myPhonak 4.0
User Guide
2
Getting started
myPhonak is an app developed by Sonova, a world leader in hearing solutions
based in Zurich, Switzerland. Read the user instructions thoroughly in order to
benet from all the possibilities it oers.
Intended use
Intended use of the myPhonak app is to select, adjust and save existing hearing aid
functions, access of status information and communication between the end user
and hearing care professional, wirelessly in a visualized way.
The Bluetooth® mark is a registered trademark owned by Bluetooth SIG, Inc. and any use of such marks by Sonova
is under license.
iPhone® is a trademark of Apple Inc., registered in the U.S. and other countries.
Android™ is a trademark of Google Inc.
IOS is a trademark of Cisco Inc.
Some phones have touch sounds or keypad tones, which could
simulate a streaming to the hearing aid.
Go to your phone settings, select sounds and make sure that all
touch sounds and keypad tones are deactivated.
Compatibility information:
For the use of the myPhonak app, Phonak hearing aids with
Bluetooth® connectivity are required.
myPhonak can be used on phones with Bluetooth®
low energy (BT-LE) capability and is compatible with
iPhone® 5s and newer running iOS® Version 12.0 or newer.
myPhonak can be used on Google Mobile Services (GMS) certied
Android™ devices supporting Bluetooth® 4.2 and Android OS 7.0
and newer.
Contents
Quick overview 3
Installing the myPhonak app 5
Pairing with Phonak hearing aids 6
Troubleshooting the pairing 8
Remote Control 9
Setting up an account with myPhonak 13
Adding an invite code 14
Phonak Hearing Diary 15
Phonak Remote Support session 16
My Hearing Aids 18
Safety information and description of symbols 19
3
Quick overview - Remote Control
Hearing Diary
Remote Control
Remote Control
Calm situation (AutoSense OS™ 4.0)
AutoSense OS™ 4.0
Comfort
Frequencies
Volume
Bass
Decrease loud Increase soft
Middle Treble
Noise reduction
Speech focus
Dynamic
Update Save
Clarity
50% 50%
Remote Control
Program list
Settings
Equalizer
Presets
Volume
Sound modiers
Dynamic
Save current settings as
custom scenario
Update existing
custom scenario
Side independent
volume
Instructions
Current hearing
aid program*
Battery state**
Mute
*AutoSense OS™ 4.0 for Phonak Paradise hearing aids, AutoSense OS™ 3.0 for Phonak Marvel hearing aids, AutoSense OS for Phonak Audéo B-Direct hearing aids
**Only available for rechargeable hearing aids
Navigation
4
Quick overview - Remote Support and Hearing Diary*
Sound quality
Speech understanding
Newest feedback
Older than a week
Hearing aid
Create feedback
Speech understanding
Low wearing time
Listening to music
Restaurant
Watching TV
Hearing care professional
Hearing Diary
Hearing Diary feedback logRemote Support call
Your video
End call
New message from your
hearing care professional
Create new hearing
experience feedback
Microphone
on/o
Hearing care
professional’s video
Video on/o
Camera view
*Only available in certain countries and through selected hearing care professionals
5
Installing the myPhonak app
• Connect your smartphone to the internet via WiFi or cellular data
• Turn on your smartphone’s Bluetooth
• In certain countries, a myPhonak invitiation from your hearing care professional is needed to activate Remote Support and Hearing Diary.*
Email invitation**
(Only required in certain
countries) Open the email
invitation on your mobile
phone that you have re-
ceived from your hearing
care professional.
Privacy notice
In order to use the app, you
must click on I agree to
accept the Privacy Notice to
continue.
Open myPhonak app
Open the app and click on
Next.
Product improvement
You can optionally share
usage data, which enables
us to learn and improve
our products.
Welcome to myPhonak
Inbox(1)
From: no-reply@phonak.com
To: alex.stevens@axecapital.com
myPhonak app invitation
Mai. 13. 2019 1504
Hello
Alex Stevens
myPhonak allows you to communicate with
your hearing care professional and
customize your hearing aids at home.
