Exam Code: 3HR21 WE40 – 9211
DISABILITY INSURANCE
PROGRAM MANAGER I
DEPARTMENTAL PROMOTIONAL
EXAMINATION – STATEWIDE
(For EDD Employees Only)
Testing Department: Employment Development Department
Bulletin Release Date: October 11, 2023
FINAL FILING DATE: October 25, 2023
Salary Range: $5,686.00 - $7,120.00 per month
POSITION DESCRIPTION
The Disability Insurance Program Manager I is the first supervisory level in a field office setting.
Incumbents (1) plan, organize, and lead the activities of a small office and may supervise clerical and
technical staff, Disability Insurance Program Representatives, and Disability Insurance Specialists I; or
(2) in a medium or large field office, supervise one or more operating units, including Disability Insurance
Specialists I.
Positions exist statewide.
WHO SHOULD APPLY
Applicants who meet the minimum qualifications as stated on this bulletin may apply for this examination.
This is a DEPARTMENTAL EXAMINATION for the Employment Development Department (EDD).
Competition is limited to:
1. Employees who have a permanent civil service appointment with the EDD by the final filing date; or
2. Current or former employees of the Legislature with two or more years as defined in the Government
Code 18990; or
3. Current or former non-elected exempt employees of the Executive Branch with two or more
consecutive years as defined by Government code 18992; or
4. Persons retired from the United States military, honorably discharged from active military duty with a
service-connected disability, or honorably discharged from active duty as defined in Government Code
18991. Veterans must provide a copy of their DD214 for entrance requirements. Please attach your
DD214 to your application. Veterans' preference will not be granted in promotional examinations.
For applicants under items 2, 3, or 4 above, if promotional examinations are given by more than one
department for the same classification, the applicant must select one department in which to compete.
Refer to the General Information, Promotional Examinations Only section of this bulletin for other eligibility
requirements. Under certain circumstances, former EDD employees may be allowed to compete under
the provision of Rule 235.
Disability Insurance Program Manager I Page 2
MINIMUM QUALIFICATIONS
All applicants must meet the education and/or experience requirements for this examination
by the final
filing date, October 25, 2023.
EITHER I
Two years of full-time equivalent experience in the California state service performing the duties of a
Disability Insurance Program Representative, Range C, or one year of experience in the California state
service performing the duties of a Disability Insurance Program Supervisor or Disability Insurance
Specialist I, Range B. (Candidates who are within six months of the required experience will be admitted
to the examination; however, they must complete the required experience before being considered
eligible for appointment.)
OR II
Five years of experience performing technical or managerial work in claims determinations or
adjustments under public or private insurance or health and welfare benefit plans. Three years of the
required experience must have been in a supervisory or managerial capacity.
(Experience in the California state service applied toward this pattern must include at least two years of
full-time equivalent experience performing the duties of a Disability Insurance Program Representative,
Range C, or one year of experience performing the duties of a Disability Insurance Program Supervisor.)
FILING INSTRUCTIONS
Examination Applications (STD 678) are available at the California Department of Human Resource’s
website home page at http://jobs.ca.gov/pdf/std678.pdf
.
For this administration, we will accept examination applications that are directly emailed to
. Please include the examination title Disability Insurance Program
Manager I in the subject line. If you are unable to email your application, you can submit your application
via one of the following methods: by U.S. mail, parcel delivery, courier service or in person, as set forth
in this announcement. If you have any questions, please contact Jennifer Hutchison via email at
All Examination Applications must be
POSTMARKED or received no later than the final filing date in order
to be considered for the examination. Mobile barcodes or equivalent mobile print technology are not
acceptable proof of the date the application and any other required documents or materials were
mailed/filed. Applications not sent through the U.S. Postal Service, parcel delivery or courier service
(i.e., hand carried to the Human Resource Services Division) must be
RECEIVED BY 4:30 P.M. ON THE
FINAL FILING DATE.
Use of EDD metered mail, interoffice mail (e.g., red or gold bag), and faxed
applications are prohibited.
MAILING ADDRESS:
Employment Development Department
Human Resource Services Division, MIC 54
Attention:
DIPM I Exam
P.O. Box 826880
Sacramento, CA 94280-0001
FILE IN-PERSON ADDRESS:
Employment Development Department
Human Resource Services Division, MIC 54
Attention:
DIPM I Exam
751 N Street, 6th Floor Solar Building
Sacramento, CA 95814
SIGNATURE REQUIRED
: Applications submitted for this examinations via USPS, hand delivery
or email, MUST have an original signature. E-signatures will be accepted.
