LG Smart ThinQ USER MANUAL

LG Smart ThinQ

USER MANUAL

Built-in Wi-Fi Module for LG Air Conditioners

The instructions included in this manual must be followed to prevent prod-

uct malfunction, property damage, injury, or death to the user or other

people. Incorrect operation due to ignoring any instructions will cause

harm or damage. A summary of safety precautions begins on page 4.

Do not throw away, destroy, or lose this manual.

Please read carefully and store in a safe place for future reference.

Content familiarity required for proper installation and operation.

For more technical materials such as submittals, engineering

databooks, and catalogs, visit www.lghvac.com.

For continual product development, LG Electronics U.S.A., Inc., reserves the right to change specifications without notice.

©LG Electronics U.S.A., Inc.

This document, as well as all reports, illustrations, data, information, and other materials are the property of LG Electronics U.S.A., Inc.

PROPRIETARY DATA NOTICE

This document, as well as all reports, illustrations, data, information, and other

materials are the property of LG Electronics U.S.A., Inc., and are

disclosed by LG Electronics U.S.A., Inc., only in confidence.

UM_Smart_ThinQ_12_16

User Manual

Due to our policy of continuous product innovation, some specifications may change without notification.

TABLE OF CONTENTS

Safety Instructions .......................................................................................................................................................................................4

Terms and Conditions .................................................................................................................................................................................. 6

LG Smart ThinQ ..........................................................................................................................................................................................9

LG Smart ThinQ Features ........................................................................................................................................................................................... 9

User Smartphone Environment .................................................................................................................................................................................... 9

Wireless Network Requirements ................................................................................................................................................................................ 10

Install the App ............................................................................................................................................................................................ 11

Install the iPhone App .................................................................................................................................................................................................. 11

Install the Android App .................................................................................................................................................................................................11

Create Account .......................................................................................................................................................................................... 12

Smart ThinQ Login screen .......................................................................................................................................................................................... 12

LG Account Login ....................................................................................................................................................................................................... 12

Simple Login with Google or Facebook ...................................................................................................................................................................... 15

Product Registration ..................................................................................................................................................................................17

iPhone Product Registration ....................................................................................................................................................................................... 20

Android Phone Product Registration .......................................................................................................................................................................... 24

Registration Errors ...................................................................................................................................................................................................... 25

Smart ThinQ Dashboard ............................................................................................................................................................................26

Dashboard Settings .................................................................................................................................................................................................... 27

Cool Mode .................................................................................................................................................................................................29

Dry Mode ...................................................................................................................................................................................................30

Heat Mode ................................................................................................................................................................................................. 31

Auto Changeover (ACO) Mode .................................................................................................................................................................32

Fan Mode ..................................................................................................................................................................................................33

Air Flow Mode ............................................................................................................................................................................................34

Air Flow (Swing Direction) .......................................................................................................................................................................................... 34

Jet and Saving ........................................................................................................................................................................................................... 35

Detail Screen .............................................................................................................................................................................................36

Sleep Timer and Weekly Reservation .......................................................................................................................................................37

Set up Sleep Timer ..................................................................................................................................................................................................... 37

Set up Off and On Timers ........................................................................................................................................................................................... 38

Filter Manager ...........................................................................................................................................................................................40

Modes ........................................................................................................................................................................................................41

Home Mode ................................................................................................................................................................................................................ 42

Vacation and Away Modes .......................................................................................................................................................................................... 43

Sleep Mode ................................................................................................................................................................................................................ 44

Smart Diagnosis ........................................................................................................................................................................................45

Settings ......................................................................................................................................................................................................48

Edit Product Nickname ............................................................................................................................................................................................... 49

Change Temperature Display ..................................................................................................................................................................................... 49

Choose Product Network ............................................................................................................................................................................................ 50

Troubleshooting ......................................................................................................................................................................................... 51

Smart ThinQ

Due to our policy of continuous product innovation, some specifications may change without notification.

SAFETY INSTRUCTIONS

The instructions below must be followed to prevent product malfunction, property damage, injury or death to the user or other people. Incor-

rect operation due to ignoring any instructions will cause harm or damage. The level of seriousness is classified by the symbols below.