Follow these three steps to get started:
1 Download and open the myPhonak app
Download app
Details
Help us improvePrivacy Notice
Start using Remote Control, Remote
Support and Hearing Diary
By providing usage data, you will enable us to
learn and improve the product and services.
We will never sell your personal information to
others. It’s part of our Privacy Notice.
You can always change this in the app settings
in the „Analytics“ section.
Show detailled policy
Next
Accept
I agree
No, thanks
*Only available in certain countries. Check with your local hearing care professionals to see if this service is available
**Applicable only for Remote Support and Hearing Diary
Download myPhonak app
Download the app from the
store. After installation open
the myPhonak app.
Back
Sonova AG
64 Ratings
17+5.0
Age
myPhonak
Get
For identification purposes and to provide
the functionality of the Mobile App and our
Mobile Service, we need to collect personal data
including your hearing aid serial number, hearing
aid settings, usage, date of birth and gender.
To improve our services, we may also use some
data in a de-identified form. Please read the
Privacy Notice carefully and agree to the use of
your data to be able to use the Mobile App.
6
Pairing with Phonak hearing aids
To connect Bluetooth enabled hearing aids with the myPhonak app, please follow the instructions below.*
Pairing instructions
Tap Continue and follow the
instructions for your hearing
aids
Searching
The app is searching for
compatible hearing aids and
will display them once they
are detected. This may take a
few seconds.
Selecting
Tap Select when your
hearing aids appear in the
list.
Multiple
If multiple hearing aids are
detected, they will be
displayed accordingly. To
highlight your hearing aid,
please push the button on
your hearing aid.
Location
On Android devices, you
must enable location
services when pairing
Bluetooth devices for the
rst time. After the initial
setup you can disable the
location services again.
Restart your hearing aids
Restart your hearing aids
Searching Searching Searching
Allow myPhonak to
access this device´s
location?
DENY ALLOW
Please restart your hearing aids to enable the
Bluetooth® pairing mode. We recommend using
a fresh set of batteries or charged devices.
Please restart your hearing aids to enable the
Bluetooth® pairing mode. We recommend using
a fresh set of batteries or charged devices.
Looking for hearing aids Looking for hearing aids Looking for hearing aids
Steve’s left hearing aid
Steve’s right hearing aid
Steve’s left hearing aid
Steve’s right hearing aid
Pete‘s left hearing aid
View Instructions for
View
Non-rechargeable hearing aids
Rechargeable hearing aids
Continue
Continue
Select Select
Select
*Bluetooth streaming:
To stream music or receive phone calls on your hearing aids please go to Settings > Bluetooth and add the hearing aids to your list of connected devices. Then return to the app to continue the pairing.
7
Pairing with Phonak hearing aids
Pairing the hearing aids
The app will connect to each
hearing aid separately.
Conrm for all hearing aids
On Apple devices, conrm
pairing by tapping Pair in the
popup for every device
separately.
Pairing complete
Both hearing aids are now
paired. The app will
automatically proceed to
the next step.
Setup complete
You are now ready to use
all compatible
functionalities in the
myPhonak app. Tap Ok to
access the main screen.
To connect Bluetooth enabled hearing aids with the myPhonak app, please follow the instructions below.
Steve’s left hearing
aid
Steve’s left hearing
aid
Steve’s right hearing
aid
„Steve’s right hearing aid“ would like to
pair with your iPhone.
Steve’s right hearing
aid
Bluetooth Pairing Request
Pairing complete
You are now ready to use myPhonak app
Ok
PairCancel
8
Troubleshooting the pairing
Possible errors during the setup process.
For more troubleshooting information please visit the Phonak support page.
Connection fails to both
Tap Try again to restart the
pairing process and
follow the instructions.
Unable to connect
Make sure you have access
to the internet and Bluetooth
is enabled, so that the app is
able to initialize and connect
to your hearing aids.
Tap Try again to restart the
process.
