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Updated!November!2016!
MEMO
Ambassador Hiring Stakeholders and Conductors,
Please find attached the criteria set out for the 2017-2018 school year. These criteria are
meant to assist in both the development of current Ambassador Team members and
should also serve as the main criteria for which we should hold to any interested
applicants and interviewees.
In addition you will find all requirements and basic job functions required by all Student
Ambassadors.
The Ambassador Program Director as well as a Moore School Human Resources
Representative have approved all of the information supplied in this document.
Please direct any questions or concerns to Program Director, Wendy Hennessy.
Updated!November!2016!
A Moore School Student Ambassador’s primary function is to help welcome prospective
students, parents, alumni and special guests to the Darla Moore School of Business.
Ambassadors show leadership, professionalism, pride and the desire to promote the
Moore School while delivering superior customer service at all times.
Student Ambassadors give prospective students the current students’ view of college life.
Current students provide excellent insight into what it is like to actually be a student at
the Moore School and can identify easily with prospective students. As front-line
representatives of the school, Ambassadors are committed to welcoming and assisting
any guest with the highest customer service ability. The success of this program depends
on a strong foundation built by devoted students.
Additionally, Ambassadors serve as an aid to our full and part time faculty. Ambassadors
assist these faculty members in daily operations and building function and management
as assigned.
Lastly, Ambassadors will enhance their job readiness and leadership abilities, develop an
understanding of their strengths and weaknesses and improve their professional and
communication abilities.
EXPECTATIONS
• Great representative of the Moore School brand of excellence
• Commitment, perseverance and reliability
• Good organizational skills
• Exceptional communication skills – particularly listening
• Patience and Adaptability with a positive approach
• Ability to be open-minded
Reliability
If a team member offers to help with an event they are expected be on time and
stay for the entire shift as directed by their supervisor. If the team member has any
problems attending or is running late, they should let the member of staff who is
organizing the activity know.
Professionalism
Ambassadors represent the Darla Moore School of Business so they are expected
to take their role seriously both in their work and interactions with faculty,
students and visitors.
Approachability
Ambassadors are expected to be polite as well as engaging at all times, with
visitors, students and faculty of the Moore School. Ambassadors should seek to
assist all visitors, students and staff as much as possible.
Tolerance
Respect different opinions and be sensitive to different cultures.
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Updated!November!2016!
SPECIFIC DUTIES AND RESPONSIBILITIES
• Conduct tours of the school to prospective students and families, alumni and
other special visitors
• Answer a multi-line phone and transfer calls to the appropriate office(s)
• Perform administrative clerical and computerized tasks as needed
• Assist administrative staff with various secretarial/administrative assignments
• Assist with events hosted or co-hosted by the Moore School
• Greet and provide directions, general information and assistance to all visitors
• Operate the copier and route to appropriate destinations
• Assist in the delivery of mail/packages to various departments of the building
• Attend regularly scheduled Ambassador meetings
• Maintain business professional or business casual attire when acting in the
Ambassador capacity (to be provided on an event and shift basis)
• Attend ambassador professional development workshops
• Assist in lockup of the building during the evenings and on weekends
• Other tasks as assigned by faculty and staff
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are representative of the knowledge,
skill and/or ability required. Reasonable accommodations may be made to enable
individuals with registered disabilities to perform the essential functions.
Language and Communication Skills
• Ability to read and interpret documents such as office manuals, college
publications and maps
• Ability to independently write routine reports and correspondence
• Ability to communicate well with prospective students, parents and counselors
in person, on the phone and in writing
• Strong organizational skills and attention to details
Computer Skills
Computer competency in Microsoft Office especially Outlook, Word and Excel.
Physical Demands
While performing the duties of this job, the employee is regularly required to:
• Use hands to finger, handle, or feel
• Talk and hear – especially over the phone
• Sit and reach with hands and arms
• Stand, walk, stoop, and/or kneel
• Lift and/or move up to 25 pounds daily
• Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions
Updated!November!2016!
Confidentiality Agreement
• All Student Ambassadors must sign a Moore School of Business
Confidentiality Agreement and Ambassador contract. Ambassadors are
expected to keep all sensitive information heard or witnessed confidential.
Immediate Requirements
• Minimum 3.0 overall GPA
• Must have at least one year remaining before graduation
• Minimum availability of 10 hours per each week
• Must be available for Ambassador Trainings and monthly meetings
COMPENSATION
• Ambassadors are paid $10.00 per hour and are eligible to work up to, and
no more than 20 hours per week
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Updated!November!2016!
Applicant Competency and Abilities Summary
Outlined below is a list of competencies, abilities and preferences for candidates in order to allow
the ambassador applicant review team to make the best decisions whenever granting interview
decisions, or selecting new hires for the Ambassador Program. Please refer to the above
expectations for a more detailed outline.
1. Within the Ambassador Program we look to first and foremost hire students that are able
to commit time to our Program. We should seek out the highest devoted students to serve
and represent the More School as ambassadors in the best and most professional manner
possible.
2. Strong communication and social abilities are preferred, as Student Ambassadors will
need to be able to communicate important information to students, parents, faculty and
staff, as well as visitors.
3. Business acumen and computer skills are a must. A student should show at least a basic
knowledge for business and a willingness to develop these skills further through the
Ambassador Program.
4. Attention to detail as well as the ability to follow instruction is an important part of
serving as an Ambassador as our program seeks to provide assistance to faculty and staff
throughout the Moore School. These faculty members are expected to do the same and
our Ambassadors should be able to provide reliable assistance whenever asked.
5. Reliability and timeliness are keystones to a successful Ambassador. In order to complete
the job asked of Ambassadors, they will need to show a commitment to showing up to
every shift, on time.
6. Our Program seeks diversity in every sense of the word. In order to best represent the
population of the students of the Moore School, our students should have diverse
backgrounds and experiences in their time at the university and should continue to show a
desire for involvement within the Moore School, the university, and the surrounding
community.