DANGER

This symbol indicates an imminently hazardous situation which, if not avoided, will result in death or

serious injury.

WARNING

This symbol indicates a potentially hazardous situation which, if not avoided, could result in death or

serious injury.

CAUTION

This symbol indicates a potentially hazardous situation which, if not avoided, may result in minor or

moderate injury.

Note:

This symbol indicates situations that may result in equipment or property damage accidents only.

This symbol indicates an action that should not be performed.

TABLE OF SYMBOLS

DANGER

Input power to the indoor unit remains connected and on during procedures in this manual. Do not touch any exposed

outdoor unit wiring, terminals, or other electrical components with tools or exposed skin. Only qualied technicians should

install, use or remove this unit.

Improper installation or use may result in re, explosion, electric shock, physical injury and/or death.

Don’t use or store ammable gas or combustibles near an outdoor or indoor unit.

There is risk of re, explosion, and physical injury or death.

WARNING

All electrical work must be performed by a licensed electrician and conform to local building codes or, in the absence of local

codes, with the NEC, and the instructions given in this manual.

If the power source capacity is inadequate or the electric work is not performed properly, it may result in re, electric shock, physical injury or death.

Do not install the LG Smart ThinQ unit if it will be exposed to rain or other precipitation. Do not install the unit in a loca-

tion exposed to open ame or extreme heat. Do not touch the unit with wet hands or if it has been submerged in any liquid.

There is risk of re, electric shock, explosion, and physical injury or death.

Do not spill water or other liquid on the inside of the indoor unit, especially on electrical components. Do not drop the

LG Smart ThinQ air conditioner unit into water. If the unit is immersed in water or other liquid, contact your local authorized

LG distributor for support.

There is risk of re, electric shock, explosion, and physical injury or death.

For replacement of an installed outdoor or indoor unit, always contact an LG trained service provider.

There is risk of re, electric shock, explosion, and physical injury or death.

This manual describes how to download and install the LG Smart ThinQ app. LG Smart ThinQ is a built-in Wi-Fi module, along

with a free smart phone application that provides monitoring and remote control capabilities for select LG Duct Free Split air

conditioners. Do not attempt to use this app with any other type of system.

There is risk of equipment damage or degraded performance.

Refer to the appropriate Installation Manuals for installation instructions of the indoor and outdoor units.

User Manual

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WARNING

Dispose of any packing materials safely.

• Packing materials, such as nails and other metal or wooden parts may cause puncture wounds or other injuries.

• Tear apart and throw away plastic packaging bags so that children may not play with them and risk suffocation and death.

Do not allow water, dirt, or animals to enter the unit.

There is risk of re, electric shock, explosion, and physical injury or death.

Note:

The unit must be installed indoors. Do not install the LG Smart ThinQ unit if it will be exposed to rain or other precipitation.

There is risk of unit failure or degraded performance.

Do not spill water or other liquid on the inside of the indoor unit, especially on electrical components. Do not drop the

LG Smart ThinQ air conditioner unit into water. If the unit is immersed in water or other liquid, contact your local authorized

LG distributor for support.

There is risk of unit failure or degraded performance.

Do not allow water, dirt, or animals to enter the unit.

There is risk of unit failure or degraded performance.

Do not impart force to the product.

There is risk of equipment damage or degraded performance.

Clean up the site after all procedures are nished, and check that no metal scraps, screws, or bits of wiring have been left

inside or surrounding the outdoor or indoor units.

Do not operate the unit with the panel(s) or protective cover (s) removed; keep ngers and clothing away from moving

parts.

Non-secured covers can result in malfunction due to dust or water in the service panel.

SAFETY INSTRUCTIONS

Smart ThinQ

Due to our policy of continuous product innovation, some specifications may change without notification.

LG Smart ThinQ Terms and Conditions

In using LG Smart ThinQ smartphone application, you agree to the LG Smart ThinQ terms and conditions.

• LG Smart ThinQ smartphone application is to be used only with LG Electronics, Inc. inverter air conditioner products.