Hearing aid connection
error
If the pairing to one of the
hearing aids fails, you can:
1. Tap Try again to
restart the pairing
process.
2. Continue with only one
of the two hearing aids.
Incompatible devices
The app cannot connect to
the devices because they are
not compatible.
Please contact your hearing
care professional for further
information.
Searching
Looking for hearing aids
Steve’s left hearing aid
Steve’s right hearing aid
Steve’s left hearing
aid
Steve’s left hearing
aid
Steve’s right hearing
aid
Steve’s right hearing
aid
Try again
Try again Try again
Unable to connect
Make sure you have access to the internet
and bluetooth is enabled, so the app is able to
connect your hearing aids and fetch the
programs. Please try again.
Connect left side only
9
Remote Control main view
Functionalities available for all hearing aids.
Adjust hearing aid volume
Move this slider up to
increase volume, or down to
decrease the volume. If you
are tted with two hearing
aids this slider controls both
devices simultaneously.
Accessing programs
Tap the arrow next to
Program selection to access
the program list. The availa-
ble programs depend on how
your hearing aids have been
set up by your hearing care
professional.
Split the volume
Press the Split icon to adjust
the volume of each hearing
aid independantly.
Mute
You can mute the hearing
aid(s) by pressing the Mute
icon.
App navigation
You can access all
functionalities of the app
in the main navigation.
AutoSense OS™ 4.0 AutoSense OS™ 4.0AutoSense OS™ 4.0
Remote Control
Remote Control
My Hearing Aids
Remote Support
Hearing Diary
myPhonak
My profile
My invites
FAQ
App feedback
Remote ControlRemote ControlRemote Control
Program selection
AutoSense OS™ 4.0
Restaurant
TV
Music
RogerDirect + mic
Navigation
10
Remote Control main view*
Functionalities which are dependent on how the hearing aids were programmed, and which wireless accessories you have.
Accessing program options
Some programs may oer
further adjustment
possibilities. When available,
they can be accessed by
pressing the Settings icon.
Battery level
For hearing aid models with
rechargeable batteries, you
can see the current status of
charge.
Environmental balance
If you use an external
streaming device,
(e.g. TV Connector, music)
you can adjust the focus to
hear more of the streamed
signal or alternatively to hear
more of the surrounding
environment.
Tinnitus masker
If you have tinnitus, and
have been instructed by your
hearing care professional on
how to use the Tinnitus
masker, you can adjust the
volume of the masking noise.
Battery level low
If the battery charge is
below 20% the icon turns
red. Consider recharging
your hearing aids soon.
Split Split
Close Close
Remote Control Remote Control
Remote Control Remote Control
Balance Tinnitus masker
Surrounding -Mic +
AutoSense OS™ 4.0 AutoSense OS™ 4.0TV
Remote Control
*Only available in specic hearing aids
11
Remote Control settings*
Functionalities which are dependent on how the hearing aids were programmed, and which wireless accessories you have.
Accessing program options
Some programs may oer
further adjustment
possibilities. When available,
they can be accessed by
pressing the Settings icon.
Remote Control settings
The settings view gives you
access to the following
functionality:
• Presets
• Adjustment for bass,
middle and treble
frequencies
• Volume control
• Noise reduction and
Speech focus
• Dynamic control
Improved Speech Focus**
The improved Speech Focus
slider in the app will now
reduce noise from behind
and sides whilst enhancing
speech focus in front. This
feature is available in noisy
situations and the strength
can be made stronger by
moving the slider to
the right.
Close Close
Remote Control Remote Control
Calm situation (AutoSense OS™ 4.0) Speech in loud noise (AutoSense OS™ 4.0)
Comfort Comfort
Frequencies Frequencies
Volume Volume
Noise reduction Noise reduction
Speech Focus Speech Focus
Save SaveUpdate
Clarity Clarity
Bass Middle MiddleTreble Treble
AutoSense OS™ 4.0
Remote Control
*Only available in specic hearing aids
**Only available with Phonak Paradise Premium (P90) hearing aids
12
Remote Control settings*
Functionalities which are dependent on how the hearing aids were programmed, and which wireless accessories you have.
