applicable, the status of
other replaceable maintenance parts.
Step one: Print the supplies status page
NOTE: The steps vary according to the type of control panel.
1 2
Table 6-7 Control panel legend
Number Description
1 2-line control panel
2 Touchscreen control panel
1. 2-line control panels: On the printer control panel, press the OK button.
Touchscreen control panels: From the Home screen on the printer control panel, swipe until the Setup
menu displays. Touch the Setup icon to open the menu.
2. Open the following menus:
a. Reports
b. Supplies Status
3. 2-line control panels: Scroll to Print Supplies status page, and then press the OK button.
Step two: Check supplies status
1. Look at the supplies status report to check the percent of life remaining for the toner cartridges and if
applicable, the status of other replaceable maintenance parts.
Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The
supplies status page indicates when a supply level is very low.
HP’s Premium Protection Warranty expires when a message indicating that HP’s Premium Protection
Warranty on this supply has ended appears on the Supplies Status Page or the EWS.
The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable.
Consider having a replacement available to install when print quality is no longer acceptable.
ENWW Improve print quality 95
If you determine that you need to replace a toner cartridge or other replaceable maintenance parts, the
supplies status page lists the genuine HP part numbers.
2. Check to see if you are using a genuine HP cartridge.
A genuine HP toner cartridge has “HP” on it, or has the HP logo on it. For more information on identifying
HP cartridges go to www.hp.com/go/learnaboutsupplies.
Print a cleaning page
During the printing process paper, toner, and dust particles can accumulate inside the printer and can cause print-
quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks.
Use the following procedure to print a cleaning page.
NOTE: The steps vary according to the type of control panel.
1 2
Table 6-8 Control panel legend
Number Description
1 2-line control panel
2 Touchscreen control panel
1. 2-line control panels: On the printer control panel, press the OK button.
Touchscreen control panels: From the Home screen on the printer control panel, swipe until the Setup
menu displays. Touch the Setup icon to open the menu.
2. Open the following menus:
a. Service
b. Cleaning Page
3. Load plain letter or A4 paper when you are prompted, and then select the OK button.
A Cleaning message displays on the printer control panel. Wait until the process is complete. Discard the
page that prints.
96 Chapter 6 Solve problems ENWW
Visually inspect the toner cartridge or cartridges
Follow these steps to inspect each toner cartridge.
1. Remove the toner cartridges from the printer, and verify that the sealing tape has been removed.
2. Check the memory chip for damage.
3. Examine the surface of the green imaging drum.
CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality
problems.
4. If you see any scratches, ngerprints, or other damage on the imaging drum, replace the toner cartridge.
5. Reinstall the toner cartridge, and print a few pages to see if the problem has resolved.
Check paper and the printing environment
Step one: Use paper that meets HP specications
Some print-quality problems arise from using paper that does not meet HP specications.
● Always use a paper type and weight that this printer supports.
● Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids,
staples, and curled or bent edges.
● Use paper that has not been previously printed on.
● Use paper that does not contain metallic material, such as glitter.
● Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet
printers.
● Use paper that is not too rough. Using smoother paper generally results in better print quality.
Step two: Check the environment
The environment can directly aect print quality and is a common cause for print-quality or paper-feeding
issues. Try the following solutions:
● Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents.
● Make sure the printer is not exposed to temperatures or humidity outside of printer specications.
● Do not place the printer in a conned space, such as a cabinet.
● Place the printer on a sturdy, level surface.
● Remove anything that is blocking the vents on the printer. The printer requires good air ow on all sides,
including the top.
● Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue
inside the printer.
ENWW Improve print quality 97
Step three: Set the individual tray alignment
Follow these steps when text or images are not centered or aligned correctly on the printed page when printing
from specic trays.
NOTE: The steps vary according to the type of control panel.
1 2
Table 6-9 Control panel legend
Number Description
1 2-line control panel
2 Touchscreen control panel
1. 2-line control panels: On the printer control panel, press the OK button.
Touchscreen control panels: From the Home screen on the printer control panel, swipe until the Setup
menu displays. Touch the Setup icon to open the menu.