• LG Smart ThinQ smartphone application cannot be sold/transferred/rented to any other parties.

• All data generated by LG Smart ThinQ smartphone application cannot be sold/transferred/rented to any other parties.

• A complete list of LG Smart ThinQ terms and conditions is at www.lghvac.com.

TERMS AND CONDITIONS

Data Guide

Open Source

To obtain the source code under GPL, LGPL, MPL, and other open source licenses, that is contained in this product, please visit http://open-

source.lge.com.

In addition to the source code, all referred license terms, warranty disclaimers and copyright notices are available for download. LG Electron-

ics will also provide open source code to you on CD-ROM for a charge covering the cost of performing such distribution (such as the cost of

media, shipping, and handling) upon email request to [email protected]. This offer is valid for three (3) years from the date on which you

purchased the product.

User Manual

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FCC WARNING STATEMENTS

FCC Part 15.19 Statements

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harm-

ful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

FCC Part 15.105 statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These

limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates,

uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interfer-

ence to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment

does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is

encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult the dealer or an experienced radio/TV technician for help.

FCC Part 15.21 statement

Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this

equipment.

RF Exposure Statement

The antenna(s) must be installed such that a minimum separation distance of at least 20 cm is maintained between the radiator (antenna)

and any individual at all times. This device must not be co-located or operating in conjunction with any other antenna or transmitter.

Note:

Any changes or modifications to this device not explicitly approved by manufacturer could void your authority to operate this equipment.

End Product Labeling

The module is labeled with its own FCC ID and IC Certification Number. If the FCC ID and IC Certification Number are not visible when the

module is installed inside another device, then the outside of the device into which the module is installed must also display a label referring

to the enclosed module. In that case, the final end product must be labeled in a visible area with the following:

“Contains FCC ID: BEJ-LCW003”

“Contains IC: 2703N-LCW003”

RSS-GEN, Sec. 7.1.3 – (licence-exempt radio apparatus)

This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this

device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired opera-

tion of the device.

Smart ThinQ

Due to our policy of continuous product innovation, some specifications may change without notification.

FCC WARNING STATEMENTS

OEM Responsibilities to comply with FCC and Industry Canada Regulations

The module has been certified for integration into products only by OEM integrators under the following condition:

- The transmitter module must not be co-located or operating in conjunction with any other antenna or transmitter except in accordance with

FCC multi-transmitter product procedures.

As long as the condition above is met, further transmitter testing will not be required.

However, the OEM integrator is still responsible for testing their end-product for any additional compliance requirements required with this

module installed (for example, digital device emissions, PC peripheral requirements, etc.).

The OEM integrator has to be aware not to provide information to the end user regarding how to install or remove this RF module or change

RF related parameters in the user manual of the end product.

Note:

In the event that these conditions can’t be met (for certain configurations or co-location with another transmitter), then the FCC and Industry

Canada authorizations are no longer considered valid and the FCC ID and IC Certification Number can’t be used on the final product. In

these circumstances, the OEM integrator will be responsible for re-evaluating the end product (including the transmitter) and obtaining a

separate FCC and Industry Canada authorization.

User Manual

Due to our policy of continuous product innovation, some specifications may change without notification.

LG SMART THINQ

LG Smart ThinQ Features

This manual describes how to download and use the LG Smart ThinQ app. LG Smart ThinQ is a built-in WiFi module, along with a free smart

phone app that provides monitoring and remote control capabilities for certain LG Duct Free Split air conditioners. The app has the following

features and benefits:

• You can sign in to the app using LG credentials, or using your Google or Facebook login credentials. You only have to log in to the app

once. The app remembers your login details for subsequent logins.

• View current temperature settings of the air conditioning unit and change temperature, fan speed, and air ow direction from anywhere in

the house or at a remote location (through the use of wireless connection). Multiple users can control the household air conditioning unit

remotely.

• Monitor lter usage of the unit.

• Set up weekly reservations to start and stop air conditioner activity.

• Set up the unit to run in different Modes, depending on your schedule. You can set up specic temperatures for when you are home, away

on vacation, or sleeping.