Naming your
customized setting
You can save customized
settings as scenarios and
give a personalized name for
each scenario created.
Update a
customized setting
You can edit your existing
customized setting and keep
the changes by pressing
Update.
Creating a
customized setting
You can save your custom-
ized settings (e.g. favorite
restaurant) for easier access
the next time you are in the
same environment.
Please note that depending
on your screen size you need
to scroll to see all functions.
Access customized setting
You can access your custom-
ized setting at anytime via
the myPhonak app.
Remote Control
Program selection
AutoSense OS™ 4.0
Restaurant
TV
Music
My restaurant
RogerDirect + mic
Close Close
Remote Control
Save
Done
Remote Control Remote Control
Volume Volume
Noise reduction Noise reduction
Speech focus Speech focus
Dynamic Dynamic
Save as Save asUpdate Update
Bass Bass
Decrease loud Decrease loud
Middle MiddleTreble Treble
Increase soft Increase soft
My restaurant
Add new program
* Only available in specic hearing aids
13
Setting up an account with myPhonak*
(Only needed in certain countries)
To use Remote Support and Hearing Diary you will need to register a myPhonak account and have an invitation from your hearing care
professional. Please note that these services are only available in certain countries and through selected hearing care professionals.
Start
To use certain features like
Remote Support, login to
your myPhonak account.
To create a new account,
tap Register.
Create your account
Complete all elds to create
your account. When nished,
tap Continue.
Set your password
Create a password.
The password should be a
minimum of six characters
long containing a least one
number or letter. When
completed, tap Continue to
set up your account.
Setting up your account
The app will connect to the
internet to set up your
account. This may take a few
seconds.
Account created
After your account has been
created you will receive an
email with a link to activate
your account. Please check
your email inbox.
You are not logged in
Create your account Set your password
Account created
We have sent you a link to active your
account. Please check your email inbox.
alex.stev[email protected] alexStevens3000!
Alex
Enter a combination of at least six characters with at
least one number or letter.
USA
Stevens
To use Remote Support you need an
account and an invitation email from your
hearing care professional.
I haven’t received my hearing aids from the
VA (Veterans Affairs)
Setting up your
myPhonak account
Login
Continue Continue
OK
Register
Already have an account? Already have an account?
Remote Support Remote Support Remote Support Remote Support Remote Support
Login Login
*Check with your local hearing care professionals to see if this service is available
14
Adding an invite code*
(Only needed in certain countries)
To use Remote Support and Hearing Diary you will need to register for a myPhonak account and have an invitation from your hearing care
professional. Please note that these services are only available in certain countries and through selected hearing care professionals.
Invite missing
To use certain features like
Remote Support, you need to
have an invite from your
hearing care professional.
If you already have a code
tap Add invite. If you want
to learn more, tap on
I don’t have a code.
To use Remote Support and
Hearing Diary you must:
• Speak with your hearing
care professional about
this service*
• Receive an invitation
email from your hearing
care professional
• Tap “Accept Invitation“ in
the email or enter the
code manually in the app
Enter your myPhonak
invite code
Please enter the 9 digit code
that you have received in an
email from your hearing care
professional. When nished,
tap Continue to check your
invite code.
Checking invite code
The app will connect to the
internet to check your invite
code. Please note that this
may take some time.
Invite code accepted
Your invite code has been
accepted. The app will
automatically proceed to the
Remote Support start screen.
Invite missing
Ready to begin?
At the time of your appointment, press “Start“
to inform your hearing care professional that
you are ready. Please make sure that you have
a stable internet connection and that your
Hearing aid batteries are charged or new.
Enter your myPhonak
invite code
123 456 789
Your 9 Digit invite code is in the invitation email from
your hearing care professional.
To use Remote Support you need an
account and an invitation email from your
hearing care professional.