2. Open the following menus:
a. System Setup
b. Print Quality
c. Adjust Alignment
d. Print Test Page
3. Select the tray to adjust, and then follow the instructions on the printed pages.
4. Print the test page again to verify the results. Make further adjustments if necessary.
5. Select OK to save the new settings.
98 Chapter 6 Solve problems ENWW
Try a dierent print driver
Try a dierent print driver when printing from a software program and the printed pages have unexpected lines
in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.
Download any of the following drivers from the HP Web site: www.hp.com/support/ljM255.
Table 6-10 Print drivers
Driver Description
HP PCL.6 driver
If available, this printer-specic print driver supports older operating systems like Windows
®
XP and Windows Vista
®
. For a list of supported operating systems, go to www.hp.com/go/
support.
HP PCL 6 driver This printer-specic print driver supports Windows 7 and newer operating systems that
support version 3 drivers. For a list of supported operating systems, go to www.hp.com/go/
support.
HP PCL-6 driver This product-specic print driver supports Windows 8 and newer operating systems that
support version 4 drivers. For a list of supported operating systems, go to www.hp.com/go/
support.
HP UPD PS driver
● Recommended for printing with Adobe
®
software programs or with other highly
graphics-intensive software programs
● Provides support for printing from postscript emulation needs, or for postscript ash
font support
HP UPD PCL 6 ● Recommended for printing in all Windows environments
● Provides the overall best speed, print quality, and printer feature support for most
users
● Developed to align with Windows Graphic Device Interface (GDI) for best speed in
Windows environments
● Might not be fully compatible with third-party and custom software programs that are
based on PCL 5
ENWW Improve print quality 99
Check the EconoMode settings
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might
outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable,
consider replacing the toner cartridge.
NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that driver, you can
enable the feature by using the HP Embedded Web Server.
Follow these steps if the entire page is too dark or too light.
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab, and locate the Print Quality area.
4. If the entire page is too dark, use these settings:
● Select the 600 dpi option, if available.
● Select the EconoMode check box to enable it.
If the entire page is too light, use these settings:
● Select the FastRes 1200 option, if available.
● Clear the EconoMode check box to disable it.
5. Click the OK button to close the Document Properties dialog box. In the Print dialog, click the OK button to
print the job.
Adjust Print Density
Complete the following steps to adjust the print density.
NOTE: The steps vary according to the type of control panel.
1 2
Table 6-11 Control panel legend
Number Description
1 2-line control panel
2 Touchscreen control panel
100 Chapter 6 Solve problems ENWW
1. Open the HP Embedded Web Server (EWS):
a. 2-line control panels: On the printer control panel, press the OK button. Open the Network Setup
menu, select Show IP Address, and then select Yes. Return to the Home screen to view the IP address.
Touchscreen control panels: From the Home screen on the printer control panel, swipe until the Setup
menu displays. touch the Connection Information button , and then touch the Network
Connected button or the Network Wi-Fi ON button to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Click the System tab, and then select the Print Density page.
3. Select the correct density settings.
4. Click Apply to save the changes.
Calibrate the printer to align the colors
Calibration is a printer function that optimizes print quality.
Follow these steps to resolve print-quality problems such as misaligned color, colored shadows, blurry graphics,
or other print-quality issues.
NOTE: The steps vary according to the type of control panel.
1 2
Table 6-12 Control panel legend
Number Description
1 2-line control panel
2 Touchscreen control panel
ENWW Improve print quality 101
1. 2-line control panels: On the printer control panel, press the OK button.
Touchscreen control panels: From the Home screen on the printer control panel, swipe until the Setup
menu displays. Touch the Setup icon to open the menu.
2. Select the following menus:
a. System Setup
b. Print Quality
c. Color Calibration
d. Calibrate Now
3. 2-line control panels only: Select OK to start the calibration process.
4. A Calibrating message will display on the printer control panel. The calibration process takes a few minutes
to complete. Do not turn the printer o until the calibration process has nished. Wait while the printer
calibrates, and then try printing again.
Adjust color settings (Windows)
When printing from a software program, follow these steps if colors on the printed page do not match colors on
the computer screen, or if the colors on the printed page are not satisfactory.
Change the color options
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Color tab.
4. Click the Print in Grayscale option to print a color document in black and shades of gray. Use this option to
print color documents for photocopying or faxing. Also use this option to print draft copies or to save color
toner.
5. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button
to print the job.
Print and interpret the print quality page
NOTE: The steps vary according to the type of control panel.
1 2
102 Chapter 6 Solve problems ENWW
Table 6-13 Control panel legend
Number Description
1 2-line control panel
2 Touchscreen control panel
1. 2-line control panels: On the printer control panel, press the OK button.
Touchscreen control panels: From the Home screen on the printer control panel, swipe until the Setup
menu displays. Touch the Setup icon to open the menu.
2. Select the Reports menu.
3. Select the Print Quality Page item.
This page contains ve bands of color, which are divided into four groups as indicated in the following illustration.
By examining each group, you can isolate the problem to a particular toner cartridge.
Figure 6-1 Print quality page
Table 6-14 Print quality page legend
Section Toner cartridge
1 Yellow
2 Cyan
3 Black
4 Magenta
● If dots or streaks appear in only one of the groups, replace the toner cartridge that correlates with that
group.
● If dots appear in more than one group, print a cleaning page. If this does not solve the problem, determine
if the dots are always the same color; for example, if magenta dots appear in all ve color bands. If the dots
are all the same color, replace that toner cartridge.
● If streaks appear in multiple color bands, contact HP. A component other than the toner cartridge is
probably causing the problem.
ENWW Improve print quality 103
Resolving print quality problems
●
Introduction
●
Troubleshoot print quality problems
Introduction
The following information provides troubleshooting steps for solving image defect issues, including the following
defects:
● Light print
● Gray background or dark print
● Blank pages
● Black pages
● Dark or light bands
● Dark or light streaks
● Missing toner
● Skewed images
● Colors that do not align
● Curled paper
Troubleshoot print quality problems
Table
6-15 Image defects table quick reference
Defect Defect Defect
Table 6-16 Light print on page 106 Table 6-17 Gray background or dark print
on page 107
Table 6-18 Blank page — No print on page 107
104 Chapter 6 Solve problems ENWW
Table 6-15 Image defects table quick reference (continued)
Defect Defect Defect
Table 6-19 Black page on page 108 Table 6-20 Banding defects on page 108 Table 6-21 Streak defects on page 109
Table 6-22 Fixing/fuser defects on page 110 Table 6-23 Image placement defects
on page 110
Table 6-24 Color plane registrations defects
(color models only) on page 111
Table 6-25 Output defects on page 111
Image defects, no matter the cause, can often be resolved using the same steps. Use the following steps as a
starting point for solving image defect issues.
ENWW Resolving print quality problems 105
1. Reprint the document. Print quality defects can be intermittent in nature or can go away completely with
continued printing.
2. Check the condition of the cartridge or cartridges. If a cartridge is in a Very Low state (it has passed the
rated life), replace the cartridge.
3. Make sure that the driver and tray print mode settings match the media that is loaded in the tray. Try using
a dierent ream of media or a dierent tray. Try using a dierent print mode.
4. Make sure that the printer is within the supported operating temperature/humidity range.
5. Make sure that the paper type, size, and weight are supported by the printer. See the printer support page
at support.hp.com for a list of the supported paper sizes and types for the printer.
NOTE: The term “fusing” refers to the part of the printing process where toner is aixed to paper.
The following examples depict letter-size paper that has passed through the printer short-edge rst.
Table 6-16 Light print
Description Sample Possible solutions
Light print:
The printed content on the entire page is
light or faded.
1. Reprint the document.
2. Remove the cartridge, and then shake
it to redistribute the toner. Reinsert
the toner cartridges into the printer
and close the cover. For a graphical
representation of this procedure, see
Replace the toner cartridges.
3. Mono models only: Make sure that the
Economode setting is disabled both at
the printer control panel and in the
print driver.
4. Make sure that the cartridge is
installed correctly.
5. Print a Supply status page and check
for life and usage of the cartridge.
6. Replace the cartridge.
7. If the problem persists, go to
support.hp.com.
106 Chapter 6 Solve problems ENWW
Table 6-17 Gray background or dark print
Description Sample Possible solutions
Gray background or dark print:
The image or text is darker than expected.
1. Make sure that the paper in the trays
has not already been run through the
printer.