Disability Insurance Program Manager I Page 3
FILING INSTRUCTIONS (CONTINUED)
NOTE: All applicants MUST provide a current, valid email address on their application. The Qualifications
Assessment (QA) examination link will be sent to the email address provided. Failure to provide a current
and valid email address may result in non-receipt of examination information, in a timely manner, which
could result in disqualification from the examination. All examination notifications (except the QA link) will
be sent by mail.
Applications must also contain the following information: "to" and "from" dates (month/day/year) of
employment, time base, civil service class title(s), and range, if applicable. In addition, college course
information MUST include: title, semester or quarter credits, name of institution, completion dates, and
degree (if applicable). Applications received without this information may be rejected applications
MUST
include each class title for which the applicant wishes to participate. Applicants will be considered only
for the examination(s) specified on their application.
SPECIAL TESTING ARRANGEMENTS
If you need an accessible test location, an interpreter, or other special testing arrangements because of
a disabling condition or your religious beliefs, please complete question 10 on page 1 of the Examination
Application STD 678 and complete the Request for Reasonable Accommodation form STD 679
. You will
be contacted and necessary arrangements will be made.
EXAMINATION INFORMATION
This examination will consist of a Qualifications Assessment weighted 100%. In order to obtain a
position on the eligible list, a minimum rating of 70% must be attained.
QUALIFICATIONS ASSESSMENT – WEIGHTED 100%
It is anticipated that candidates who meet the minimum qualifications for this examination will be sent an
email the week of November 22, 2023 to the email address provided on their application. The email will
contain the instructions and the link to complete the online Qualifications Assessment (QA) examination.
PLEASE NOTE: Candidates will have 7 calendar days to complete the QA from the date emailed. The QA
will not be accessible after 5:00pm on the 7
th
day.
It is the candidate’s responsibility to contact the Human Resource Services Division at
if they have not received an email with the QA link by November 29,
2023. Please monitor your email account's SPAM, Junk, Bulk, etc. folder(s) as the examination email
may be filtered depending on your specific account settings.
COMPETITORS WHO DO NOT COMPLETE THE QUALIFICATIONS ASSESSMENT OR DO NOT SUBMIT IT
BY THE DUE DATE WILL BE DISQUALIFIED FROM THE EXAMINATION PROCESS.
ELIGIBLE LIST INFORMATION
Names of successful competitors will be merged onto the existing DEPARTMENTAL PROMOTIONAL list
in order of final scores regardless of test date. List eligibility will expire 24 months after it is established.
COMPETITORS MAY COMPETE ONLY ONCE IN ANY CONSECUTIVE 12-MONTH PERIOD.
Disability Insurance Program Manager I Page 4
VETERANS’ PREFERENCE
Veterans' Preference credits will not be granted in the examination as it does not meet the requirements
to qualify for Veterans' Preference credit.
CAREER CREDITS
Career Credits will not be added to the final score of this examination.
SCOPE OF THE EXAMINATION
KNOWLEDGE OF:
1. Interviewing techniques.
2. Principles of insurance payments programs.
3. Provisions of the California Unemployment Insurance Code.
4. The rules, regulations, policies, and procedures of the Employment Development Department.
5. Precedent decisions of the California Unemployment Insurance Appeals Board relating to the
disability insurance program.
6. Medical terminology and common medical references used in interpreting medical findings.
7. Employment practices and conditions and physical demands of occupations in California.
8. Workers' Compensation and employer liability laws affecting California workers and provisions of
State and Federal laws affecting disability insurance programs.
9. Practices followed by insurance companies in California in underwriting disability insurance
coverage and by other states in disability insurance programs.
10. Principles and practices of public or business administration, including budget, personnel
management, policy formulation and analysis, quantitative analysis, and program evaluation.
11. Effective vertical and lateral communication techniques.
12. Teamwork tools and methods, such as developing charters, setting ground rules, and
brainstorming.
13. Employee development processes, such as the Leadership Performance Process and Individual
Development Plans.
14. Conflict resolution techniques which respect the dignity of those involved.
15. Principles and practices of personnel management, employer/employee relations under the
provisions of the Ralph C. Dills Act.
16. The Department’s Equal Employment Opportunity (EEO) program objectives, a leader’s role in
the EEO program, and the processes available to meet the EEO objectives.
ABILITY TO:
1. Act as a leader and create a clear vision, set goals and expectations, and encourage leadership
and initiative at all levels.
2. Build and maintain effective working relationships with internal and external customers, as well
as staff.
3. Plan, organize, direct, and evaluate program operations, projects, and the work of others.
4. Delegate assignments and empower staff to make independent decisions, as appropriate.
5. Coach employees and create an environment that stimulates learning, encourages growth, and
recognizes individual achievements to ensure peak performance.