Checking invite code Invite code accepted
Add invite
Start
Continue
OK
I don‘t have a code
Remote Support Remote Support Add invitation Add invitation Add invitation
*Check with your local hearing care professionals to see if this service is available
15
Hearing Diary*
Hearing Diary allows you to easily review your hearing aids and provide valuable feedback to your hearing care professional. This feedback will allow
your hearing care professional to ensure you get the most out of your hearing aids.
1. Enter satisfaction
Select one of the smiley
icons to enter your level of
satisfaction/dissatisfaction
about a current situation.
Hearing Diary log*
The entire feedback history is
visible. Select an individual
feedback to see more details.
Additionally, the message
icon indicates an available
message from your hearing
care professional that you
can review and reply as
needed.
2. Enter a topic
Select from one of the four
topics ‘Sound quality’,
‘Hearing aid’, ‘Speech
understanding’, or ‘Other’ to
provide information for the
hearing care professional to
understand which area you
wish to address.
3. Feedback transmitted
Your feedback has been sent
to your hearing care
professional. You will receive
a notication in your
Hearing Diary as soon as you
get a reply.
Reviewing a specic
feedback with message
Selecting a specic
feedback entry from the
Hearing Diary log provides
additional details and
messages between you and
your hearing care
professional.
Thanks for your feedback!
The feedback has been saved and sent to
your hearing care professional. As soon as you
receive a reply, you will get a notification in
your Hearing Diary.
Rate your current hearing
experience
Rate your current hearing
experience
Feedback Feedback Hearing Diary Hearing Diary
Select a topic
While listening to the music, I realized
that the sound was rather dull. Could
you help me?
Sound quality
Music
Send Send Ok Create Feedback
While listening to the music, I realized that
the sound was rather dull. Could you help
me?
We could make a new setting or create a
special program. I suggest we make a
Remote Support appointment.
Sound quality
Calm situation
Last week
Newest messages
Hearing aid
Speech understanding
Low wearing time
Listening to music
Hearing goal - New
Watchung TV
Hearing care professional
Music
Created yesterday
Anne HCP
Yesterday 1930
Today 2001
Sound quality
Reply
Reply
Me
Anne HCP
Feedback
* Only available in certain countries. Hearing goals is a part of the Hearing Diary. Check with your local hearing care professionals to see if this service is available.
16
Remote Support session
Notication
In the home screen of your
smartphone you receive a
notication of the incoming
call from your hearing care
professional.
Access to camera and
microphone
Tap on OK to allow the
myPhonak app to access
your camera and micro-
phone.
Start the Remote
Support session
At the time of the
appointment, open the
myPhonak app and tap on
Start to let your hearing care
professional know that you
are ready for your Phonak
Remote Support appoint-
ment.
Accept video calls
The app will connect you to a
hearing care professional.
Tap on Accept to accept the
call from your hearing care
professional.
Access to myPhonak calls
If you have an Android
smartphone tap on
ALLOW to give the
myPhonak app permission
to make and manage
myPhonak calls.
If using cellular data, your mobile provider may charge you. Please check with your phone provider before starting a Phonak Remote Support session.
A Remote Support session will use around 56 MB for a 10 minutes video call, while an audio call uses around 30 MB.
Ready to begin?
To use Remote Support you must
Press “Start“ at the time of your
appointment.
Check your internet
connectivity.
Ensure that your hearing aid
batteries are charged or new.
Start
Remote Support
Ready to begin?
Ready to begin?
To use Remote Support you must
To use Remote Support you must
Press “Start“ at the time of your
appointment.
Press “Start“ at the time of your
appointment.
Check your internet
connectivity.
Check your internet
connectivity.
Ensure that your hearing aid
batteries are charged or new.
Ensure that your hearing aid
batteries are charged or new.
Start
Start
Remote Support
Remote Support
Anne Smith
is calling
Accept
Decline
Saturday, 30 December
now
Your hearing care professional is trying to call you.
Tap here to open myPhonak.
Incoming call
Allow myPhonak to
make and manage
phone calls?