2. Use a dierent paper type.
3. Reprint the document.
4. Mono models only: From the Home
screen on the printer control panel, go
to the Adjust Toner Density menu, and
then adjust the toner density to a
lower level.
5. Make sure that the printer is in within
the supported operating temperature
and humidity range.
6. Replace the cartridge.
7. If the problem persists, go to
support.hp.com.
Table 6-18 Blank page — No print
Description Sample Possible solutions
Blank page — No print:
The page is completely blank and contains
no printed content.
1. Make sure that the cartridge is
genuine HP cartridges.
2. Make sure that the cartridge is
installed correctly.
3. Print with a dierent cartridge.
4. Check the paper type in the paper tray
and adjust the printer settings to
match. If necessary, select a lighter
paper type.
5. If the problem persists, go to
support.hp.com.
ENWW Resolving print quality problems 107
Table 6-19 Black page
Description Sample Possible solutions
Black page:
The entire printed page is black.
1. Visually inspect the cartridge to check
for damage.
2. Make sure that the cartridge is
installed correctly.
3. Replace the cartridge
4. If the problem persists, go to
support.hp.com.
Table 6-20 Banding defects
Description Sample Possible solutions
Repetitive wide-pitch banding and Impulse
bands:
Dark or light lines which repeat down the
length of the page. They might be sharp or
soft in nature. The defect displays only in
areas of ll, not in text or sections with no
printed content.
1. Reprint the document.
2. Try printing from another tray.
3. Replace the cartridge.
4. Use a dierent paper type.
5. Enterprise models only: From the
Home screen on the printer control
panel, go to the Adjust Paper Types
menu, and then choose a print mode
that is designed for a slightly heavier
media than what you are using. This
slows the print speed and might
improve the print quality.
6. If the problem persists, go to
support.hp.com.
108 Chapter 6 Solve problems ENWW
Table 6-21 Streak defects
Description Sample Possible solutions
Light vertical streaks:
Light streaks that usually span the length of
the page. The defect displays only in areas
of ll, not in text or sections with no printed
content.
1. Reprint the document.
2. Remove the cartridge, and then shake
it to redistribute the toner.
3. If the problem persists, go to
support.hp.com.
NOTE: Both light and dark vertical streaks
can occur when the printing environment is
outside the specied range for temperature
or humidity. Refer to your printer's
environmental specications for allowable
temperature and humidity levels.
Dark vertical streaks and ITB cleaning
streaks (color models only):
Dark lines which occur down the length of
the page. The defect might occur anywhere
on the page, in areas of ll or in sections
with no printed content.
1. Reprint the document.
2. Remove the cartridge, and then shake
it to redistribute the toner.
3. Print a cleaning page.
4. Check the toner level in the cartridge.
5. If the problem persists, go to
support.hp.com.
ENWW Resolving print quality problems 109
Table 6-22 Fixing/fuser defects
Description Sample Possible solutions
Hot fuser oset (shadow):
Slight shadows, or osets, of the image
repeated down the page. The repeated
image might fade with each recurrence.
1. Reprint the document.
2. Check the paper type in the paper tray
and adjust the printer settings to
match. If necessary, select a lighter
paper type.
3. If the problem persists, go to
support.hp.com.
Poor fusing:
Toner rubs o along either edge of page.
This defect is more common at the edges of
high-coverage jobs and on light media types
but can occur anywhere on the page.
1. Reprint the document.
2. Check the paper type in the paper tray
and adjust the printer settings to
match. If necessary, select a heavier
paper type.
3. Enterprise models only: From the
printer control panel, go to the Edge-
to-Edge menu and then select Normal.
Reprint the document.
4. Enterprise models only: From the
printer control panel, select Auto
Include Margins and then reprint the
document.
5. If the problem persists, go to
support.hp.com.
Table 6-23 Image placement defects
Description Sample Possible solutions
Margins and skew:
The image is not centered, or is skewed on
the page. The defect occurs when the paper
is not positioned properly as it is pulled from
the tray and moves through the paper path.
1. Reprint the document.
2. Remove the paper and then reload the
tray. Make sure that all the paper
edges are even on all sides.
3. Make sure that the top of the paper
stack is below the tray full indicator.
Do not overll the tray.
4. Make sure that the paper guides are
adjusted to the correct size for the
paper. Do not adjust the paper guides
tightly against the paper stack. Adjust
them to the indentations or markings
in the tray.