• Troubleshoot problems on your own using the Smart Diagnosis function.

Note:

Smart ThinQ app only functions with certain LG Single Zone Wall Mounted Extended Piping units.

User Smartphone Environment

Before using LG Smart ThinQ, you must download and install the latest version of the free app from either the App store (iOS) or the Play

store (Android).

You must supply the smartphone; either an Apple iPhone® or an Android phone.

The following minimum specifications are needed to successfully run the LG Smart ThinQ app on a smartphone:

• Android 4.12 or higher.

• iOS 8.0 or higher.

Normal operation may be hindered if the environment does not satisfy minimum specifications as outlined above. Some functions may not

operate, may be slow in performance, or part of the screen may be unclear. Smart ThinQ app is not optimized for tablets.

Note:

Due to LG’s policy of continuous product innovation, the design and content of screens in the Smart ThinQ app may change without notifica-

tion.

• Screens shown in this manual may be different from the latest version of the app.

• Screens shown in this manual may look different on other smart phones.

• Some functionality of the app may be limited by the type of smart phone.

LG Smart ThinQ will be referred to as Smart ThinQ in this manual.

* iPhone® is a trademark of Apple, Inc.

Smart ThinQ

Due to our policy of continuous product innovation, some specifications may change without notification.

Note:

• If the wireless network router is physically too far from the unit, connection to the server may fail.

• WPA2 is the recommended security method for wireless network router. If the wireless network router is setup as WEP security, connection

may fail.

• For the Router SSID, use only letters and numbers. Other characters may not be supported.

Wireless module (LCW-003) Specications

Standard IEEE 802.11 b/g/n

Frequency range 2400 ~ 2483 MHz

Output power (Max)

802.11b : 21 dBm

802.11g : 18 dBm

802.11n : 17 dBm

Wireless Network Requirements

The table below lists the wireless network requirements for running the Smart ThinQ app on a smart phone.

LG SMART THINQ

User Manual

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Install the iPhone App

1. Tap the App Store icon on the iPhone screen.

2. Type LG Smart ThinQ in the search window and search for the app.

3. Find the app from the search results list and then tap the INSTALL button. If asked, enter your Apple iTunes® password, and then tap OK

to proceed.

4. When the app is finished installing, an OPEN button is displayed on the screen. If you are ready to begin registration, tap OPEN to launch

the app. See Figure 1.

INSTALL THE APP

Install the Android App

Follow these steps to install the app on an Android smartphone.

1. Tap the Play Store icon on the phone.

2. Type LG Smart ThinQ in the search window and search for the app.

3. Tap the INSTALL button on the LG Smart ThinQ screen.

4. Tap the ACCEPT button on the App permissions screen.

5. When the app is finished installing, an OPEN button is displayed on the screen.

6. If you are ready to begin registration, tap OPEN and the app will start.

Figure 1:

* iTunes® is a trademark of Apple, Inc.

Smart ThinQ

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Smart ThinQ Login screen

1. From your smartphone, launch the app by tapping on the icon. The LG Smart ThinQ Login screen displays. You can log in to the

app in two ways:

• LG Account Login: You have to create an account and sign in with your LG credentials.

• Simple Login: You can sign in using your Google or Facebook login credentials.

CREATE ACCOUNT

LG Account Login

1. Tap LG Account Login.

2. Tap Create Account. See Figure 3.

Figure 2:

Figure 3:

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CREATE ACCOUNT

3. Tap Agree to agree to the Terms of Service. 4. Enter the user registration information to sign up for the service.

Tap Done when finished.

Figure 4:

Figure 5:

[email protected]

Smart ThinQ

Due to our policy of continuous product innovation, some specifications may change without notification.

7. Go back to the app on your phone and tap SIGN IN.

CREATE ACCOUNT

• You cannot use LG Smart ThinQ app if the email conrmation is incomplete. If you login to the LG Smart ThinQ app before conrming via

email, an error screen displays. Tap Re-send Conrmation email to receive the conrmation email in your Inbox again. Then follow the

above steps.

Note:

You only have to log in once. The app remembers your login details.