6. Use data and information management to achieve quality, improve staff performance, and provide
appropriate feedback.
7. Reason logically and creatively and utilize a variety of analytical techniques and decision-making
processes to develop policies and procedures and to resolve complex operational, policy, and
managerial issues.
8. Demonstrate accountability.
9. Create an atmosphere for professional open communication and share information accurately.
Disability Insurance Program Manager I Page 5
SCOPE OF THE EXAMINATION (CONTINUED)
10. Incorporate the Employment Development Department's vision, mission, and values into
everyday work activities and clarify for staff how these concepts apply to their jobs.
11. Maintain effective employee relations and carry out the Ralph C. Dills Act and Memoranda of
Understanding's principles and requirements.
12. Effectively contribute to the Department’s Equal Employment Opportunity objectives.
EQUAL EMPLOYMENT OPPORTUNITY
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability
(mental and physical), exercising the right to family care and medical leave, gender, gender expression,
gender identity, genetic information, marital status, medical condition, military or veteran status, national
origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and
related medical conditions), and sexual orientation.
DRUG FREE STATEMENT
It is an objective of the State of California to achieve a drug-free state work place. Any applicant for state
employment will be expected to behave in accordance with this objective because the use of illegal drugs
is inconsistent with the law of the State, the rules governing civil service and the special trust placed in
public servants.
CONTACT INFORMATION
The EDD encourages all potential applicants to read this entire bulletin. All inquiries about this
examination should be directed to EDDExaminat[email protected]. Please include the examination title,
Disability Insurance Program Manager I in the subject line. Also, you may contact the Exam Analyst,
Tou Lee, tou.[email protected]
, (916) 651-9399.
EMPLOYMENT DEVELOPMENT DEPARTMENT
Human Resource Services Division, MIC 54
P.O. Box 826880
Sacramento, CA 94280-0001
Telephone: (916) 654-7827
Website: www.edd.ca.gov
California Relay Service for Hearing Impaired:
From TDD Phone: (800) 735-2929
From Voice Phone: (800) 735-2922
TDD is a Telecommunications Device for the Deaf and is reachable only from telephones equipped with a TDD device.
GENERAL INFORMATION
THE EMPLOYMENT DEVELOPMENT DEPARTMENT (EDD) reserves the right to revise the examination plan
to better meet the needs of the service if the circumstances change under which this examination was
planned. Such revision will be in accordance with civil service laws and rules and all candidates will be
notified.
IT IS THE CANDIDATE’S RESPONSIBILITY to contact the Employment Development Department,
Human Resource Services Division at (916) 657-4194, three weeks after the FINAL FILING DATE,
if he/she has not received a notice via email or U.S. mail.
If you meet the requirements stated on this bulletin you may take this examination, which is competitive.
Possession of the entrance requirement(s) does not ensure a place on the eligible list. Your performance
in the examination described on this bulletin will be compared with the performance of the other
candidates who take this examination, and all candidates who pass will be ranked according to their
scores.
EXAM APPLICATIONS (STD 678) are available on the Internet at: http://jobs.ca.gov/pdf/std678.pdf
GENERAL QUALIFICATIONS: Candidates must possess essential personal qualifications including
integrity, initiative, dependability, good judgment, an ability to work cooperatively with others, and a state
of health consistent with the ability to perform the assigned duties of the class.
ELIGIBLE LISTS: Eligible lists established by competitive examination, regardless of date, must be used
in the following order: 1) subdivisional promotional, 2) departmental promotional, 3) multi-departmental
promotional, 4) servicewide promotional, 5) departmental open, 6) open eligible list. When there are two
lists of the same kind, the older must be used first. Eligible lists will expire in one to four years unless
otherwise stated on this bulletin. In the case of continuous testing examinations, names are merged into
the appropriate eligible lists in order of final examination scores regardless of the date of the examination
and the resulting eligible lists will be used only to fill vacancies in the area shown on the bulletin.
PROMOTIONAL EXAMINATIONS ONLY: Veterans Preference are not granted in promotional
examinations. Competition is limited to those applicants who meet one of the criteria listed on page 1 of
this bulletin. Under certain circumstances other employees may be allowed to compete under provisions
of Rules 234, 235, and 235.2. State Personnel Board Rules 233, 234, 235, 235.2, and 237 contain
provisions regarding civil service status and eligibility for promotional examinations. These rules may be
reviewed at the EDD’s Human Resource Services Division, at the State Personnel Board, and on the
Internet at www.jobs.ca.gov
.