5. If the problem persists, go to
support.hp.com.
110 Chapter 6 Solve problems ENWW
Table 6-24 Color plane registrations defects (color models only)
Description Sample Possible solutions
Color plane registrations:
One or more color of the planes is not
aligned with the other color planes. The
primary error will typically occur with yellow.
1. Reprint the document.
2. From the printer control panel,
calibrate the printer.
3. If a cartridge has reached a Very Low
state or the printed output is severely
faded, replace the cartridge.
4. From the printer control panel use the
Restore Calibration feature to reset
the printer's calibration settings to the
factory defaults.
5. If the problem persists, go to
support.hp.com.
Table 6-25 Output defects
Description Sample Possible solutions
Output curl:
Printed paper has curled edges. The curled
edge can be along the short or long side of
the paper. Two types of curl are possible:
● Positive curl: The paper curls toward
the printed side. The defect occurs in
dry environments or when printing
high coverage pages.
● Negative curl: The paper curls away
from the printed side. The defect
occurs in high-humidity environments
or when printing low coverage pages.
1. Reprint the document.
2. Positive curl: From the printer control
panel, select a heavier paper type. The
heavier paper type creates a higher
temperature for printing.
Negative curl: From the printer control
panel, select a lighter paper type. The
lighter paper type creates a lower
temperature for printing. Try storing
the paper in a dry environment prior or
use freshly opened paper.
3. Print in duplex mode.
4. If the problem persists, go to
support.hp.com.
Output stacking:
The paper does not stack well in the output
tray. The stack might be uneven, skewed, or
the pages might be pushed out of the tray
and onto the oor. Any of the following
conditions can cause this defect:
● Extreme paper curl
● The paper in the tray is wrinkled or
deformed
● The paper is a non-standard paper
type, such as envelopes
● The output tray is too full
1. Reprint the document.
2. Extend the output bin extension.
3. If the defect is caused by extreme
paper curl, complete the
troubleshooting steps for Output curl.
4. Use a dierent paper type.
5. Use freshly opened paper.
6. Remove the paper from the output
tray before the tray gets too full.
7. If the problem persists, go to
support.hp.com.
ENWW Resolving print quality problems 111
Solve wired network problems
Introduction
Certain types of problems can indicate there is a network communication problem. These problems include the
following issues:
● The periodic loss of ability to communicate with the printer
● The printer cannot be found during driver installation
● A periodic failure to print
NOTE: If you have been experiencing intermittent loss of network connectivity, rst update the printer
rmware. For instructions on how to update the printer rmware, go tohttp://support.hp.com, search for your
printer, and then search on “update the rmware.”
Check the following items to verify that the printer is communicating with the network. Before beginning, print a
conguration page from the printer control panel and locate the printer IP address that is listed on this page.
●
Poor physical connection
●
The computer is using the incorrect IP address for the printer
●
The computer is unable to communicate with the printer
●
The printer is using incorrect link and duplex settings for the network
●
New software programs might be causing compatibility problems
●
The computer or workstation might be set up incorrectly
●
The printer is disabled, or other network settings are incorrect
NOTE: HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating
systems and not of the HP print drivers. For more information, go to Microsoft at www.microsoft.com.
Poor physical connection
1. Verify that the printer is attached to the correct network port using a cable of the correct length.
2. Verify that cable connections are secure.
3. Look at the network port connection on the back of the printer, and verify that the amber activity light
ashes indicating network traic, and the green link-status light is continuously lit indicating a network link.
4. If the problem continues, try a dierent cable or port on the hub.
The computer is using the incorrect IP address for the printer
1. Open the printer properties and click the Ports tab. Verify that the current IP address for the printer is
selected. The printer IP address is listed on the printer conguration page.
2. If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to this
printer, even if its IP address changes.
112 Chapter 6 Solve problems ENWW
3. If you installed the printer using a Microsoft standard TCP/IP port, use the hostname instead of the IP
address.
4. If the IP address is correct, delete the printer and then add it again.
The computer is unable to communicate with the printer
1. Test network communication by pinging the network.
a. Open a command-line prompt on your computer.
● For Windows, click Start, click Run, type cmd, and then press Enter.