5. A confirmation email is sent to your email address that you provided.

6. Find the confirmation email in your Inbox and tap CONFIRM.

Figure 6:

User Manual

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CREATE ACCOUNT

Simple Login with Google or Facebook

1. On the Account Login screen, choose Google or Facebook.

2. Sign in with your login credentials for Google or Facebook.

Figure 7:

Figure 8:

[email protected]

Smart ThinQ

Due to our policy of continuous product innovation, some specifications may change without notification.

CREATE ACCOUNT

3. Enter registration information.

4. Tap Agree to agree to the terms of service.

5. A confirmation email is sent to your email address that you provided.

6. Find the confirmation email in your Inbox and tap CONFIRM.

7. Go back to the app on your phone and tap SIGN IN.

Note:

You only have to log in once. The app remembers your login details for subsequent logins.

Figure 9:

User Manual

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PRODUCT REGISTRATION

Follow the steps in the Create Account section to create an account and sign in with your LG credentials or with your Google or Facebook

2. In Select a Product screen, tap Air conditioner.

Figure 10:

1. On the Smart ThinQ Dashboard, tap Register to begin the regis-

tration process.

Figure 11:

Smart ThinQ

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PRODUCT REGISTRATION

3. In Choose Product screen, choose Wall mounted.

4. Tap on remote control

Figure 12:

Figure 13:

User Manual

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5. Verify that the air conditioner unit has a Smart ThinQ logo. Touch Yes.

Figure 14:

PRODUCT REGISTRATION

Smart ThinQ

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iPhone Product Registration

If you are registering through iPhone, the Product Registration Guide on the screen will display 4 steps. Go through the 4 steps of the Prod-

uct Registration Guide as shown on your smartphone.

Product Registration step 1: Point the remote control at the air conditioner unit and press the two buttons (as shown in Figure 15) simultane-

ously for 3 seconds.

Figure 15:

PRODUCT REGISTRATION

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PRODUCT REGISTRATION

Product Registration step 2: Wait for the Wi-fi light to blink on the air

conditioner unit. You will hear a beeping sound from the unit. The

Wi-Fi indicator will blink for approximately 5-10 minutes to deliver

network information.

Figure 16:

Product Registration step 3.

Note:

This step only displays if you are registering through iPhone. If you

are not registering through iPhone, see Android Phone Product

Registration.

Figure 17:

iPhone Product Registration, continued

Smart ThinQ

Due to our policy of continuous product innovation, some specifications may change without notification.

iPhone Product Registration, continued

i) Press the home button of the iPhone quickly, to minimize the app.

ii) Tap Settings, and then tap Wi-Fi.

iii) Select the wireless named LG_AC-xx-xx-xx, where “x” represents numbers which will be exclusive to your module.

iv) For your home, select the wireless network that you want to connect to. If asked, type in your wireless password and tap Connect to

proceed.

PRODUCT REGISTRATION

Figure 18:

Figure 19:

v) Press the home button of the iPhone and then return to the app.

Note:

• For specic conguration information regarding your wireless network, consult the user manual of your wireless router.

• The smartphone screen of the wireless network may vary, depending on your wireless network setup and the type of smartphone.

User Manual

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Product Registration step 4: Touch Verify connection.

The registration progress screen displays.

Note:

Depending on your home network, connection to the unit could take up to 30 minutes. Refer to the Wireless Network Requirements section

of this manual for wireless requirements.

PRODUCT REGISTRATION

Figure 20:

Figure 21:

iPhone Product Registration, continued

Smart ThinQ

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Android Phone Product Registration

If you are registering through an Android phone, the Product Registration Guide on the screen will display 3 steps. Go through the 3 steps of

the Product Registration Guide as shown on your smart phone.

Android Product Registration steps:

1. Point the remote control at the air conditioner unit and press the two buttons (as shown in Figure 15) simultaneously for 3 seconds.

2. Wait for the Wi-fi light to blink on the air conditioner unit. You will hear a beeping sound from the unit. The Wi-Fi indicator will blink for ap-

proximately 5-10 minutes to deliver network information. See Figure 16.