DENY ALLOW
3 of 3
„
myPhonak
„
would like to
access the microphone
myPhonak requires access to the
microphone so you can use our Video/
Audio chat to do Remote Support
sessions with your hearing care
professional.
Don‘t Allow OK
17
Remote Support session
While in the Remote Support session you can personalize your experience in turning on or o your Video or Audio, if you wish.
Starting video call
After a few seconds the
video image is set up and
you can see your hearing
care professional.
No video
If you wish to hide your
video you can disable the
video with a click of a
button.
Ongoing call
You are now connected to
your hearing care
professional.
Connected hearing aids
If your hearing care
professional needs to
connect to your hearing aids,
this can be done remotely
using your smartphone.
Your hearing care
professional will let you
know when he or she
connects to your hearing
aids.
New settings saved
Your hearing aids will
mute briey during the
connection process and
while settings are being
saved to your hearing aids.
You will be able to see the
status on your screen.
Starting Video...
Connected Finished
Left LeftRight Right
Connected ConnectedConnected Connected
18
My Hearing Aids
My statistics
This screen presents the
average wearing time per
day since the last
appointment with your
hearing care professional.
Tap Control*
You can customize how your
hearing aids react to your
double taps.
My Hearing Aids
The ‘My Hearing Aids’ screen
lists all available settings. It
also shows the battery state
for rechargeable models.
The available settings depend
on your device and may
include:
• My programs
• My statistics
• Tap Control
• Auto On behaviour
• Bluetooth phone call
My programs
All available programs are
listed here. By pressing >
you can access more details
about a selected program.
You can also customize here
the program names and
delete custom scenarios
from the app.
Forget devices
You can remove your
hearing aids by pressing
Yes, forget.
Please note that by doing
so you will need to pair
your hearing aids again in
order to use the app.
Forget devices
Functionalities which are dependent on how the hearing aids were programmed and which wireless accessories you have.
AutoSense OS™ 4.0
Pause/resume streaming
Pause/resume streaming
Voice assistant
Off
Accept/end call or streaming
Restaurant
Music
TV
RogerDirect + mic
My Livingroom
Sport
Fitted
App preset
App preset
App preset
App preset
My Custom setting
My Custom setting
Program settingsMy Hearing Aids My Hearing aids
My programs
My statistics
My statistics
Audéo P90-R Audéo P90-R
Average wearing time
per day
Select features for double tap
7.2h/day
Since the last appointment with your hearing care
professional (01.12.2017)
Forget devices
My statistics
Forget hearing aids?
You will need to pair your hearing aids
again in order to use the app.
Cancel
Yes, forget
Tap control
Left hearing aid
Both hearing aids
Right hearing aid
*Only available in specic hearing aids
19
Important safety information
You have the responsibility of usage of the personal smartphone.
Please handle the smartphone and usage of the app carefully.
To obtain a free paper copy of the instructions of use, please contact
your local Sonova representative. A copy will be sent within 7 days.
If the hearing aids do not respond to the device because of an
unusual eld disturbance, move away from the disturbing eld.
If the hearing aids do not respond, please check if the hearing aids are
switched on and the battery is not empty.
The decrease of amplication or increase of noise canceler may reduce
the audibility of warning or safety relevant signals. This could result in
hazardous situations.
Activate your Bluetooth. Bluetooth has to be enabled to connect to
your hearing aids.
Symbol explanation
This symbol indicates that it is important for the user to read and take
into account the relevant information in this user guide.
This symbol indicates that it is important for the user to pay attention
to the relevant warning notices in this user guide.
Important information for handling and product safety.
With the CE symbol, Sonova AG conrms that this Phonak product
meets the requirements of the Medical Devices Directive 93/42/EEC.
CE mark applied 2020.
The numbers after the CE symbol correspond to the code of certied
institutions that were consulted under the above-mentioned directives.
0459
Sonova AG · Laubisrütistrasse 28
CH-8712 Stäfa · Switzerland
www.phonak.com
V1.02/2020-06/MaM
©
2020 Sonova AG All rights reserved
0459
CE Mark applied 2020