● For macOS, go to Applications, then Utilities, and open Terminal.
b. Type ping followed by the IP address for your printer.
c. If the window displays round-trip times, the network is working.
2. If the ping command failed, verify that the network hubs are on, and then verify that the network settings,
the printer, and the computer are all congured for the same network (also known as subnet).
3. Open the printer properties and click the Ports tab. Verify that the current IP address for the printer is
selected. The printer IP address is listed on the printer conguration page.
4. If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to this
printer, even if its IP address changes.
5. If you installed the printer using a Microsoft standard TCP/IP port, use the printer’s hostname instead of the
IP address.
6. If the IP address is correct, delete the printer and then add it again.
The printer is using incorrect link and duplex settings for the network
HP recommends leaving these settings in automatic mode (the default setting). If you change these settings, you
must also change them for your network.
New software programs might be causing compatibility problems
Verify that any new software programs are correctly installed and that they use the correct print driver.
The computer or workstation might be set up incorrectly
1. Check the network drivers, print drivers, and the network redirection settings.
2. Verify that the operating system is congured correctly.
The printer is disabled, or other network settings are incorrect
1. Review the printer’s conguration/networking pages to check the status of the network settings and
protocols.
2. Recongure the network settings if necessary.
ENWW Solve wired network problems 113
Solve wireless network problems
●
Introduction
●
Wireless connectivity checklist
●
The printer does not print after the wireless conguration completes
●
The printer does not print, and the computer has a third-party rewall installed
●
The wireless connection does not work after moving the wireless router or printer
●
Cannot connect more computers to the wireless printer
●
The wireless printer loses communication when connected to a VPN
●
The network does not appear in the wireless networks list
●
The wireless network is not functioning
●
Perform a wireless network diagnostic test
●
Reduce interference on a wireless network
Introduction
Use the troubleshooting information to help resolve issues.
NOTE: To determine whether Wi-Fi Direct printing is enabled on your printer, print a conguration page from
the printer control panel
Wireless connectivity checklist
● Verify that the network cable is not connected.
● Verify that the printer and the wireless router are turned on and have power. Also make sure that the
wireless radio in the printer is turned on.
● Verify that the service set identier (SSID) is correct. Print a conguration page to determine the SSID. If you
are not sure the SSID is correct, run the wireless setup again.
● With secured networks, verify that the security information is correct. If the security information is
incorrect, run the wireless setup again.
● If the wireless network is working correctly, try accessing other computers on the wireless network. If the
network has Internet access, try connecting to the Internet over a wireless connection.
● Verify that the encryption method (AES or TKIP) is the same for the printer as it is for the wireless access
point (on networks using WPA security).
● Verify that the printer is within the range of the wireless network. For most networks, the printer must be
within 30 m (100 ft) of the wireless access point (wireless router).
● Verify that obstacles do not block the wireless signal. Remove any large metal objects between the access
point and the printer. Make sure poles, walls, or support columns containing metal or concrete do not
separate the printer and wireless access point.
114 Chapter 6 Solve problems ENWW
● Verify that the printer is located away from electronic devices that might interfere with the wireless signal.
Many devices can interfere with the wireless signal including motors, cordless phones, security system
cameras, other wireless networks, and some Bluetooth devices.
● Verify that the print driver is installed on the computer.
● Verify that you have selected the correct printer port.
● Verify that the computer and printer connect to the same wireless network.
● For macOS, verify that the wireless router supports Bonjour.
The printer does not print after the wireless conguration completes
1. Make sure that the printer is turned on and in the ready state.
2. Turn o any third-party rewalls on your computer.
3. Make sure that the wireless network is working correctly.
4. Make sure that your computer is working correctly. If necessary, restart the computer.
5. Verify that you can open the printer HP Embedded Web Server from a computer on the network.
The printer does not print, and the computer has a third-party rewall installed
1. Update the rewall with the most recent update available from the manufacturer.
2. If programs request rewall access when you install the printer or try to print, make sure you allow the
programs to run.
3. Temporarily turn o the rewall, and then install the wireless printer on the computer. Enable the rewall
when you have completed the wireless installation.