3. Select your wireless network and enter password if necessary. See Figures 18 and 19.

4. The Registration Complete screen displays. See Figure 22.

Figure 22:

PRODUCT REGISTRATION

Note:

Depending on your home network, connection to the unit could take up to 30 minutes. Refer to the Wireless Network Requirements section

of this manual for wireless requirements.

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Wi-Fi Connection error

An error screen is displayed if there is an error in the connection.

Touch Try Again to try the connection again or Cancel to go back to

the beginning of the product registration process.

Duplicate user error

An error screen is displayed if another user is using the app to con-

trol the same air conditioning unit.

PRODUCT REGISTRATION

Registration Errors

• If you make changes to your wireless network or if your router information changes, you have to go through the registration steps once

more.

• If the wireless network router is physically too far from the unit, connection to the server may fail.

• You cannot run the Smart ThinQ app from two smart phones at the same time while using the same user account. Log out from one

device before logging in with another.

Figure 23:

Figure 24:

Smart ThinQ

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Dashboard

Once connection is established between the app and the new unit through the registration process, the Smart ThinQ Dashboard displays.

• Tap Register to register more air conditioner units.

SMART THINQ DASHBOARD

Figure 25:

Figure 26:

User Manual

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Dashboard Settings

Tap the Settings icon on the top right corner of the Smart ThinQ Dashboard to display the Settings menu. Here you can edit settings, such as

the product nickname, time zone, country and language, and so on. You can also log out of the app, view the terms and conditions, or delete

account. See Figures 28 and 29.

Alerts

Tap the Alert icon on the top right corner of the Smart ThinQ Dashboard to see any system alerts.

Figure 27:

Figure 28:

[email protected]

SMART THINQ DASHBOARD

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Dashboard Settings, continued

Figure 29:

SMART THINQ DASHBOARD

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COOL MODE

The current temperature setting of your unit will display on top of the Dashboard.

1. On the Dashboard, choose the air conditioner unit that you want to put in Cool Mode.

2. Tap the Cool button.

3. Select the new cool temperature setting.

Optionally, you can select a fan speed.

Figure 30:

Smart ThinQ

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The Dehumidifying (Dry) mode removes excess moisture from an environment with high humidity or during local rainy seasons. This method

prevents mold from setting in. This mode adjusts the room temperature automatically to maintain the optimal level of humidity.

1. On the Dashboard, choose the air conditioner unit that you want to put in Dry Mode.

2. Tap the Dry button.

3. Optionally, from the Fan Speed settings, tap a fan speed.

Note:

When the unit is in Dry (dehumidifying) mode, you cannot adjust the room temperature. Temperature may fluctuate during the dehumidifying

process and will be adjusted automatically.

DRY MODE

Figure 31:

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The current temperature setting of your unit will display on top of the Dashboard.

1. On the Dashboard, choose the air conditioner unit.

2. Tap the Heat Mode button.

3. Choose the new heat temperature setting.

4. Optionally, from the Fan Speed settings, tap a fan speed.

HEAT MODE

Figure 32:

Smart ThinQ

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The Auto Changeover (ACO) functionality changes the operation mode of the unit automatically to maintain a set temperature of ± 3.6 °F (±2

°C), from the temperature set on the Dashboard.

1. On the Dashboard, choose the air conditioner unit.

2. Tap the ACO Mode button.

3. Choose the new auto cooling temperature setting.

• The temperature range is 64 °F (18 °C) through 86 °F (30 °C).

4. Optionally, from the Fan Speed settings, tap a fan speed.

AUTO CHANGEOVER (ACO) MODE

Figure 33:

User Manual

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FAN MODE

The Fan mode only circulates the indoor air without changing the room temperature.

1. On the Dashboard, choose the air conditioner unit.

2. Tap the Fan Mode button.

3. From the Wind Speed settings, tap a fan speed.

Note:

• You cannot change temperature settings while in this mode.

Figure 34:

Smart ThinQ

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Air Flow (Swing Direction)

You can set the up/down and left/right swing directions of the louver using the Air Flow Mode.