The wireless connection does not work after moving the wireless router or printer
1. Make sure that the router or printer connects to the same network that your computer connects to.
2. Print a conguration page.
3. Compare the service set identier (SSID) on the conguration page to the SSID in the printer conguration
for the computer.
4. If the numbers are not the same, the devices are not connecting to the same network. Recongure the
wireless setup for the printer.
Cannot connect more computers to the wireless printer
1. Make sure that the other computers are within the wireless range and that no obstacles block the signal.
For most networks, the wireless range is within 30 m (100 ft) of the wireless access point.
2. Make sure that the printer is turned on and in the ready state.
3. Make sure there are not more than 5 concurrent Wi-Fi Direct users.
4. Turn o any third-party rewalls on your computer.
ENWW Solve wireless network problems 115
5. Make sure that the wireless network is working correctly.
6. Make sure that your computer is working correctly. If necessary, restart the computer.
The wireless printer loses communication when connected to a VPN
● Typically, you cannot connect to a VPN and other networks at the same time.
The network does not appear in the wireless networks list
● Make sure the wireless router is turned on and has power.
● The network might be hidden. However, you can still connect to a hidden network.
The wireless network is not functioning
1. Make sure that the network cable is not connected.
2. To verify if the network has lost communication, try connecting other devices to the network.
3. Test network communication by pinging the network.
a. Open a command-line prompt on your computer.
● For Windows, click Start, click Run, type cmd, and then press Enter.
● For macOS, go to Applications, then Utilities, and open Terminal.
b. Type ping followed by the router IP address.
c. If the window displays round-trip times, the network is working.
4. Make sure that the router or printer connects to the same network that the computer connects to.
a. Print a conguration page.
b. Compare the service set identier (SSID) on the conguration report to the SSID in the printer
conguration for the computer.
c. If the numbers are not the same, the devices are not connecting to the same network. Recongure
the wireless setup for the printer.
Perform a wireless network diagnostic test
From the printer control panel, you can run a diagnostic test that provides information about the wireless
network settings.
NOTE: The steps vary according to the type of control panel.
116 Chapter 6 Solve problems ENWW
1 2
Table 6-26 Control panel legend
Number Description
1 2-line control panel
2 Touchscreen control panel
2-line control panels
1. On the printer control panel, press the OK button.
2. Open the following menus:
a. Self Diagnostics
b. Run Wireless Test
3. Press the OK button to start the test. The printer prints a test page that shows test results.
Touchscreen control panels
1. From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the Setup
icon to open the menu.
2. Scroll to and select Self Diagnostics.
3. Select Run Wireless Test to start the test. The printer prints a test page that shows test results.
Reduce interference on a wireless network
The following tips can reduce interference in a wireless network:
● Keep the wireless devices away from large metal objects, such as ling cabinets, and other electromagnetic
devices, such as microwaves and cordless telephones. These objects can disrupt radio signals.
● Keep the wireless devices away from large masonry structures and other building structures. These objects
can absorb radio waves and lower signal strength.
● Position the wireless router in a central location in line of sight with the wireless printers on the network.
ENWW Solve wireless network problems 117
118 Chapter 6 Solve problems ENWW
Index
A
accessories
ordering 30
part numbers 30
acoustic specications 14
AirPrint 50
Android devices
printing from 50
applications
downloading 54
Apps menu 54
B
bins, output
locating 3
browser requirements
HP Embedded Web Server 56
C
calibrate
colors 101
cartridge
replacing 32
checklist
wireless connectivity 114
cleaning
paper path 96
color options
changing, Windows 102
color theme
changing, Windows 102
colors
calibrate 101
control panel
help 75
locating 3
control panel buttons
locating 7
covers, locating 3
customer support
online 74
D
defaults, restoring 76
dimensions, printer 13
double-sided printing
Mac 41
Windows 39
drivers, supported 10
duplex printing
Mac 41
duplex printing (double-sided)
settings (Windows) 38
Windows 39
duplexer
jams 89
duplexing
manually (Mac) 41
manually (Windows) 39
E
EconoMode setting 66, 100
economy settings 66
electrical specications 14
Embedded Web Server (EWS)
assigning passwords 64
features 56
envelope
orientation 25
envelopes
loading in Tray 1 18
orientation 20
envelopes, loading 25
Explorer, versions supported
HP Embedded Web Server 56
F
factory-set defaults, restoring 76
fuser
jams 87
H
help, control panel 75
HP Customer Care 74
HP Device Toolbox, using 56
HP Embedded Web Server (EWS)
features 56
HP ePrint 48
HP ePrint software 49
HP EWS, using 56
HP Web Jetadmin 70
HP Web Services
applications 54
enabling 54
I
image quality
check toner-cartridge status 95
image quality issues
examples and solutions 104
interface ports
locating 4
Internet Explorer, versions supported
HP Embedded Web Server 56
J
jams
duplexer 89
fuser 87
locations 80
output bin 91
rear door 87
single-sheet priority feed slot 83
Tray 1 83
Tray 2 85
Jetadmin, HP Web 70
ENWW Index 119
L
label
orientation 27
labels
printing on 27
labels, loading 27
loading
paper in Tray 1 18
paper in Tray 2 21
M
Main input tray
loading envelopes 25
loading labels 27
maintenance kits
part numbers 31
manual duplex
Mac 41
Windows 39
memory
included 10
memory chip (toner)
locating 32
mobile printing
Android devices 50
mobile printing solutions 10
mobile printing, software supported
12
multiple pages per sheet
printing (Mac) 42
printing (Windows) 39
N
Netscape Navigator, versions
supported
HP Embedded Web Server 56
network installation 55
network port
locating 4
networks
HP Web Jetadmin 70
installing the printer 55
supported 10
O
on/o button, locating 3
online help, control panel 75
online support 74
operating systems (OS)
supported 10
operating systems, supported 10
ordering
supplies and accessories 30
OS (operating system)
supported 10
output bin
clear jams 91
locating 3
P
pages per minute 10
pages per sheet
selecting (Mac) 42
selecting (Windows) 39
paper
loading Tray 1 18
loading Tray 2 21
selecting 97
Tray 1 orientation 20
Tray 2 orientation 23
paper jams
duplexer 89
fuser 87
locations 80
output bin 91
rear door 87
single-sheet priority feed slot 83
Tray 1 83
Tray 2 85
paper pickup problems
solving 79
paper type
selecting (Windows) 40
paper types
selecting (Mac) 42
paper, ordering 30
part numbers
accessories 30
replacement parts 31
staple cartridges 31
supplies 30, 31
toner cartridge 31
toner cartridges 30
power
consumption 14
power connection
locating 4
power switch, locating 3
print drivers, supported 10
print media
loading in Tray 1 18
print on both sides
Mac 41
manually, Windows 39
Windows 39
printing
from USB ash drives 51
printing on both sides
settings (Windows) 38
Priority input tray
loading envelopes 25
loading labels 27
product and serial number label
locating 4
R
rear door
jams 87
replacement parts
part numbers 31
replacing
toner cartridges 32
restoring factory-set defaults 76
S
serial number label
locating 4
settings
factory-set defaults, restoring 76
shut down after delay
setting 67
single-sheet priority feed slot
jams 83
loading 18
paper orientation 20
sleep delay
setting 66
specications
electrical and acoustic 14
staple cartridges
part numbers 31
supplies
low threshold settings 77
ordering 30
part numbers 30, 31
replacing toner cartridges 32
using when low 77
support
online 74
120 Index ENWW
system requirements
HP Embedded Web Server 56
minimum 12
T
technical support
online 74
toner cartridge
low threshold settings 77
part numbers 31
using when low 77
toner cartridges
components 32
part numbers 30
replacing 32
Tray 1
jams 83
loading 18
paper orientation 20
Tray 2
jams 85
loading 21
paper orientation 23
trays
capacity 10
included 10
locating 3
troubleshooting
check toner-cartridge status 95
network problems 112
paper feed problems 79
wired network 112
wireless network 114
two-sided printing
settings (Windows) 38
U
USB ash drives
printing from 51
USB port
locating 4
W
walk-up USB port
locating 3
walk-up USB printing 51
web browser requirements
HP Embedded Web Server 56
Web Services
applications 54
enabling 54
Web sites
customer support 74
HP Web Jetadmin, downloading
70
weight, printer 13
Wi-Fi Direct printing 12, 43
wireless network
troubleshooting 114
wireless network interference 117
ENWW Index 121
122 Index ENWW