1. On the Dashboard, choose the air conditioner unit.

2. Tap on Air Flow Mode (below Fan Speed) to see the Air Flow Mode options.

3. Tap the up/down or left/right arrows to adjust the Up/Down Swing or the Left/Right swing.

Auto Swing

If you want the louvers to swing back and forth automatically, tap Auto Swing for Up/Down or Left/Right swings. See Figure 36.

AIR FLOW MODE

Figure 35: Figure 36:

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Jet and Saving

• Choose Jet in the Additional Setting section for higher fan speed.

• Choose Saving for energy saving mode.

AIR FLOW MODE

Figure 37:

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The Detail screen lets you access Reservation, Filter Manager, Smart Diagnosis, and Settings.

1. Tap on the ellipses on the top right of the screen to access the Detail menu.

DETAIL SCREEN

Figure 38:

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Using the Reservation function, you can do the following:

• Use the Sleep Timer function to place the unit into a countdown mode which will then activate the Sleep Mode.

• Set up weekly reservations to start and stop air conditioner activity.

Set up Sleep Timer

1. From the Detail screen, tap Reservation.

2. From the Reservation screen, tap Sleep Timer.

3. Slide the button to the right of the Reservation Setting area of the screen to ON.

4. Scroll the amount of time to countdown to Sleep Mode. You can set it up to 7 hours in advance. See Figure 40.

5. Tap Save.

SLEEP TIMER AND WEEKLY RESERVATION

Figure 39:

Figure 40:

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Set up Off and On Timers

You can set up timers to start and stop air conditioner activity.

1. From the Reservation screen, tap Off Timer or On Timer.

2. Slide the button to the right of the Off and/or On area of the screen to ON.

3. Use the scrolls to set the hour and minutes to be counted down (rounded to 10 minute intervals).

4. Tap Save.

Note:

• You cannot place the Sleep countdown timer and the Off and/or On timers in the ON position at the same time. An error message will

display.

• Timer only sets the amount of time (as a count down, not as a time of day that is being set) before Sleep Mode activation.

Figure 41 shows the Sleep Timer setting. Figure 42 shows the setting for the On Timer of the unit.

Figure 41: Figure 42:

SLEEP TIMER AND WEEKLY RESERVATION

User Manual

Due to our policy of continuous product innovation, some specifications may change without notification.

Set up weekly reservations

You can set up weekly reservations to start and stop air conditioner activity. You can set the operation to repeat daily or on specific days.

1. From the Reservation screen, tap Weekly Reservation.

2. Tap Add Reservation to add a new reservation.

3. Set the operation start and stop times.

4. Tap Save.

Figure 43:

Figure 44:

SLEEP TIMER AND WEEKLY RESERVATION

Smart ThinQ

Due to our policy of continuous product innovation, some specifications may change without notification.

Using the Filter Manager function, you can monitor filter usage for the air conditioner. The app gives a visual percentage detail as to the

remainder of usage left on the existing filter, along with

1. In the Detail screen, tap Filter Manager. You can see how much of the filter has been used, as well as the hours of available usage re-

maining before you need to clean the filter.

FILTER MANAGER

Figure 45:

Figure 46:

User Manual

Due to our policy of continuous product innovation, some specifications may change without notification.

MODES

Mode Main Screen

You can set up the air conditioning unit to run in different modes, depending on your schedule. On the Dashboard screen, tap Mode on top.

The following Modes are available:

• Home

• Away

• Vacation

• Pleasant

• Sleep

Figure 47:

Smart ThinQ

Due to our policy of continuous product innovation, some specifications may change without notification.

Home Mode

1. Tap Start under the Home icon in the Modes main screen.

2. Adjust the settings of the unit, as needed. For example, you can set the unit at a certain temperature in Cool Mode. These settings will be

saved as Home Mode.

• You can change the settings later, as needed.

• Note that every time you change a Mode, you will hear a beeping noise from the unit.

MODES

Figure 48:

Figure 49:

User Manual

Due to our policy of continuous product innovation, some specifications may change without notification.

Vacation and Away Modes

If you are going on vacation or will be away for a day, you can set up the unit to run in a certain mode. For example, you can turn the unit off

for selected days.

1. Tap Start under the Vacation or Away icons in the Mode screen.

2. Adjust the settings of the unit, as needed. The settings are saved as Vacation (Figure 50) or Away (Figure 51) Mode.

You can change the settings later, as needed.

MODES

Figure 50: Figure 51:

Smart ThinQ

Due to our policy of continuous product innovation, some specifications may change without notification.

Sleep Mode

1. Tap Start under the Sleep icon in the Mode screen.

2. Adjust the settings of the unit, as needed. For example, you can set the unit to run at a certain temperature when you are sleeping. These

settings will be saved as Sleep Mode.

You can change the settings later, as needed.

Note:

You cannot apply the Sleep Mode if the unit is turned off.

MODES

Figure 52: Figure 53:

User Manual

Due to our policy of continuous product innovation, some specifications may change without notification.

SMART DIAGNOSIS

Using the Smart Diagnosis function, you can troubleshoot problems that you are having with the air conditioning unit on your own. You can

also view tips on general maintenance of the unit.

1. Tap Smart Diagnosis in the Detail screen.

2. Tap Start Smart Diagnosis.

Figure 54:

Figure 55:

Smart ThinQ

Due to our policy of continuous product innovation, some specifications may change without notification.

SMART DIAGNOSIS

3. Smart Diagnosis process starts. 4. The Smart Diagnosis Results screen displays the problem with

the air conditioning unit and lists possible solutions.

Figure 56:

Figure 57:

User Manual

Due to our policy of continuous product innovation, some specifications may change without notification.

SMART DIAGNOSIS

5. Tap Diagnosis Complete when the diagnosis is complete. Select Yes or No to provide feedback on the diagnosis and go back to the Smart

Diagnosis main screen.

Note:

If you need further assistance after the smart diagnosis is complete, please contact your installing contractor or service company.

Figure 58:

Smart ThinQ

Due to our policy of continuous product innovation, some specifications may change without notification.

SETTINGS

Tap Settings in the Detail screen to access the Settings Menu. You can perform the following actions:

• Change the name of the air conditioner unit

• Change temperature display

• Update or change your wireless network information

• View the latest version of the software

Figure 59:

Figure 60:

User Manual

Due to our policy of continuous product innovation, some specifications may change without notification.

SETTINGS

Edit Product Nickname

1. Tap on Product Nickname to change the name of the air condi-

tioner unit.

2. You can enter names for the units registered through the app.

This is helpful if you have more than one unit registered through

the app. For example, one could be named Living room AC and

the other could be named Master Bedroom AC.

3. Tap Save when finished. Note that in the Product Nickname field,

you can enter up to 16 characters.

Change Temperature Display

1. Tap on Temperature Unit to change the Temperature Display of

the air conditioner unit.

2. You can choose Fahrenheit or Celsius.

Figure 61:

Figure 62:

Smart ThinQ

Due to our policy of continuous product innovation, some specifications may change without notification.

SETTINGS

Choose Product Network

Tap on Product Network to change your wireless network settings. You can search for available Wi-Fi networks.

Note:

If your router information changes, or if there is a change in your wireless network, you have to go through the product registration pro-

cess again. Refer to the Product Registration section of this manual.

Figure 63:

Figure 64:

User Manual

Due to our policy of continuous product innovation, some specifications may change without notification.

TROUBLESHOOTING

Problem Possible Cause Solution

The app is not connecting to the indoor unit.

Check to see if the indoor unit is turned off.

Check to see if the wireless router is turned off.

Turn the indoor unit on.

Turn the router on.

The indoor unit is not connecting to the Wi-Fi.

Check to see if the wireless router is placed too far

away.

Install the wireless router near the air

conditioning unit.

UM_Smart_ThinQ_12_16

New Issue

LG Electronics, U.S.A., Inc.

Commercial Air Conditioning Division

4300 North Point Parkway

Alpharetta, Georgia 30022

www.lghvac.com

LG Customer Information Center, Commercial Products

1-888-865-3026 USA

Follow the prompts for commercial A/C products and parts.